McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Overview:

We are seeking a motivated and detail-oriented Junior Salesforce Developer to join our growing team in Richmond. This role is ideal for someone with 2–4 years of hands-on experience in Salesforce development who is eager to expand their skills and contribute to impactful CRM solutions. You will work closely with senior developers, business analysts, and stakeholders to design, develop, and maintain Salesforce applications that support our business operations and customer engagement strategies.

A Junior Salesforce Developer with Agile/scrum experience creates and maintains Salesforce solutions, writes Apex code and Lightning Components, and participates in Agile sprints and ceremonies while adhering to SAFe principles of iterative development and continuous feedback. This role requires translating user stories into technical requirements, collaborating with cross-functional teams, performing unit and integration testing, and contributing to a culture of continuous improvement within the Salesforce ecosystem.

Key Responsibilities:

• Develop and maintain custom Salesforce applications using Apex, Visualforce, Lightning Components, and Flows.
• Developing user stories into full functional and high quality code by working with cross-functional teams
• Assist in the integration of Salesforce with other systems using APIs and middleware tools.
• Leverage AI-powered Salesforce tools such as Agentforce, Einstein GPT, Einstein Bots, and predictive analytics to enhance user experience and business insights.
• Participate in code reviews, testing, and deployment activities to ensure high-quality deliverables.
• Troubleshoot and resolve issues related to Salesforce functionality, performance, and data integrity.
• Maintain documentation for system configurations, development processes, and user guides.
• Stay current with Salesforce platform updates especially AI updates and best practices to continuously improve system capabilities.

Qualifications:

Required:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 2–4 years of experience in Salesforce development and administration.
• Strong knowledge of the Salesforce platforms (Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Experience Cloud)
• Proficiency in extending Salesforce functionality using declarative development (custom objects, validation rules, layouts, Flows, etc.).
• Proficiency in extending Salesforce functionality using code (Apex, Visualforce, Lightning Web Components, and SOQL).
• Familiarity with incoming and outgoing integration of Salesforce with external systems using APIs.
• Experience with version control systems (e.g., Git) and CI/CD pipelines is a plus.
• Experience using IDEs for Salesforce development like VS Code with Salesforce plugin and CLI.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Agile & SAFe Participation: Engage in Agile/SAFe processes like daily stand-ups, sprint planning, demos, and retrospectives. Contribute to scaled agile ceremonies and workflows.
• Experience using AI tools (e.g. GitHub Copilot) to generate code

Preferred:

• Salesforce Platform Developer I certification preferred; Platform Developer II is a plus.
• Knowledge of cloud environments and integrations (APIs, middleware, Mulesoft)
• Background in enterprise IT environments with compliance or regulated industries
• Agile/SAFe Experience: Hands-on experience working in an Agile/Scrum environment and familiarity with the principles of the SAFe (Scaled Agile Framework) framework

Soft Skills:

• Strong communication skills and ability to work effectively in cross-functional agile teams
• Detail-oriented with a passion for quality and continuous improvement
• Ability to thrive in a fast-paced, collaborative environment
• Proactive mindset with ownership of deliverables and outcomes

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$38.94 - $64.90

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

As a Lead Data Architect, you will play a pivotal role in driving our database strategy across all products. This role demands a profound expertise in data architecture to analyze, design, and implement complex systems ensuring robust, scalable solutions that support our business goals. Your expertise will ensure that our data infrastructure is robust, scalable, and aligned with our mission, enabling us to harness the power of data to improve healthcare delivery and support our ongoing commitment to clinical research and our patients.

Job Responsibilities:

• Responsible for designing, building, and managing the organization's data infrastructure.
• Create the blueprint for how data is collected, stored, processed, and used, ensuring it's accessible, reliable, and secure.
• Design the structure and systems that allow the organization to effectively manage and use its data, ensuring it is a valuable asset for decision-making and business operations.
• Create and maintain documentation for database architecture, procedures, and standards.

