We anticipate the application window for this opening will close on - 18 Jun 2026 Position

Description

Responsible for designing and implementing software and web-based applications for Cardiac Rhythm and Heart Failure (CRHF) and Medical Device Software Products. Responsible for gathering, documenting, testing, and maintaining web and mobile application solutions. Design and execute functional and verification testing by developing test plans, automated test frameworks, and documenting bugs and test results as part of Product lifecycle mgmt. for CRHF products. Leverage Software Development Life Cycle (SDLC) models including Waterfall and Agile (SCRUM) and Software Testing Life Cycle (STLC) practices. Develop tests for custom medical device applications and navigate the complexities of the medical device industry by adhering to FDA Class I, II, and III medical device standards, IEC62304, and 21 CFR Part 820 and 21 CFR Part 806 regulations during Software development for Cardiac devices. Develop and maintain product applications incorporating C#, .Net, Python, SQL (Structured Query Language), and JavaScript. Responsible for integrating data with third party medical devices and connectivity vendors using HL7 2.x protocol. Utilize test and defect tracking tools including Microsoft TFS (Team Foundation Server), Visual Studio, and Azure DevOps. Perform front-end and back-end testing across platforms, including Windows, Android, Linux, and iOS, and utilize MS Server technologies including MS SQL and XML. Perform development and maintenance of Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) web services and ensure connectivity between devices using Bluetooth, TCP/IP sockets, Serial communication, and Wi-Fi network protocols. Position will be onsite at the Mounds View, MN location at least 4 days per week. Relocation assistance is not available for this position. #LI-DNI.

Basic Qualifications

Masters’ Degree in Engineering Management, Software Engineering, Computer Engineering, Computer Science or related engineering or technical field and two (2) years of experience as a software engineer or software test engineer in the medical device industry. Must possess at least two (2) years’ experience with each of the following: SDLC using Waterfall and Agile (SCRUM) and STLC practices; FDA Class I, II, and III medical device standards, IEC62304, 21 CFR Part 820, and 21 CFR Part 806 ; C#, .NET Framework, Python, JavaScript, and SQL; HL7 2.x protocol; Back-end testing across platforms, including Windows, Android, Linux, and iOS, and MS Server technologies including MS SQL and XML; Microsoft TFS, Visual Studio, and Azure DevOps; Bluetooth, TCP/IP sockets, Serial communication, and Wi-Fi network protocols. Salary: $107,000 to $151,200 per year The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [email protected] To request removal of your personal information from our systems please email [email protected]

We anticipate the application window for this opening will close on - 25 Jun 2026 Position

Description

Lead the quality engineering team, ensuring that products and processes meet regulatory standards and Medtronic’s quality expectations. Oversee quality initiatives, support compliance, and drive continuous improvement across engineering and manufacturing operations. Manage and mentor a team of quality engineers, providing guidance, training, and performance feedback. Oversee the development, implementation, and maintenance of quality systems and processes in accordance regulatory requirements including Good Manufacturing Practices (GMP) standards, 21 CFR Part 820 Quality System Regulation (QSR), ISO 13485, EU Medical Device Regulation (MDR), and State of the Art (SOTA). Lead investigation and resolution of product quality issues and complaints, non-conformances, and CAPA (Corrective and Preventive Actions). Lead collaboration with engineering and manufacturing functions to investigate and resolve quality or compliance issues discovered during operations. Responsible for products in the form of finished medical devices within the Cardiac Surgery Business Unit by supporting manufacturing operations, evaluating compliance of materials and processes with specifications, and customer requirements in compliance. Lead Quality Engineering team for medical device components, ensuring that all finished good, and processes meet specifications. Ensure robust risk management and validation strategies are applied to products and processes, leveraging knowledge in Preliminary Hazard Analysis (PHA), and Process Failure Modes and Effects Analysis (PFMEA). Coach the use of Process Improvement tools, including Define, Measure, Analyze, Improve, and Control (DMAIC), Root Cause Analysis (RCA), 5 Whys, Fishbone, and cause mapping. Coach and lead Design of Experiments (DOE) methods for process development and statistical analysis tools for process capability (Cpk/Ppk), ANOVA, Gage Repeatability and Reproducibility (Gage R&R), Attribute Agreement Analysis, and Test Method Validation (TMV). Oversee V&V (verification and validation) protocols, including Installation Qualification, Operational Qualification, Performance Qualification (IQ, OQ, and PQ). Utilize analytical tools including Minitab and Power BI for statistical analysis and data-driven decision-making. Manage product lifecycle mgmt. efforts, including overseeing quality systems and authoring technical documentation. Mentor and coach candidates pursuing First Time Quality (FTQ) Level 1 certification and provide strategic guidance for Level 1 and Level 2 Coach certification. Contribute to enterprise-wide FTQ initiatives and support multiple application areas to drive quality excellence. Relocation assistance not available for this position. #LI-DNI.

