Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.

POSITION SUMMARY

Sony Corporation of Americas is seeking a Device Experience Administrator to join the Global Information Systems & Communications team. Reporting to the Head of Device Experience, this role manages core global functions and provides local support in Paramus. Key responsibilities include overseeing service incidents and requests, ensuring resolution according to SLAs, and offering expert support for Microsoft 365, Windows, Active Directory, and Azure. Ideal candidates are proactive, customer-focused, and thrive in fast-paced environments.

This position requires a Hybrid schedule with 3-4 days per week in the Paramus Office.

JOB RESPONSIBILITIES

IT Support

• Respond to help requests via phone and work orders in a courteous, professional manner; document actions and resolutions in the ticketing system.

• Prioritize and schedule incidents using the “TechTime” booking system for on-site or remote support; escalate as needed and track recurring issues.

• Troubleshoot and resolve operating system, hardware, software, and network issues for desktops, laptops, mobile devices, printers, and AV equipment.

• Perform installations, configurations, upgrades, and maintenance of end-user devices and Microsoft 365 applications; manage inventory and asset records.

• Support end users on technology questions and policies; develop knowledge base articles and guides; contribute to process improvements and project rollouts.

• Provide remote and on-site support, including VIP users; handle enterprise printing, mobile device support, and VoIP/Teams meeting room devices.

• Follow IT procedures, monitor license compliance, and suggest process improvements.

• Manage, configure, and troubleshoot device policies, profiles, and deployments with Intune, Windows Autopilot, and application packaging.

• Maintain technical documentation and develop automation scripts to streamline endpoint management.

Security

• Ensure all devices comply with security standards before network access; manage devices using MDM/MFA platforms (Intune, ABM, Microsoft Authenticator, RSA SecurID).

• Perform security updates (FireEye, Qualys, CrowdStrike); handle encryption tools (BitLocker, FileVault); grant admin access as appropriate.

Remote Access

• Support remote access setups with VPN (Cisco AnyConnect, Citrix), configure accounts, and assist with remote printing (PrinterLogic).

• Troubleshoot remote issues using diagnostic techniques and effective communication.

Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• Bachelor’s degree in the field of Computer Science and two years or more related work experience is preferred; significant relevant experience can be substituted for formal education.

• Minimum 3 years of hands-on IT experience (Azure AD, On-Premises Active Directory, O365, Windows 10, DNS/DHCP, Microsoft Authenticator) as well as previous experience in Level 2-3 support.

• ITIL V3 Certification preferred.

• 2+ years of physical telecom/network experience (Cat 5e/6 cabling, punch down and termination, network rack installation, cable testing and diagnosis, general network troubleshooting).

• Proficient with Windows 10/11, Mac OS X, Office 365, Microsoft 365 apps (Word, Excel, PowerPoint, Outlook, OneNote, Teams), and core diagnostic utilities (Active Directory, Entra ID/Azure AD, Intune, SCCM, OWA). Understanding of Microsoft patching cycles and policies, best practice processes.

• Experience with desktop and mobile device management, automation tools, and real-time analytics (e.g., Microsoft Copilot, Nexthink).

• General knowledge of supporting Apple OSX and iOS with experience of imaging Macs and setting up Mobile devices.

• Understanding of Configuration Management, MDM (Mobile Device Management), and Deployment methods with SCCM.

• Experience with muti-factor authentication and mobility services using MFA and Intune.

• Experience with an IT Service Management ticketing system using Remedy Helix.

• Experience performing installs, moves, add, changes and decommission of computer equipment including Data and Application Recovery.

• Exceptional deployment methods include inventory control, security baselining, patching, software, and application deployments.

• Knowledge of using remote management tools such as LogMeIn and GotoAssist.

• Active Help Desk Institute (HDI) Desktop Support Technician (DST) Certification with experience using the Remedy Ticketing system (ARS) are preferred.

• Prior experience working in customer service environment, support center or desktop support.

• Strong written and oral communication skills.

• Ability to travel as needed to other Sony office locations.

• Must be able to accommodate a flexible work schedule that may include nights, weekends, or holidays as required.

• The position may require the ability to sit, stand, walk extended distances, bend, stop, squat and lift up to 35 lbs.

• Must be eligible to work unrestricted in the USA

Personal Attributes & Soft Skills

• Quick learner with strong analytical, problem-solving, and multi-tasking abilities.