Key Responsibilities:

• Data Strategy: Develop and implement a comprehensive data strategy aligned with business goals. This involves understanding the organization's data needs and creating a roadmap for effective data management.
• Data Modeling: Design conceptual, logical, and physical data models that represent the structure and relationships of data within the organization.
• Data Architecture: Create and maintain the overall data architecture framework, including databases, data warehouses, data lakes, and other data systems.
• Data Mapping: Develop and implement data mapping rules to transform data from source systems to target systems, ensuring data accuracy and consistency.
• Data Integration: Design and implement processes for integrating data from various sources, ensuring data consistency and accuracy.
• Data Governance: Establish data governance policies and procedures to ensure data quality, security, and HIPPA compliance across all data systems and platforms.
• Technology Evaluation: Evaluate and recommend data management technologies and tools to support the organization's data needs.
• Problem Solving: Identify and resolve data-related issues, ensuring data integrity and reliability.
• AI Solutions: Design and implement architectures that seamlessly integrate AI models and algorithms with existing data infrastructures, including cloud-native and legacy systems.
• Collaboration: Work closely with stakeholders, including business analysts, data scientists, and IT professionals, to understand data requirements and translate them into technical solutions. Influence projects to make decisions related to data strategies including data quality, data architecture and data management best practices

Minimum Job Qualifications:

• Minimum of 7 years of experience in enterprise data architecture, including data requirements collection, data architecture analysis, evaluation, documentation, data modeling, design, development, model validation, and data integration in modern data platforms (e.g., Azure, Databricks, Snowflake).
• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Critical Skills:

• Minimum 10 years of experience in database engineering/management required.
• Knowledge of software development methodologies (e.g., Agile, DevOps, SDLC, CI/CD, GitHub).
• 7+ years' experience working with data sources (e.g. APIs) and databases such as Oracle, PostgreSQL, SQL Server, and cloud databases.
• Knowledge of cloud technologies like Azure (Data Factory, Databricks), AWS.
• Strong knowledge of industry best practices — code coverage.
• Strong knowledge of database concepts, data modeling techniques, system performance analysis and tuning, and data warehousing concepts.
• Knowledge of various operating systems such as Linux, Unix, and Windows.
• Ability to write complex queries and perform advanced database operations using SQL.

Preferred Skills:

• Expertise in modern cloud-native database solutions
• Experience with database migration tools and strategies, including handling zero-downtime migrations and data synchronization
• Proficiency in infrastructure-as-code and automation tools (Terraform) for database deployment and management.
• Ability to design scalable database architectures that support microservices and distributed systems
• Experience with various database patterns (CQRS, event sourcing, sharding strategies)
• Understanding of data modeling for both relational and NoSQL databases

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S. Please click here to learn more about our research offerings.

We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

The Lead Applications Engineer serves as the technical authority and solution architect for complex systems and application ecosystems. This role leads the design, integration, validation, and optimization of scalable, compliant solutions that transform manual processes into automated systems, ensuring alignment with technical, regulatory, schedule, and budgetary requirements. The Lead Applications Engineer provides technical leadership across cross-functional teams, mentors engineers, and drives innovation through AI-enabled capabilities.

Key Responsibilities:

System Design & Integration:

• Lead the deployment of enterprise and clinical engineering solutions that convert manual business processes into automated, validated systems.
• Architect, integrate, and validate complex application ecosystems, with primary accountability for Veeva Clinical Operations and related Veeva platforms.
• Ensure system designs meet performance, reliability, scalability, security, and regulatory requirements (e.g., GxP, Part 11).
• Translate product and business requirements into cohesive end-to-end system solutions across multiple platforms.
• Establish and enforce engineering standards, design patterns, and integration approaches.
• Partner with support teams to improve reliability, monitoring, and operational maturity.

Technical Leadership:

• Serve as the technical lead for cross-functional delivery teams, providing architectural direction and technical decision-making.
• Mentor and develop junior and senior engineers, promoting engineering excellence, best practices, and continuous improvement.

Analysis & Problem Solving:

• Perform functional, timeline, and trade-off analyses to evaluate solution options and recommend optimal approaches.
• Independently resolve highly complex technical issues requiring advanced judgment, creativity, and systems thinking.
• Balance cost, risk, supportability, and compliance in all technical decisions.

Program Management:

• Partner with Project and Program Managers to oversee the full solution lifecycle from requirements through implementation and post-go-live support.
• Coordinate internal and external technical resources, including vendors and platform partners.

Innovation & Development:

• Leverage Artificial Intelligence (AI) to enhance system capabilities, automate processes, and improve decision-making.
• Contribute to the development of innovative architectural patterns integrating AI into clinical and enterprise systems.
• Continuously identify opportunities to apply emerging technologies to improve efficiency, scalability, and data quality.