Basic Qualifications

Requires a Bachelor’s degree or foreign equivalent in Biomedical, Mechanical, Industrial Engineering or related engineering field and five (5) years of experience as a Quality Engineer or related occupation in medical device industry; or Master’s degree or foreign equivalent in Biomedical, Mechanical, Industrial Engineering or related engineering field and three (3) years of experience as a Quality Engineer or related occupation in medical device industry. Must possess at least three (3) years’ experience with each of the following: GMP, 21 CFR Part 820 QSR, ISO 13485, EU MDR, and SOTA; Risk Assessments, PHA, and PFMEA; Non-Conformances and CAPA; DMAIC, RCA, 5 Whys, Fishbone, and cause mapping; DOE, Cpk/Ppk, ANOVA, Gage R&R, Attribute Agreement Analysis, and TMV; V&V protocols and IQ/OQ/PQ; Minitab and Power BI; Product lifecycle mgmt., including quality systems and authoring technical documentation; FTQ principles; and Cardiac surgery devices. Salary: $150,000 to $211,200 per year The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [email protected] To request removal of your personal information from our systems please email [email protected]

We anticipate the application window for this opening will close on - 25 Jun 2026 Position

Description

Sr. Software Engineer for Medtronic, Inc. in Mounds View, MN. Responsible for the design, development, and testing of software for medical devices per industry standards including ISO 13485, IEC 60601-1, IEC 62304 and IEC 82304. Plan projects, coordinate scope, and estimate work in collaboration with product owners, technology architects, and other software engineers. Create and participate in technical reviews of requirements, specifications, designs, code and other engineering artifacts, ensuring timely delivery to meet program commitments. Program within Java and C# and associated technologies including .Net framework. Utilize object-oriented programming (OOP), object-oriented analysis and design (OOAD), and software design patterns including Model View Controller (MVC) and Model View View Model (MVVM). Develop and test web-based User Interfaces using HTML, JavaScript, knockoutJS, AngularJS, and jQuery. Utilize software versioning and revision control systems to commit software utilizing Git, SVN, or TFS. Develop and test custom medical device applications using domain specific language. Relocation assistance is not available for this position. #LI-DNI.

Basic Qualifications

Master’s degree in Computer Engineering, Computer Science, Electrical Engineering, or related technical or engineering field and two (2) years’ experience as software engineer or related occupation in medical device industry. Must possess at least two (2) years’ experience with each of the following: Java, C#, and.Net framework; OOP, OOAD, and MVC and MVVM design patterns; Developing and testing web-based User Interfaces using HTML, JavaScript, knockoutJS, AngularJS, and jQuery; Software versioning and revision control systems utilizing Git and TFS; Creating software design and test and validation documents; Developing and testing custom medical device applications using domain specific language; and ISO 13485, IEC 60601-1, IEC 62304 and IEC 82304. Salary: $122,400 to $183,600 per year The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [email protected] To request removal of your personal information from our systems please email [email protected]

We anticipate the application window for this opening will close on - 25 Jun 2026 Position