• Excellent customer service, communication, and teamwork skills; adaptable, detail-oriented, and proactive in high-pressure environments.

• Committed to continuous learning, delivering user-friendly solutions, and contributing to a collaborative team atmosphere.

• Ability to plan and prioritize work while responding to rapidly changing priorities.

• Team player who enjoys and is able to work collaboratively as part of a group as well as working independently to produce results.

• Able to interact with clients and colleagues at all organizational levels

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”.

Benefits:

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Employee assistance plan and comprehensive behavioral health benefits

• Fertility benefits, including surrogacy, and adoption assistance programs

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

• Short-term & long-term disability plans

• Paid parental and caregiver leave

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting

• Education assistance and student loan programs

Other Programs:

• Flexible Work Arrangements, including remote and hybrid work schedules

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)

• Referral bonuses (subject to eligibility)

• Matching gift program

• A wide variety of employee business resource groups (EBRGs)

• Special discounts on Sony products, offered exclusively to Sony employees

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

• Annual incentive bonus

The target annualized base salary range for this position is $80,000 to $95,000. In addition to the annual base salary, this role has an annual bonus target of 5%. The individual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. 

LI-BC1

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings.  We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com.  Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process.  If you have any doubts about the authenticity of a job posting or communication, please contact [email protected] before submitting any information.

Right to Work (English/Spanish)

E-Verify Participation (English/Spanish)

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.

POSITION SUMMARY

Sony’s Global Information Systems & Communications (GISC)team is responsible for the design, installation, and day-to-day operational support of Sony’s regional enterprise network environment and is looking to hire a Senior Network Engineer (Manager). The role will be responsible for designing, diagnosing, supporting and managing the advanced infrastructure of the network services to ensure the stable operation of the organization’s IT assets, related services, and to introduce new technology that enables our group companies to deliver on their vision. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network service hardware, software, and communication links. This role is also responsible for monitoring tools, data center connectivity, firewalls, and security related integration and management.

This position requires an individual who knows their way around an active and rapidly evolving environment and is proficient in all aspects of network installations, integrations, migrations, turn-up and troubleshooting. This role has a part of creating advanced networking solutions to support business requirements that align to strategy and achieve the goals and vision of IC. The role must facilitate the effective application and operation of those network solutions.

Our team are troubleshooters and are passionate network problem-solvers, we seek enthusiastic, tech-savvy individuals to continue and build our close-knit networking team. For the right individual this is a fun, challenging, and very fast-paced environment, every day is a learning day. We're looking for people who take pride in doing excellent work and can both teach and learn from those around them.  

Characteristics of success in this role include previous experience in supporting and transforming WAN, LAN and DC. Experience migrating and troubleshooting complex networks and having the ability to multi-task and work under pressure.

This is a hybrid role requiring 4 days per week onsite in our NYC office.

JOB RESPONSIBILITIES

• Collaboratively design and implement short- and long-term plans to meet and exceed network capacity and future technology requirements.

• Develop, implement, maintain standards documents, policies and runbooks for network resource administration and appropriate use.

• Practice network asset monitoring and management, including maintenance of network component inventory, life cycle management and related documentation.

• Provide “ownership” of problem thru final resolution.

• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.

• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, firewalls, wireless access points, etc.

• Manage and ensure the effectiveness of security solutions, such as next-generation firewalls, Prisma Access, SSL Decrypt.

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining the network infrastructure.

• Establish and maintain regular written and in-person communications with the organization’s department heads, project managers and end users regarding pertinent network activities.

• Collaboratively work and exchange knowledge with other members of the team.

• Manage the day-to-day operations of business as usual, including tickets and SLA.

• Perform other duties as assigned.

• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• Bachelor’s degree is preferred in the field of computer science or other related academic fields, or equivalent certifications or demonstrated experience.

• 8+ years of related work experience in all major networking and related technology concepts required; this includes managing and configuring enterprise-wide LANs, WANs, WLANs, DDI, Firewalls, etc.

• Demonstrated experience with deploying, managing, and monitoring Intent Based networks with demonstrated experience with NAC.

• Demonstrated experience with Cisco ACI and/or SD-Access or SD-WAN including tools like DNAC, ISE, vManage.