Required Qualifications:

• Bachelor's or Master's degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field.
• Proven experience (10+ years) in systems engineering, with a track record of leading complex projects.
• Extensive knowledge of advanced engineering principles, theories, and concepts.
• Strong analytical and problem-solving skills with the ability to address complex challenges.
• Excellent leadership and communication skills, with experience mentoring and guiding teams.
• Proficiency in system design tools and methodologies.

Skills Required:

• Advanced application and systems engineering principles.
• Clinical research systems and regulated environments.
• Veeva platform architecture, configuration, and integration (required).
• Software development lifecycle (SDLC), validation, and compliance standards.
• Proficiency with Veeva Systems, particularly Veeva Clinical Operations (required) and Veeva Vault modules for document and regulatory management.
• Experience with clinical system interoperability and data exchange.
• Cloud platform experience (AWS, Azure, or GCP).
• Agile and DevOps delivery methodologies.
• Ability to manage multiple initiatives in a fast-paced environment.
• Strong collaboration skills within cross-functional technical teams.
• Solution and system architecture design.
• Complex system integration and troubleshooting.
• Technical leadership and mentoring.
• Stakeholder communication and influence.
• AI-enabled solution design and automation.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S. Please click here to learn more about our research offerings.

We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

At McKesson Pharmaceutical Solutions and Services – Technology Product Support, our mission is to deliver world‑class customer service. To support this goal, we are seeking highly self‑motivated and self‑directed Support Agents who are ready to take on new challenges and contribute to a high‑performing support organization.
This role is responsible for providing technical support and assistance to users of McKesson Specialty Health technology products, ensuring reliable system performance, effective issue resolution, and a positive customer experience.

Key Responsibilities

• Troubleshoot and resolve technical issues related to McKesson Specialty Health Technology Products via phone, email, and chat.
• Document all support interactions, including problem descriptions, resolutions, and follow-up actions, in the ticketing system.
• Escalate complex issues to senior support engineers or development teams as needed, ensuring timely resolution.
• Provide clear and concise instructions to users on product usage, features, and best practices.
• Develop and maintain a strong understanding of McKesson Specialty Health Technology Products, including new releases and updates.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Identify recurring issues and collaborate with product development to implement permanent solutions.
• Participate in testing new product features and updates to ensure quality and usability.
• Maintain a high level of professionalism and customer service in all interactions.

Minimum Requirement

Typically requires 1+ years of related experience.

Education
Associate's or Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent practical experience.

Critical Skills

• 1-3 years of experience in technical product support, preferably in a healthcare or software environment.
• Strong understanding of software applications, operating systems (Windows, macOS), and networking fundamentals.
• Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues efficiently.
• Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong customer service orientation and a commitment to user satisfaction.
• Experience with healthcare IT systems (e.g., EHR/EMR) is a plus.
• Ability to adapt to new technologies and learn quickly.
• Familiarity with healthcare industry terminology or clinical workflows is a plus
• Ability to prioritize and manage multiple tasks simultaneously.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$22.57 - $37.61

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Become a part of our caring community and help us put health first

Become a key driver in shaping the future of AI-powered healthcare. We are looking for a Principal Applied AI Engineer, a technical leader who thrives in ambiguous, high-impact environments and is motivated by solving real problems with pragmatic, elegant, and scalable solutions. This position reports into the AI platform team, ensuring close alignment with platform strategy and delivery. It is for someone who wants autonomy, influence, and the responsibility of setting a high bar for engineering excellence.

Become a key driver in shaping the future of AI-powered healthcare. We are looking for a Principal Applied AI Engineer, a technical leader who thrives in ambiguous, high-impact environments and is motivated by solving real problems with pragmatic, elegant, and scalable solutions. This position reports into the AI platform team, ensuring close alignment with platform strategy and delivery.  It is for someone who wants autonomy, influence, and the responsibility of setting a high bar for engineering excellence.