Description

PD Program Manager for Medtronic, Inc. Lead released product management (RPM)/sustainment programs. Provide Technical and Engineering insights on energy-based products to assess impact of changes on overall function and performance of devices. Evaluate design and process impacts for changes incorporated as a part of remediation effort addressing field complaints and supplier component changes. Coordinate Voice of Customer (VOC) activities and formative and summative studies. Ensure compliance by navigating and adhering to government and industry regulations including FDA QSR 21 CFR 820, ISO 13485 (Medical Device), ISO 10993 (Biocompatibility), IEC 62366 (Usability Engineering), IEC 60601-1 (Electrical Safety), EN 14971 (Risk Mgmt.) and EN 62304 (Software Development Life Cycle). Responsible for executing projects and ensuring effective collaboration with team members across different time zones and cultural environments. Utilize Monte Carlo simulations to assess and quantify risks and uncertainties across all phases of the project lifecycle, including design, development, testing, regulatory approval, and production. Conduct changes within the SAP environment, including SAP S/4HANA, SAP ECC and HP ALM to drive system enhancements, troubleshoot issues and ensure alignment with business processes. Define, execute, and document validation protocols Installation Qualification, Operational Qualification, Performance Qualification. (IQ/OQ/PQ). Lead the design and development of precision components for Injection Molding, Extrusion, and CNC Machining while conducting tolerance stack-up analysis to ensure dimensional accuracy and reliable performance in complex assemblies. Leverage CAD tools including PTC Creo, Minitab, SolidWorks, and AutoCAD within the design team, promoting best practices for 3D modeling, technical drawings, and design validation. Implement Design of Experiments (DOE), oversee the CAPA process and Non-Conforming Material Report (NCMRs). Responsible for strategic development, design, regulatory compliance, and clinical validation of Cerebrospinal Fluid (CSF) and cranial products, ensuring alignment with market needs, safety standards, and company objectives while collaborating with cross-functional teams to drive innovation and product success. Leverage knowledge from being a certified six sigma black belt by American Society of Quality (ASQ) or equivalent certifying agency. 10% international or domestic to suppliers and users. This is an individual contributor position with no direct reports. Relocation assistance not provided. #LI-DNI.

Basic Qualifications

Bachelor’s degree in Mechanical Engineering, Industrial Engineering or Biomedical Engineering or related engineering degree and five (5) years of experience as a manufacturing engineer or related engineering occupation; OR Master’s degree in Mechanical Engineering, Industrial Engineering or Biomedical Engineering or related engineering degree and two (2) years of experience as manufacturing engineer or related engineering occupation. Requires a minimum of 2 years of experience in each of the following: FDA QSR 21 CFR 820, ISO 13485 (Risk Mgmt.), ISO 10993 (Biocompatibility), IEC 62366 (Usability Engineering), IEC 60601-1 (Electrical Safety), EN 14971 (Risk Mgmt.) and EN 62304 (Software Development Life Cycle); Collaborating with international team members; MS projects using Monte Carlo simulation; SAP S/4HANA, SAP ECC and HP ALM; IQ, OQ and PQ; Design for Injection Molding, extrusion, CNC machining and Tolerance stack up analysis; PTC Creo, Minitab, Solidworks and Auto CAD; DOE, CAPA and NCMR; and Working with Cerebrospinal Fluid (CSF) products. The following certification is required: Certified six sigma black belt by American Society of Quality (ASQ) or equivalent certifying agency. Travel requirement: 10% international or domestic to suppliers and users. Salary: $163,000 to $204,000 per year The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [email protected] To request removal of your personal information from our systems please email [email protected]

We anticipate the application window for this opening will close on - 30 Jun 2026 Position

Description

Principal Reliability Engineer for Medtronic, Inc located in Billerica, MA. Responsible for providing quality engineering support to ensure the successful development of Medtronic medical products. Ensure design control requirements are met and products are developed and manufactured in accordance with applicable industry standards, regulatory requirements and customer requirements. Update risk mgmt. documents to reflect updated or changed controls and mitigations, compliance evidence for standards, and risk estimates in response to post-market surveillance. Utilize Mechanical Geometric Dimensioning and Tolerancing (GD&T) and Root Cause Analysis (RCA). Navigate the complexities of government and industry regulations to include FDA 21 CFR Part 820, Current Good Manufacturing Practices (cGMP), ISO 14791, ISO 13485, ISO 9001, ISO 10012, and ISO 17025. Support various regulatory audits for Quality system process documents and records. Coordinate various Corrective & Preventive Actions (CAPA) programs as well as Lean Six Sigma, Good Manufacturing Practices (GMP), and Good Documentation Practices (GDP). Utilize risk analysis including Failure Mode Effect Analysis (FMEA), verification and validation (V&V), methodical problem solving, product design, and manufacturing engineering. Leverage Design of Experiments (DOE) and Statistical Analysis. Execute and utilize development protocols to include Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), and Test Method Validations (TMV). Responsible for Capital equipment and single-use device design quality and design controls. #LI-DNI. The position will be onsite at the Billerica, MA location 4 days per week. Up to 25% domestic and international travel to various Medtronic project sites in Minneapolis, Minnesota; Boston, MA; Montreal, Canada; and Galway, Ireland. Reason: Project planning, support, and training