• Demonstrated experience with NGFW like Palo Alto Networks SASE, Prisma Access, Zero Trust Network Architecture

• Exceptional knowledge of service and application delivery.

• Up-to-date knowledge of current protocols and standards, including Core Switching/Routing, SSL/IPSec,  Remote access technologies,

• Hands-on experience troubleshooting all network services hardware from physical layer up the stack.

• Knowledge and understanding of data flows, advanced networking concepts.

• Experience installing and managing network infrastructure in customer environments.

• Wireless expertise with Cisco wireless controllers and DNAC a plus

• Demonstrated leadership and self-management skills.

• Strong interpersonal, written, and oral communication skills.

• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

• On-call rotations required.

• Ability to present ideas in a user-friendly language.

• Highly self-motivated and self-directed.

• Strong customer service orientation.

• Must demonstrate experience working in a team-oriented, collaborative environment.

We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology."

Benefits:

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Employee assistance plan and comprehensive behavioral health benefits

• Fertility benefits, including, surrogacy, and adoption assistance programs

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

• Short-term & long-term disability plans

• Up to 12 weeks of paid parental and caregiver leave

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting

• Education assistance and student loan programs

Other Programs:

• Flexible Work Arrangements, including hybrid work schedules

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)

• Referral bonuses (subject to eligibility)

• Matching gift program

• A wide variety of employee business resource groups (EBRGs)

• Special discounts on Sony products, offered exclusively to Sony employees

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

The anticipated annual base salary for this position is $135,000 to $150,000. In addition to the annual base salary, this role has an annual bonus target of 13%. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. 

LI-BC1

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings.  We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com.  Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process.  If you have any doubts about the authenticity of a job posting or communication, please contact [email protected] before submitting any information.

Right to Work (English/Spanish)

E-Verify Participation (English/Spanish)

Join the Sony Engagement Platform Services (SEPS) Team, where innovation meets collaboration in the dynamic world of digital engagement. At SEPS, we are building the next-generation platform that powers how fans connect with the content—and the creators—they love. Our mission is to unlock meaningful, data-driven engagement across Sony’s entertainment ecosystem, from games and anime to music, film, and live experiences—empowering both internal teams and external partners to build at scale. Our mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators. By decoupling application development from platform services, we empower our teams to deliver exceptional solutions with agility and efficiency.  If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration, we invite you to explore the exciting opportunities within our team. Together, we will shape the future of fan experiences and define the foundation for what’s possible in the realm of engagement. To learn more visit: www.sony.com/en/SonyInfo/technology/stories/entries/sep_introduction/

POSITION SUMMARY

As a Senior Technical Program Manager supporting the Sony Engagement Platform, you will play a critical role in delivering complex, high-impact initiatives that power digital experiences across Sony’s global ecosystem. You will lead cross-functional efforts to build scalable, high-performing online services that are seamless, reliable, and engaging for users.

You bring a proven track record of driving programs to successful outcomes through strong leadership, effective collaboration, and structured execution. You will apply industry best practices to plan, track, and manage programs ranging from team-level initiatives to large-scale, cross-organizational efforts.

This role requires a unique balance of technical acumen, program management experience and interpersonal skills. You'll influence without direct authority, operate effectively in a dynamic, matrixed environment, and foster strong partnerships across engineering, product, design, and business teams worldwide.

JOB RESPONSIBILITIES

• Collaborate with software engineers and product stakeholders to define functional requirements, plan development schedules, and drive decisions that deliver exceptional online experiences.

• Assist with technical discussions and coordinate cross-functional solutions that align business objectives with engineering capabilities and customer needs.

• Oversee all phases of the software development lifecycle, including design, development, testing, deployment, and post-launch support, in close coordination with internal teams and partners.

• Participate in early requirements analysis, assessing technical complexity, identifying cross-team dependencies, and influencing scope and feasibility.

• Provide continuous program visibility through clear communication of progress, risks, milestones, and delivery timelines to stakeholders at all levels.

• Manage end-to-end implementation of initiatives, ensuring adherence to technical standards, architectural guidelines, and committed delivery goals.

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• 5+ years of Program Management and Project Management experience with high-volume online user experiences.

• Experience with agile methodologies, including experience with scrum master and product owner roles.