What You’ll Do

• Lead the design and build of advanced generative AI systems, spanning LLM-powered applications, multi-agent workflows, RAG, and domain-specific reasoning engines.
• Architect and own robust APIs and platform capabilities that bring AI to real business workflows at enterprise scale.
• Drive the engineering of high-quality data, feature, and evaluation pipelines that support reliable and continuously improving AI behavior.
• Partner with data scientists, platform engineers, and product leaders to transform conceptual ideas into resilient, testable, observable production systems.
• Set engineering standards and elevate team culture, emphasizing clarity, craftsmanship, iteration, and objective measures of excellence.
• Mentor other engineers and guide teams through complex technical decision-making.
• Serve as a thought leader on the practical application of generative AI technologies, emerging patterns, and their fit within our ecosystem.
• Champion observability, measurement, and operational excellence, ensuring deployed systems are trustworthy, maintainable, and high-performing.
• Stay at the forefront of AI/ML advancements and help the organization understand the right time, and the right way, to adopt new technologies.
• The successful candidate will help drive key business outcomes, including measurable improvements in healthcare delivery and member satisfaction.

Use your skills to make an impact

Required Qualifications

• Bachelor’s or Master’s in Computer Science, Engineering, or a related quantitative field.
• 10+ years of professional software or platform engineering experience.
• Deep expertise in Python, including building production services and shared libraries used by others.
• Hands-on experience with modern AI systems, including LLM integration, RAG, embeddings, and applied generative AI patterns.
• Strong background in machine learning engineering, including model deployment, monitoring, evaluation, and lifecycle management.
• Expert-level understanding of FastAPI, Flask, or similar frameworks, and REST/gRPC service design.
• Strong proficiency with cloud-native development on AWS, GCP, or Azure.
• Minimum 5 years of containerization and orchestration experience (Docker, Kubernetes).
• Production experience with CI/CD pipelines, version control, and modern DevOps practices.
• Demonstrated ability to own large, ambiguous problems and deliver high-value, high-quality solutions.

Preferred Qualifications

• Experience shaping engineering culture or influencing architectural direction across teams.
• Experience with generative AI tooling (e.g., LangChain, LlamaIndex, PydanticAI, or similar).
• Strong understanding of deep learning frameworks (PyTorch, TensorFlow).
• Experience with distributed systems (Akka, Flink, or similar).
• Prior work building platforms rather than one-off applications.
• A track record of pragmatic decision-making, balancing innovation with maintainability and long-term value.

Additional Information

This position follows a hybrid work style and must be performed at one of our designated IT hub locations: Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA; New York City; or Washington, D.C.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$172,200 - $236,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Become a part of our caring community and help us put health first

At Humana, we are deeply committed to transforming the healthcare landscape through secure, scalable, and innovative technology platforms that fundamentally improve the health and well-being of millions of members across the country. We are seeking a highly skilled Senior Platform Engineer to contribute meaningfully to the comprehensive design, meticulous development, and reliable operation of foundational engineering platforms that power mission-critical healthcare applications and sophisticated AI-driven solutions, directly impacting patient care and operational efficiency. This pivotal role plays a key part in the ongoing modernization of cloud infrastructure, substantially strengthening developer productivity through automation and best practices, and ensuring that distributed systems are resilient, compliant with healthcare regulations, and performant under demanding production workloads. The successful candidate will build robust platform capabilities that enable secure, compliant, and scalable delivery of healthcare technology while upholding the highest standards of reliability and operational excellence in a highly regulated environment, where system failures can directly impact member health and safety.

Key Responsibilities

• Design and implement highly scalable platform services and shared infrastructure components that support both healthcare applications and advanced AI systems, ensuring these foundational services can handle growing data volumes, increased user loads, and evolving business requirements while maintaining consistent performance and availability across all environments.
• Develop and maintain comprehensive CI/CD pipelines that enable secure, automated, and compliant software delivery processes, incorporating automated testing, security scanning, compliance validation, and deployment orchestration to accelerate development velocity while maintaining rigorous quality and security standards required in healthcare environments.
• Build and operate containerized services using industry-standard technologies such as Docker and Kubernetes, ensuring resilience through proper health checking, auto-scaling, and graceful degradation patterns, while maintaining high availability through multi-zone deployments, circuit breakers, and comprehensive disaster recovery capabilities.
• Implement sophisticated observability solutions including comprehensive monitoring, centralized logging, detailed metrics collection, and distributed tracing capabilities to support operational excellence, enable rapid troubleshooting, facilitate capacity planning, and provide deep insights into system behavior across complex microservices architectures.
• Design and maintain robust storage solutions and efficient data models across both relational databases (e.g., PostgreSQL, MySQL) and non- relational systems (e.g., MongoDB, Redis, Cassandra), ensuring data integrity, optimal query performance, proper indexing strategies, and adherence to data governance requirements specific to healthcare data handling.