Basic Qualifications

Master’s degree in Mechanical or Biomedical Engineering or related engineering field and five (5) years of experience as a quality or manufacturing engineer or related engineering field. Experience must include a min. of five (5) years of each of the following: Mechanical GD&T and RCA; FDA 21 CFR Part 820, ISO 14971, ISO 13485, ISO 9001, ISO 10012, and ISO 17025; Supporting regulatory audits for Quality system process documents and records; Lean Six Sigma, GMP, GDP, and CAPA; Risk analysis, FMEA, V&V, methodical problem solving, product design, manufacturing engineering; DOE and statistical analysis; IQ/OQ/PQ, and TMV; Capital equipment and single-use device design quality and design controls. Up to 25% domestic and international travel to various Medtronic project sites in Minneapolis, Minnesota; Boston, MA; Montreal, Canada; and Galway, Ireland. Reason: Project planning, support, and training. The position will be onsite at the Billerica, MA location 4 days per week. Salary: $149,500 to $187,200 per year The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans Use this link to hyperlink We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [email protected] To request removal of your personal information from our systems please email [email protected]

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Overview:

We are seeking a motivated and detail-oriented Junior Salesforce Developer to join our growing team in Richmond. This role is ideal for someone with 2–4 years of hands-on experience in Salesforce development who is eager to expand their skills and contribute to impactful CRM solutions. You will work closely with senior developers, business analysts, and stakeholders to design, develop, and maintain Salesforce applications that support our business operations and customer engagement strategies.

A Junior Salesforce Developer with Agile/scrum experience creates and maintains Salesforce solutions, writes Apex code and Lightning Components, and participates in Agile sprints and ceremonies while adhering to SAFe principles of iterative development and continuous feedback. This role requires translating user stories into technical requirements, collaborating with cross-functional teams, performing unit and integration testing, and contributing to a culture of continuous improvement within the Salesforce ecosystem.

Key Responsibilities:

• Develop and maintain custom Salesforce applications using Apex, Visualforce, Lightning Components, and Flows.
• Developing user stories into full functional and high quality code by working with cross-functional teams
• Assist in the integration of Salesforce with other systems using APIs and middleware tools.
• Leverage AI-powered Salesforce tools such as Agentforce, Einstein GPT, Einstein Bots, and predictive analytics to enhance user experience and business insights.
• Participate in code reviews, testing, and deployment activities to ensure high-quality deliverables.
• Troubleshoot and resolve issues related to Salesforce functionality, performance, and data integrity.
• Maintain documentation for system configurations, development processes, and user guides.
• Stay current with Salesforce platform updates especially AI updates and best practices to continuously improve system capabilities.

Qualifications:

Required:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 2–4 years of experience in Salesforce development and administration.
• Strong knowledge of the Salesforce platforms (Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Experience Cloud)
• Proficiency in extending Salesforce functionality using declarative development (custom objects, validation rules, layouts, Flows, etc.).
• Proficiency in extending Salesforce functionality using code (Apex, Visualforce, Lightning Web Components, and SOQL).
• Familiarity with incoming and outgoing integration of Salesforce with external systems using APIs.
• Experience with version control systems (e.g., Git) and CI/CD pipelines is a plus.
• Experience using IDEs for Salesforce development like VS Code with Salesforce plugin and CLI.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Agile & SAFe Participation: Engage in Agile/SAFe processes like daily stand-ups, sprint planning, demos, and retrospectives. Contribute to scaled agile ceremonies and workflows.
• Experience using AI tools (e.g. GitHub Copilot) to generate code

Preferred:

• Salesforce Platform Developer I certification preferred; Platform Developer II is a plus.
• Knowledge of cloud environments and integrations (APIs, middleware, Mulesoft)
• Background in enterprise IT environments with compliance or regulated industries
• Agile/SAFe Experience: Hands-on experience working in an Agile/Scrum environment and familiarity with the principles of the SAFe (Scaled Agile Framework) framework

Soft Skills:

• Strong communication skills and ability to work effectively in cross-functional agile teams
• Detail-oriented with a passion for quality and continuous improvement
• Ability to thrive in a fast-paced, collaborative environment
• Proactive mindset with ownership of deliverables and outcomes

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$38.94 - $64.90

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

As a Lead Data Architect, you will play a pivotal role in driving our database strategy across all products. This role demands a profound expertise in data architecture to analyze, design, and implement complex systems ensuring robust, scalable solutions that support our business goals. Your expertise will ensure that our data infrastructure is robust, scalable, and aligned with our mission, enabling us to harness the power of data to improve healthcare delivery and support our ongoing commitment to clinical research and our patients.

Job Responsibilities:

• Responsible for designing, building, and managing the organization's data infrastructure.
• Create the blueprint for how data is collected, stored, processed, and used, ensuring it's accessible, reliable, and secure.
• Design the structure and systems that allow the organization to effectively manage and use its data, ensuring it is a valuable asset for decision-making and business operations.
• Create and maintain documentation for database architecture, procedures, and standards.

Key Responsibilities:

• Data Strategy: Develop and implement a comprehensive data strategy aligned with business goals. This involves understanding the organization's data needs and creating a roadmap for effective data management.
• Data Modeling: Design conceptual, logical, and physical data models that represent the structure and relationships of data within the organization.
• Data Architecture: Create and maintain the overall data architecture framework, including databases, data warehouses, data lakes, and other data systems.
• Data Mapping: Develop and implement data mapping rules to transform data from source systems to target systems, ensuring data accuracy and consistency.
• Data Integration: Design and implement processes for integrating data from various sources, ensuring data consistency and accuracy.
• Data Governance: Establish data governance policies and procedures to ensure data quality, security, and HIPPA compliance across all data systems and platforms.
• Technology Evaluation: Evaluate and recommend data management technologies and tools to support the organization's data needs.
• Problem Solving: Identify and resolve data-related issues, ensuring data integrity and reliability.
• AI Solutions: Design and implement architectures that seamlessly integrate AI models and algorithms with existing data infrastructures, including cloud-native and legacy systems.
• Collaboration: Work closely with stakeholders, including business analysts, data scientists, and IT professionals, to understand data requirements and translate them into technical solutions. Influence projects to make decisions related to data strategies including data quality, data architecture and data management best practices

Minimum Job Qualifications:

• Minimum of 7 years of experience in enterprise data architecture, including data requirements collection, data architecture analysis, evaluation, documentation, data modeling, design, development, model validation, and data integration in modern data platforms (e.g., Azure, Databricks, Snowflake).
• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Critical Skills:

• Minimum 10 years of experience in database engineering/management required.
• Knowledge of software development methodologies (e.g., Agile, DevOps, SDLC, CI/CD, GitHub).
• 7+ years' experience working with data sources (e.g. APIs) and databases such as Oracle, PostgreSQL, SQL Server, and cloud databases.
• Knowledge of cloud technologies like Azure (Data Factory, Databricks), AWS.
• Strong knowledge of industry best practices — code coverage.
• Strong knowledge of database concepts, data modeling techniques, system performance analysis and tuning, and data warehousing concepts.
• Knowledge of various operating systems such as Linux, Unix, and Windows.
• Ability to write complex queries and perform advanced database operations using SQL.

Preferred Skills:

• Expertise in modern cloud-native database solutions
• Experience with database migration tools and strategies, including handling zero-downtime migrations and data synchronization
• Proficiency in infrastructure-as-code and automation tools (Terraform) for database deployment and management.
• Ability to design scalable database architectures that support microservices and distributed systems
• Experience with various database patterns (CQRS, event sourcing, sharding strategies)
• Understanding of data modeling for both relational and NoSQL databases

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S. Please click here to learn more about our research offerings.