• Strong communication, cross-group collaboration, and interpersonal skills

• Prior experience as a software developer or tester

• Ability to manage a feature through the entire development and release cycle

• BA/BS/BSE in computer science, math, or equivalent technical experience

• Solid leadership skills and a passion for building world class consumer experiences.

• Keen eye for detail and managing multiple simultaneous dependencies.

• Ability to travel and manage projects with distributed resources sometimes in international locations.

• Strong sense of ownership.

• Skills which encompass communicating to executives, product managers, software engineers, and project managers

We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”.

Benefits:

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Employee assistance plan and comprehensive behavioral health benefits

• Fertility benefits, including surrogacy, and adoption assistance programs

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

• Short-term & long-term disability plans

• Paid parental and caregiver leave

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting

• Education assistance and student loan programs

Other Programs:

• Hybrid work schedules

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)

• Referral bonuses (subject to eligibility)

• Matching gift program

• A wide variety of employee business resource groups (EBRGs)

• Special discounts on Sony products, offered exclusively to Sony employees

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

• Annual incentive bonus

The anticipated annual base salary for this position is $150,000 to $165,000. In addition to the annual base salary, this role has an annual bonus target of 13%. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

LI-AS1

SCA will consider qualified applicants with arrest or conviction records in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings.  We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com.  Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process.  If you have any doubts about the authenticity of a job posting or communication, please contact [email protected] before submitting any information.

Right to Work (English/Spanish)

E-Verify Participation (English/Spanish)

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.

POSITION SUMMARY

The Sony Americas End User Support & Productivity team within Sony Corporation of America is seeking a Technology Field Engineer, to join the Global Information Systems & Communications team. This position will report to the Manager of the End User Support group and will be responsible for regularly reviewing individual targets, ensuring end-to-end ownership of all service incidents and requests.  This will include making sure that all incidents and requests are resolved according to service level agreements, and properly escalated and tracked when necessary. A Technology Field Engineer must demonstrate strong problem-solving skills and working knowledge of Microsoft 365 and Microsoft Operating systems as well as knowledge of Active Directory and Azure.

We are looking for self-starters, enthusiastic, approachable with great customer service, able to multi-task in a fast-paced environment and want to learn more and find resolutions to issues which may arise.

This role requires 5 days per week onsite in our NYC office.

JOB RESPONSIBILITIES

Position Description:

• Field incoming help requests via both phone and work orders in a courteous manner.
• Document all requested information in ticketing system, details to troubleshooting steps and resolution. Calibri (Body)Prioritize and schedule incidents and requests by Service Level and utilize our Booking system called “TechTime” to schedule either in-house or remote visits.
• Keep track of recurring issues and create KBs to reflect solutions to problem management incidents.
• Access software updates, drivers, knowledge base, internet searches to aid in problem resolution, and escalate any problems to our Teams chat channel for assistance.
• Resolves technical issues with operating systems, hardware, software, and network connectivity. Answer end-user technology questions on site and provide general information regarding departmental computing policies and service agreements.
• Perform firsthand fixes at the desktop level, including installing, configuring, and troubleshooting desktops, laptops, printers, multifunctional copier/scanners, mobile devices, and upgrading of software.
• Break-fix best practices for workstation hardware, applications, mobility, full network connectivity, and user configuration.
• Perform post-resolution follow-ups to help with requests and provide clear ownership, resolution of incidents assigned by the team to agreed SLAs (Service Level Agreement) and SOPs (Standard Operating Procedure).
• Develop knowledge base articles and guides for end users.
• Collaborates with other teams to help identify root causes of problems and provides feedback to improve processes and technologies.
• Provide project-based support on desktop applications, including installations, removals, updates, rollouts, and customizations and integrations relating to the desktop.
• Application packaging, desktop patching; install, upgrade, replace and replace user workstations.
• Maintain inventory, imaging requirements, and update asset management system.
• Contributor for adding knowledge articles for project rollouts and business services.
• Experience with remote support for VIP customers.
• Provides mobile device support.
• Enterprise printing support and issue resolution.
• Install and support Microsoft 365 applications becoming knowledgeable of the products and tools to help support end user questions or issues that may arise.
• Maintaining and troubleshooting VoIP devices, Teams Meeting Room devices (AV equipment), and devices along with them (headset, cameras, sound bars, etc.).
• Follows all IT standard processes and procedures along with monitoring license compliance, while providing ways to also improve process and streamline tasks.