• Perform thorough production troubleshooting and comprehensive root cause analysis to identify and resolve system issues, implementing preventive measures to strengthen platform reliability, reduce mean time to recovery (MTTR), and continuously improve system stability through post- incident reviews and actionable remediation plans.

• Collaborate effectively with product engineering teams, security specialists, and compliance officers to translate complex business requirements into reusable, well-documented, and secure platform capabilities that can be leveraged across multiple teams and projects, promoting consistency and reducing duplicated effort

• Document technical tradeoffs, architectural decisions, and implementation patterns clearly and concisely using architecture decision records (ADRs), design documents, and comprehensive runbooks that enable knowledge transfer, facilitate onboarding of new team members, and support long-term system maintainability.
• Support comprehensive compliance, security, and governance requirements including healthcare regulatory considerations such as HIPAA privacy and security rules, ensuring all platform systems implement appropriate access controls, encryption at rest and in transit, audit logging, and data retention policies.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience demonstrated through a portfolio of successful projects, open-source contributions, or progressive career growth in software engineering roles.
• 5+ years of demonstrated professional experience in software engineering with a strong foundational understanding of distributed systems architecture, backend development methodologies, or platform engineering practices, including hands-on experience building and maintaining production systems that serve significant user bases with strict uptime requirements.
• Strong proficiency in modern programming languages such as Python or Java, with a proven track record of delivering production-grade services that demonstrate clean code practices, appropriate design patterns, comprehensive error handling, and maintainable architectures that have successfully operated in demanding production environments.
• Extensive hands-on experience designing, deploying, and operating cloud- native systems within public cloud environments (Google Cloud Platform strongly preferred), including practical knowledge of core cloud services such as compute instances, managed databases, object storage, networking configurations, identity and access management, and infrastructure security controls.
• Substantial experience with containerization and orchestration technologies (e.g., Docker for container packaging, Kubernetes for container orchestration), and modern CI/CD automation practices including infrastructure as code (e.g., Terraform, Pulumi), automated testing frameworks, deployment strategies (blue-green, canary), and release management processes.
• Solid understanding of system observability principles, reliability engineering practices (including SLIs, SLOs, error budgets), and performance optimization techniques such as caching strategies, query optimization, connection pooling, and resource tuning to ensure systems meet demanding performance and availability requirements.

Preferred Qualifications

• Strong analytical problem-solving abilities and excellent communication skills, with demonstrated ability to collaborate effectively across technical teams, explain complex technical concepts to non-technical stakeholders, participate constructively in code reviews, and contribute to a culture of continuous improvement and knowledge sharing.

Additional Information

This position follows a hybrid work style and must be performed at one of our designated IT hub locations: New York City; Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA or Washington, D.C.

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$141,100 - $194,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Become a part of our caring community and help us put health first

At Humana, technology platforms are central to delivering secure, scalable, and innovative healthcare solutions that serve millions of members and thousands of healthcare providers nationwide. We are seeking an experienced and highly technical Lead, AI Platform Engineer to drive the strategic evolution of our engineering platforms, enabling high-performing product and AI teams to deliver transformative solutions that measurably improve member outcomes, streamline clinical workflows, and optimize operational efficiency across the healthcare continuum. This influential role combines deep technical expertise with substantial cross-functional leadership responsibilities. The Lead Platform Engineer will define forward-thinking architectural patterns, lead complex modernization initiatives that span multiple teams and systems, and ensure that platform systems consistently meet rigorous enterprise standards for scalability, reliability, security, and regulatory compliance within the demanding healthcare environment, where technology decisions have direct implications for patient care and business operations.