We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

The Lead Applications Engineer serves as the technical authority and solution architect for complex systems and application ecosystems. This role leads the design, integration, validation, and optimization of scalable, compliant solutions that transform manual processes into automated systems, ensuring alignment with technical, regulatory, schedule, and budgetary requirements. The Lead Applications Engineer provides technical leadership across cross-functional teams, mentors engineers, and drives innovation through AI-enabled capabilities.

Key Responsibilities:

System Design & Integration:

• Lead the deployment of enterprise and clinical engineering solutions that convert manual business processes into automated, validated systems.
• Architect, integrate, and validate complex application ecosystems, with primary accountability for Veeva Clinical Operations and related Veeva platforms.
• Ensure system designs meet performance, reliability, scalability, security, and regulatory requirements (e.g., GxP, Part 11).
• Translate product and business requirements into cohesive end-to-end system solutions across multiple platforms.
• Establish and enforce engineering standards, design patterns, and integration approaches.
• Partner with support teams to improve reliability, monitoring, and operational maturity.

Technical Leadership:

• Serve as the technical lead for cross-functional delivery teams, providing architectural direction and technical decision-making.
• Mentor and develop junior and senior engineers, promoting engineering excellence, best practices, and continuous improvement.

Analysis & Problem Solving:

• Perform functional, timeline, and trade-off analyses to evaluate solution options and recommend optimal approaches.
• Independently resolve highly complex technical issues requiring advanced judgment, creativity, and systems thinking.
• Balance cost, risk, supportability, and compliance in all technical decisions.

Program Management:

• Partner with Project and Program Managers to oversee the full solution lifecycle from requirements through implementation and post-go-live support.
• Coordinate internal and external technical resources, including vendors and platform partners.

Innovation & Development:

• Leverage Artificial Intelligence (AI) to enhance system capabilities, automate processes, and improve decision-making.
• Contribute to the development of innovative architectural patterns integrating AI into clinical and enterprise systems.
• Continuously identify opportunities to apply emerging technologies to improve efficiency, scalability, and data quality.

Required Qualifications:

• Bachelor's or Master's degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field.
• Proven experience (10+ years) in systems engineering, with a track record of leading complex projects.
• Extensive knowledge of advanced engineering principles, theories, and concepts.
• Strong analytical and problem-solving skills with the ability to address complex challenges.
• Excellent leadership and communication skills, with experience mentoring and guiding teams.
• Proficiency in system design tools and methodologies.

Skills Required:

• Advanced application and systems engineering principles.
• Clinical research systems and regulated environments.
• Veeva platform architecture, configuration, and integration (required).
• Software development lifecycle (SDLC), validation, and compliance standards.
• Proficiency with Veeva Systems, particularly Veeva Clinical Operations (required) and Veeva Vault modules for document and regulatory management.
• Experience with clinical system interoperability and data exchange.
• Cloud platform experience (AWS, Azure, or GCP).
• Agile and DevOps delivery methodologies.
• Ability to manage multiple initiatives in a fast-paced environment.
• Strong collaboration skills within cross-functional technical teams.
• Solution and system architecture design.
• Complex system integration and troubleshooting.
• Technical leadership and mentoring.
• Stakeholder communication and influence.
• AI-enabled solution design and automation.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S. Please click here to learn more about our research offerings.

We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

At McKesson Pharmaceutical Solutions and Services – Technology Product Support, our mission is to deliver world‑class customer service. To support this goal, we are seeking highly self‑motivated and self‑directed Support Agents who are ready to take on new challenges and contribute to a high‑performing support organization.
This role is responsible for providing technical support and assistance to users of McKesson Specialty Health technology products, ensuring reliable system performance, effective issue resolution, and a positive customer experience.

Key Responsibilities

• Troubleshoot and resolve technical issues related to McKesson Specialty Health Technology Products via phone, email, and chat.
• Document all support interactions, including problem descriptions, resolutions, and follow-up actions, in the ticketing system.
• Escalate complex issues to senior support engineers or development teams as needed, ensuring timely resolution.
• Provide clear and concise instructions to users on product usage, features, and best practices.
• Develop and maintain a strong understanding of McKesson Specialty Health Technology Products, including new releases and updates.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Identify recurring issues and collaborate with product development to implement permanent solutions.
• Participate in testing new product features and updates to ensure quality and usability.
• Maintain a high level of professionalism and customer service in all interactions.