Knowledge & Experience:

• Provides support for Office 365 tools and communicates best practices for use of all core business services.
• Experience with desktop operating systems including Microsoft 10/11 and Mac OS X 12/13.
• Extensive application support experience with Microsoft 365 which includes Word, Excel, PowerPoint, Outlook, OneNote, and Teams and the ability to identify and learn appropriate software used and supported by the organization.
• Working knowledge of a range of diagnostic utilities and systems including Active Directory, Azure AD (Active Directory), Intune, RSA, SCCM, OWA.
• Desktop knowledge must be of both Windows PC, and Apple Mac computers.
• Knowledge of AI, Realtime Analytics, automation tools such as Microsoft Copilot and Nexthink.

Security:

• Ensures that all devices meet our security standards regarding encryption, management, and protection prior to connecting them to the network.
• Manages devices using modern MDM and MFA platforms, including Microsoft Intune, Apple Business Manager (ABM), Microsoft Authenticator, and RSA SecurID.
• Installation and security updates for FireEye, Qualys and CrowdStrike.
• Troubleshoot application issues, including data encryption, file repair, hard disk diagnostics, and viruses.
• Experience with encryption and management tools using Bit Locker and FileVault.
• Granting Level 1/2 Admin access using LAPS UI and EPM licensing for hardware and software additions.

Remote Access:

• Assisting with connecting from home using Cisco AnyConnect VPN (Virtual Private Network) and/or Citrix. Must possess knowledge of VPN clients and troubleshooting.
• Account configurations for Remote Access.
• Assist with home/hotel and office with PrinterLogic Printing.
• Performs remote troubleshooting through diagnostic techniques and pertinent questions.

Personal Attributes:

• Ability to absorb and retain information quickly where you can distinguish recurring issues and provide input in stand-up meetings.
• Keen to pay attention to details and proven analytical and problem-solving abilities.
• Highly initiative-taking and directed to effectively prioritize and execute tasks in high-pressure environment.
• Ability to articulate and present ideas in a user-friendly language.
• Exceptional customer service orientation and working with a collaborative team environment. Must possess a strong customer-centered philosophy.
• Continuous learning attitude, working with direct manager weekly to walk through status report and discussion items.

Soft Skills:

• Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities.
• Ability to understand the client’s business problems and deliver solutions and recommendations to solve quickly and proactively.
• Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations.

Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

QUALIFICATIONS FOR POSITION 

Your qualifications and experience should include:

• Preferred bachelor's degree in the field of Computer Science and two years or more related work experience; significant relevant experience can be substituted for formal education.
• ITIL V3 Certification preferred.
• Minimum 2-3 years of hands-on IT experience (Azure AD, On-Premises Active Directory, O365, Windows 10, DNS/DHCP, Microsoft Authenticator) as well as previous experience in Level 2-3 support.
• 2+ years of physical telecom/network experience (Cat 5e/6 cabling, punch down and termination, network rack installation, cable testing and diagnosis, general network troubleshooting).
• Knowledge of Windows 10/11 and Microsoft 365 tools and understanding of Microsoft patching cycles and policies, best practice processes.
• Understanding of Configuration Management, MDM (Mobile Device Management), and Deployment methods with SCCM.
• Experience with muti-factor authentication and mobility services using MFA and Intune.
• Prior experience working in customer service environment, support center or desktop support.
• Excellent computer and customer service and desktop skills with tact in dealing with demanding customers.
• Exceptional deployment methods include inventory control, security baselining, patching, software, and application deployments.
• Experience with an IT Service Management ticketing system using Remedy Helix.
• Perform installs, moves, add, changes and decommission of computer equipment including Data and Application Recovery.
• Knowledge of using remote management tools such as LogMeIn and GotoAssist.
• General knowledge of supporting Apple OSX and iOS with experience of imaging Macs and setting up Mobile devices.
• Ability to plan and prioritize work while responding to rapidly changing priorities.
• Strong written and oral communication skills.
• Team player who enjoys working collaboratively as part of a group as well as working independently to produce results.
• Due to the amount of client interaction - professionalism, punctuality, and a sense of urgency is required.
• Able to interact with clients and colleagues at all organizational levels.
• Able to work independently or in small teams.
• Ability to travel as needed to other Sony office locations.
• Must be able to accommodate a flexible work schedule that may include nights, weekends, or holidays as required.
• Preferred to have an active Help Desk Institute (HDI) Desktop Support Technician (DST) Certification with experience using the Remedy Ticketing system (ARS).
• The position may require the ability to sit, stand, walk extended distances, bend, stoop, squat and lift up to 35 lbs.