Key Responsibilities

• Lead the comprehensive architecture and detailed design of enterprise platform services that support distributed healthcare applications and advanced AI systems, establishing technical standards and patterns that promote consistency, reusability, and operational excellence across multiple teams and business units while balancing innovation with stability.
• Define and implement industry-leading best practices for infrastructure as code (e.g., Terraform, Pulumi, CloudFormation), comprehensive CI/CD automation including automated testing and deployment pipelines, and secure cloud-native deployments that leverage platform-managed services, implement defense-in-depth security principles, and maintain compliance with healthcare regulations.
• Drive complex platform modernization initiatives including dependency upgrades across large service ecosystems, large-scale infrastructure improvements such as migration to next-generation cloud services, implementation of service mesh architectures, adoption of serverless computing where appropriate, and continuous refinement of development and deployment workflows.
• Establish and enforce reliability, resiliency, and observability standards across all platform services, including defining service level objectives (SLOs), implementing chaos engineering practices to validate system resilience, establishing comprehensive monitoring and alerting strategies, and creating robust incident response procedures that minimize impact to members and providers.
• Partner strategically with product teams, AI engineering teams, security architects, and compliance specialists to standardize service interfaces using well-defined contracts (e.g., OpenAPI specifications), develop shared platform capabilities that reduce duplication and accelerate feature delivery, and ensure all platform services provide the necessary guardrails for secure and compliant application development.
• Author comprehensive design documents, architecture decision records, and technical specifications that clearly articulate system requirements, design rationale, implementation approaches, operational considerations, and migration strategies, and lead thorough architectural reviews across teams to ensure alignment with enterprise standards and identification of potential risks.
• Mentor engineers at various experience levels through code reviews, pair programming sessions, technical discussions, and career development conversations, actively promoting consistent platform standards, engineering best practices, and a culture of technical excellence that attracts and retains top talent.
• Ensure all platform systems rigorously adhere to security best practices (e.g., least privilege access, encryption, secrets management), privacy requirements (e.g., data minimization, anonymization), and healthcare compliance requirements (e.g., HIPAA Security Rule, audit controls) through comprehensive security reviews, automated compliance checking, and continuous monitoring.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience demonstrated through significant contributions to large-scale production systems, recognized thought leadership in the platform engineering community, or progressive career advancement in increasingly responsible technical leadership roles.
• 7+ years of experience in platform engineering, infrastructure development, or distributed systems architecture, with a demonstrable track record of designing and implementing large-scale platform services that support multiple teams and applications while maintaining high availability and performance under production loads.
• Demonstrated ability to lead complex technical initiatives that span multiple engineering teams, requiring coordination across organizational boundaries, with full ownership from initial architectural design through production deployment, operational stabilization, and ongoing optimization based on real-world performance data and user feedback.
• Deep technical expertise in cloud-native architecture principles and patterns (e.g., microservices, event-driven architecture, CQRS), infrastructure automation using declarative configuration management, and container orchestration platforms including advanced Kubernetes concepts such as custom resource definitions, operators, service mesh integration, and multi- cluster management.
• Proven experience establishing comprehensive engineering standards including coding conventions, testing requirements, documentation expectations, and deployment processes, implementing robust CI/CD frameworks that support rapid iteration while maintaining quality gates, and instilling reliability practices within complex, highly regulated environments where change management and audit trails are essential.
• Strong background in scalable system design including distributed data management, caching architectures, asynchronous processing, event streaming, and microservices communication patterns, coupled with deep knowledge of performance engineering techniques such as load testing, performance profiling, resource optimization, and capacity planning to ensure systems can scale efficiently.

Preferred Qualifications

• Demonstrated experience influencing technical direction across multiple teams, aligning diverse engineering stakeholders around shared architectural principles and strategic technology decisions, building consensus through data-driven technical arguments, and navigating organizational complexities to drive adoption of platform capabilities and standards.
• Excellent written and verbal communication skills with proven ability to clearly articulate complex technical tradeoffs, present architectural proposals to senior leadership, document long-term platform strategy in a way that resonates with both technical and business audiences and facilitate productive technical discussions that lead to sound engineering decisions.

Additional Information

This position follows a hybrid work style and must be performed at one of our designated IT hub locations: New York City; Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA or Washington, D.C.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$170,800 - $234,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, indivi

Become a part of our caring community and help us put health first

The Senior Technology Implementation Professional, Accounts Payable and Procurement Systems delivers new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives. The Senior Technology Implementation Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Technology Implementation Professional, Accounts Payable and Procurement Systems gathers and documents business system and functional requirements, influences system design to optimize support and ensures solutions meet the business objectives and requirements. Completes and/or coordinates implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Responsibilities

• Gather and document business requirements
• Influence system design to optimize support
• Ensure solutions meet business objectives
• Coordinate implementation, testing, and readiness
• Transition solutions to production support teams
• Influence department’s strategy development
• Making decisions on complex technical issues
• Work independently without direct supervision
• Exercise latitude in objectives and approaches
• Support Source to Pay/Accounts Payable partners
• Serve as product owner for systems
• Manage Oracle Cloud AP, EBS AP, Coupa, Fieldglass, Concur