Minimum Requirement

Typically requires 1+ years of related experience.

Education
Associate's or Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent practical experience.

Critical Skills

• 1-3 years of experience in technical product support, preferably in a healthcare or software environment.
• Strong understanding of software applications, operating systems (Windows, macOS), and networking fundamentals.
• Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues efficiently.
• Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong customer service orientation and a commitment to user satisfaction.
• Experience with healthcare IT systems (e.g., EHR/EMR) is a plus.
• Ability to adapt to new technologies and learn quickly.
• Familiarity with healthcare industry terminology or clinical workflows is a plus
• Ability to prioritize and manage multiple tasks simultaneously.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$22.57 - $37.61

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Become a part of our caring community and help us put health first

Become a key driver in shaping the future of AI-powered healthcare. We are looking for a Principal Applied AI Engineer, a technical leader who thrives in ambiguous, high-impact environments and is motivated by solving real problems with pragmatic, elegant, and scalable solutions. This position reports into the AI platform team, ensuring close alignment with platform strategy and delivery. It is for someone who wants autonomy, influence, and the responsibility of setting a high bar for engineering excellence.

Become a key driver in shaping the future of AI-powered healthcare. We are looking for a Principal Applied AI Engineer, a technical leader who thrives in ambiguous, high-impact environments and is motivated by solving real problems with pragmatic, elegant, and scalable solutions. This position reports into the AI platform team, ensuring close alignment with platform strategy and delivery.  It is for someone who wants autonomy, influence, and the responsibility of setting a high bar for engineering excellence.

What You’ll Do

• Lead the design and build of advanced generative AI systems, spanning LLM-powered applications, multi-agent workflows, RAG, and domain-specific reasoning engines.
• Architect and own robust APIs and platform capabilities that bring AI to real business workflows at enterprise scale.
• Drive the engineering of high-quality data, feature, and evaluation pipelines that support reliable and continuously improving AI behavior.
• Partner with data scientists, platform engineers, and product leaders to transform conceptual ideas into resilient, testable, observable production systems.
• Set engineering standards and elevate team culture, emphasizing clarity, craftsmanship, iteration, and objective measures of excellence.
• Mentor other engineers and guide teams through complex technical decision-making.
• Serve as a thought leader on the practical application of generative AI technologies, emerging patterns, and their fit within our ecosystem.
• Champion observability, measurement, and operational excellence, ensuring deployed systems are trustworthy, maintainable, and high-performing.
• Stay at the forefront of AI/ML advancements and help the organization understand the right time, and the right way, to adopt new technologies.
• The successful candidate will help drive key business outcomes, including measurable improvements in healthcare delivery and member satisfaction.

Use your skills to make an impact

Required Qualifications

• Bachelor’s or Master’s in Computer Science, Engineering, or a related quantitative field.
• 10+ years of professional software or platform engineering experience.
• Deep expertise in Python, including building production services and shared libraries used by others.
• Hands-on experience with modern AI systems, including LLM integration, RAG, embeddings, and applied generative AI patterns.
• Strong background in machine learning engineering, including model deployment, monitoring, evaluation, and lifecycle management.
• Expert-level understanding of FastAPI, Flask, or similar frameworks, and REST/gRPC service design.
• Strong proficiency with cloud-native development on AWS, GCP, or Azure.
• Minimum 5 years of containerization and orchestration experience (Docker, Kubernetes).
• Production experience with CI/CD pipelines, version control, and modern DevOps practices.
• Demonstrated ability to own large, ambiguous problems and deliver high-value, high-quality solutions.

Preferred Qualifications

• Experience shaping engineering culture or influencing architectural direction across teams.
• Experience with generative AI tooling (e.g., LangChain, LlamaIndex, PydanticAI, or similar).
• Strong understanding of deep learning frameworks (PyTorch, TensorFlow).
• Experience with distributed systems (Akka, Flink, or similar).
• Prior work building platforms rather than one-off applications.
• A track record of pragmatic decision-making, balancing innovation with maintainability and long-term value.

Additional Information

This position follows a hybrid work style and must be performed at one of our designated IT hub locations: Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA; New York City; or Washington, D.C.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$172,200 - $236,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.