Benefits:

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee assistance plan and comprehensive behavioral health benefits
• Fertility benefits, including surrogacy, and adoption assistance programs
• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
• Short-term & long-term disability plans
• Paid parental and caregiver leave
• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
• Education assistance and student loan programs

Other Programs:

• Flexible Work Arrangements, including remote and hybrid work schedules
• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
• Referral bonuses (subject to eligibility)
• Matching gift program
• A wide variety of employee business resource groups (EBRGs)
• Special discounts on Sony products, offered exclusively to Sony employees
• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)
• Annual incentive bonus

The target annualized base salary range for this position is $80,000 to $95,000. In addition to the annual base salary, this role has an annual bonus target of 5%. The individual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. 

LI-BC1

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings.  We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com.  Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process.  If you have any doubts about the authenticity of a job posting or communication, please contact [email protected] before submitting any information.

Right to Work (English/Spanish)

E-Verify Participation (English/Spanish)

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.

Position Summary

Sony is seeking a Director, Cyber Defense to lead a multidisciplinary team responsible for protecting the organization through worldclass detection, incident response, and cyber defense engineering. Reporting to the Senior Director, Cyber Defense, this role is accountable for operational execution of cyber defense strategy across assigned Sony Group Companies (SGCs).

This position blends strategic leadership with hands on operational accountability, including oversight of security monitoring, incident response, detection engineering, and security technology enablement. The ideal candidate brings strong technical depth, proven people leadership, and the ability to communicate cyber risk clearly to business and executive stakeholders.

JOB RESPONSIBILITIES

• Lead and evolve a hig hperforming Cyber Defense organization delivering detection, response, and security engineering capabilities.

• Execute cyber defense strategy, translating enterprise objectives into operational roadmaps and measurable outcomes.

• Oversee incident response operations and serve as incident commander for significant cyber security events.

• Drive continuous improvement in detection coverage, response speed, and reduction of business impact from security incidents.

• Guide security engineering efforts across onprem, cloud (IaaS), and SaaS environments, including security tooling strategy and integration.

• Ensure highquality onboarding and use of security telemetry within SIEM and analytics platforms.

• Communicate risk, incidents, and program performance to technical teams and executive audiences.

• Define and report on program metrics, operational health, and key performance indicators.

• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above .

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• 7+ years of experience leading or managing technical teams in cyber defense, security operations, or security engineering.

• Strong background in incident response, detection, and cyber security operations.

• Demonstrated experience leading highseverity incidents and crisis response.

• Ability to clearly communicate complex technical topics to nontechnical and executive stakeholders.

• Experience leading distributed or globally dispersed teams.

• All candidates must be authorized to work in the US.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Cyber Security, Information Technology, or related field (or equivalent experience).

• Handson experience with SIEM, EDR, SOAR, and security analytics platforms.

• Familiarity with cloud platforms such as AWS and Azure.

• Experience with Agile or modern delivery and operating models.

• Knowledge of privacy, regulatory, and compliance considerations impacting cyber defense.

Work Requirements

• This role requires flexibility in work hours and participation in oncall rotations to support global operations.

Why Sony

Sony is a global leader in entertainment, technology, and innovation. Joining Sony means working at scale, protecting worldclass brands, platforms, and intellectual property, while collaborating with talented teams across the globe.

Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. 

We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology.”

Benefits:

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Employee assistance plan and comprehensive behavioral health benefits

• Fertility benefits, including, surrogacy, and adoption assistance programs

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

• Short-term & long-term disability plans

• Up to 12 weeks of paid parental and caregiver leave

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting

• Education assistance and student loan programs

Other Programs:

• Flexible Work Arrangements, including remote and hybrid work schedules

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)

• Referral bonuses (subject to eligibility)

• Matching gift program

• A wide variety of employee business resource groups (EBRGs)

• Special discounts on Sony products, offered exclusively to Sony employees

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

The anticipated annual base salary for this position is $220,000 to $240,000. In addition to the annual base salary, this role has an annual bonus target of 22%. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

LI-SC1

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings.  We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com.  Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process.  If you have any doubts about the authenticity of a job posting or communication, please contact [email protected] before submitting any information.