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in computer science, Engineering or a related technical field
• Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies
• Experience in IT business analysis, including artifacts development
• Experience problem solving and consultation within complex environments
• Facilitating cross-functional teams' efforts
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Master's Degree of Business Administration, Computer Science or a related field

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates have the self-provided internet service you must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Leadership approves satellite, cellular and microwave connection for use only if they give approval.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet our requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$80,900 - $110,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Become a part of our caring community

Become a part of our caring community and help us put health first.We are seeking a skilled Decision Intelligence Engineer to design, train, and continuously improve the reinforcement learning policy at the heart of Humana's Next Best Action platform. In this role you will own the full RL development lifecycle from feature engineering and reward design through distributed training, evaluation, and production deployment ensuring that every decision the platform makes for our 8 million members is informed by a policy that learns and improves with every interaction. You will work at the intersection of healthcare outcomes and decision engineering, translating member journey data into durable, explainable, and auditable decisioning intelligence.

This role is hands-on and research-oriented: you will implement and evaluate RL algorithms, instrument training pipelines, collaborate closely with data and platform engineers, and ensure the model operates correctly within the constraints of clinical eligibility rules and program-specific reward structures.

Key Responsibilities

Reinforcement Learning Model Development

• Design, implement, and evaluate RL algorithms suited to long-horizon, sparse-reward healthcare decisioning, including policy gradient methods (PPO, A3C), value-based approaches (DQN, Q-learning), and offline RL methods (CQL, Decision Transformer).
• Define and maintain the member state representation and action space, evolving both as new programs and data sources are onboarded.
• Apply the Bellman equation, reward shaping, and constraint mapping to encode clinical eligibility, suppression rules, and program-specific objectives directly into the learning objective.
• Manage exploration-exploitation tradeoffs appropriate for a production healthcare environment where poorly explored actions have real member impact.

Model Evaluation and Production Safety

• Build simulation and backtesting environments to evaluate policy quality before production promotion, using historical member journey data.
• Diagnose and remediate common RL failure modes: policy collapse, credit assignment errors across long member journeys, and distributional shift between training and serving populations.
• Define reward threshold criteria and automated evaluation gates within the nightly Databricks training workflow; block promotion of underperforming policies to MLflow production.
• Instrument training runs with MLflow tracking hyperparameters, reward curves, action distribution, and feature importance for every training cycle.

Training Pipeline Engineering

• Own the nightly Databricks training workflow: feature engineering from Gold Activity History and Gold Patient Profile, state vector normalization, distributed RL training via Ray RLlib, and batch scoring of all 8M eligible members.
• Collaborate with the Data Engineering team (Decisioning Team 2) to ensure training inputs are correctly joined, reward signals are accurately computed from disposition outcomes, and the feature pipeline is reproducible and auditable.
• Write production-quality PySpark feature engineering jobs; maintain data lineage through Databricks Unity Catalog.
• Manage model artifacts, versioning, and lifecycle in the MLflow Model Registry; ensure rollback capability is maintained at all times.

Multi-Agent and Constraint-Aware Decisioning

• Apply multi-agent RL concepts (MARL via PettingZoo) where member household or population-level coordination is required.
• Implement constraint mapping to enforce hard business rules — member caps, cooldown periods, clinical eligibility — as constraints within the RL objective rather than downstream filters.
• Collaborate with the Rules Engine team to ensure Drools eligibility guards and RL policy priorities are correctly aligned and do not conflict.

Collaboration and Governance

• Partner with Decisioning Team 1 (Decision Engine, Rules Engine) to ensure model outputs integrate cleanly with the real-time decisioning hot path and that scored recommendations cached in Redis are correctly structured and interpreted.
• Collaborate with platform architects to define feedback loop contracts: how disposition outcomes flow from Kafka back through Databricks Delta Live Tables into the next training cycle.
• Document model behavior, known limitations, and failure modes for clinical and compliance stakeholders; support explainability requirements for member-facing decisions.
• Utilize AI-assisted engineering tools for scaffolding, testing, and documentation; ensure all core model logic and reward design remain human-authored and subject to rigorous peer review.

Use your skills to make an impact

Required Qualifications

• 8+ years of software engineering experience building and operating large-scale production systems, with emphasis on data-intensive platforms, recommendation systems, or optimization engines serving millions of users.
• 3+ years of hands-on experience implementing reinforcement learning or deep learning systems in production policy gradient methods (PPO, A3C), value-based approaches (DQN, Q-learning), or offline RL algorithms (CQL, Decision Transformer).
• Deep familiarity with the Bellman equation, reward shaping, exploration-exploitation tradeoff, and constraint mapping in real-world RL systems.
• Demonstrated ability to diagnose RL-specific failure modes: policy collapse, credit assignment issues, and distributional shift across large populations.
• Proficiency in Python 3.x; experience with PyTorch or TensorFlow for policy network implementation.
• Experience with Ray RLlib for distributed RL training at scale.
• Experience with Databricks, PySpark, and Delta Lake for large-scale ML pipelines processing tens of millions of records.
• Experience with MLflow for experiment tracking, model registry, and artifact management.
• Track record of shipping ML systems that operate reliably under production load — not just research or prototype work.

Preferred Qualifications

• Experience with multi-agent RL frameworks (PettingZoo or equivalent).
• Familiarity with probabilistic modeling, Markov Decision Processes, and linear programming for constraint-aware action selection.
• Experience operating RL systems in regulated domains — healthcare, finance, or insurance — where member safety, auditability, and explainability are requirements.
• Experience with Gymnasium for simulation environment development and backtesting.
• Familiarity with Kafka-based feedback loops and how disposition signals feed RL retraining pipelines.
• OpenTelemetry instrumentation experience for ML training pipeline observability.

Additional Information

This role is not eligible for work visa sponsorship.

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$129,300 - $177,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-06-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Become a part of our caring community

The Principal AI Engineer acts as Humana’s senior technical authority for agentic AI platforms, overseeing strategy, architecture, and engineering execution. This role ensures the development and operation of secure, scalable, and innovative AI infrastructure, tools, and services that empower teams to build and deploy autonomous agent-driven applications. By collaborating across engineering, data science, and operations, the Principal AI Engineer advances enterprise AI capabilities, sets technical standards, and delivers production-ready solutions aligned with Humana’s long-term technology vision.

Responsibilities

• Lead enterprise architecture, design, and engineering for agentic AI platforms, ensuring secure, scalable, and reliable infrastructure.

• Build and maintain developer tools, CI/CD pipelines, and automation for efficient agentic AI application development and deployment.

• Architect and manage cloud-based AI services (GCP preferred), including Kubernetes, security controls, and observability systems.

• Develop robust backend APIs and services in Python to support agentic AI platform functionality and data management.

• Collaborate with cross-functional teams, set engineering standards, mentor peers, and drive innovation aligned with Humana’s AI technology roadmap.

Use your skills to make an impact

Required Qualifications

• Bachelor’s or Master’s in Computer Science, Engineering, or a related quantitative field.

• 10+ years of professional software or platform engineering experience.

• Deep expertise in Python, including building production services and shared libraries used by others.

• Hands-on experience with modern AI systems, including LLM integration, RAG, embeddings, and applied generative AI patterns.

• Strong background in machine learning engineering, including model deployment, monitoring, evaluation, and lifecycle management.

• Expert-level understanding of FastAPI, Flask, or similar frameworks, and REST/gRPC service design.

• Strong proficiency with cloud-native development on AWS, GCP, or Azure.

• Minimum 5 years of containerization and orchestration experience (Docker, Kubernetes).

• Production experience with CI/CD pipelines, version control, and modern DevOps practices.

• Demonstrated ability to own large, ambiguous problems and deliver high-value, high-quality solutions.

Preferred Qualifications

• Experience shaping engineering culture or influencing architectural direction across teams.

• Experience with generative AI tooling (e.g., LangChain, LlamaIndex, PydanticAI, or similar).

• Strong understanding of deep learning frameworks (PyTorch, TensorFlow).

• Experience with distributed systems (Akka, Flink, or similar).

• Prior work building platforms rather than one-off applications.

• A track record of pragmatic decision-making, balancing innovation with maintainability and long-term value.

Additional Information

This position follows a hybrid work style and must be performed at one of our designated IT hub locations: Louisville, KY; Dallas, TX; Boston, MA; New York City; or Washington, D.C.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$172,200 - $236,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.