Right to Work (English/Spanish)

E-Verify Participation (English/Spanish)

Join the Sony Engagement Platform Services (SEPS) Team, where innovation meets collaboration in the dynamic world of digital engagement. At SEPS, we are building the next-generation platform that powers how fans connect with the content—and the creators—they love. Our mission is to unlock meaningful, data-driven engagement across Sony’s entertainment ecosystem, from games and anime to music, film, and live experiences—empowering both internal teams and external partners to build at scale. Our mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators. By decoupling application development from platform services, we empower our teams to deliver exceptional solutions with agility and efficiency.  If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration, we invite you to explore the exciting opportunities within our team. Together, we will shape the future of fan experiences and define the foundation for what’s possible in the realm of engagement. To learn more visit: www.sony.com/en/SonyInfo/technology/stories/entries/sep_introduction/

In an evolving interactive entertainment landscape, commerce technology is central to driving player engagement, revenue growth, and platform innovation. The Director of Engagement Platform Engineering will lead the development and activation of Sony's Engagement Platform, spanning contextual personalization, payments, search and content discovery, acquisition technology, subscription management, developer experience and account and identity systems. This leader will shape the future of engagement technologies at Sony, ensuring seamless and scalable experiences for hundreds of millions of fans worldwide. 

Reporting to the VP of Engagement Platform Engineering, this high-impact leadership role will be responsible for designing, scaling, and optimizing the Engagement platform technology ecosystem. This role plays a key part in scaling team capabilities and engineering excellence, while ensuring seamless platform integration across Sony Electronics, Sony Pictures, Sony Sports, and other Sony operating companies. The position requires close collaboration with global stakeholders, including business users, product managers, and cross-functional technical teams. 

Key Responsibilities 

• Execute the Platform Engineering Strategy: Develop and implement the vision for engagement ecosystem, including storefronts, digital purchases, subscription services, and Venues and events.
• Lead, mentor, and empower a growing team of engineers to deliver high-impact solutions aligned with strategic business goals and outcomes.
• Foster a strong, inclusive, and collaborative engineering culture that emphasizes innovation, accountability, and continuous learning.
• Drive the successful delivery of multiple cross-platform projects by guiding teams in effective estimation, planning, and iterative value delivery.
• Collaborate effectively across global business units and product teams, navigating time zone differences to ensure alignment and progress.
• Execute and iterate on the team's vision, strategy, and roadmap, ensuring initiatives remain focused, achievable, and value driven.
• Champion change and continuous improvement, identifying and implementing opportunities to enhance team performance, processes, and outcomes.
• Operate with autonomy and ownership in a large, distributed environment, consistently delivering results while managing complexity and ambiguity.
• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above.

Qualifications 

• BS or Master’s Degree in Engineering, Computer Science or equivalent experience. MS in CS preferred.
• 10+ years of experience in commerce, fintech, or digital platforms, with at least 7 years in engineering leadership roles.
• Proven expertise in commerce platforms, digital storefronts, subscriptions, account and identity management.
• Deep knowledge of cloud-native architectures (AWS, Azure, GCP), microservices, and event-driven systems.
• Strong background in AI/ML-driven personalization, intelligent search, and recommendation systems.
• Experience optimizing acquisition technology stacks, including audience segmentation, lifecycle, and campaign automation.
• Familiarity with compliance standards (GDPR, CCPA, etc.).
• Ability to influence and partner with executives across product, marketing, finance, security, and operations.
• A track record of attracting, developing, and leading world-class engineering teams.
• Strong communication and storytelling skills, capable of aligning technical initiatives with business objectives.
• Global experience with an ability to navigate cultural nuances and lead dispersed teams.

Benefits:  

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee assistance plan and comprehensive behavioral health benefits
• Fertility benefits, including surrogacy, and adoption assistance programs
• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
• Short-term & long-term disability plans
• Paid parental and caregiver leave
• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
• Education assistance and student loan programs

Other Programs:

• Flexible Work Arrangements, including remote and hybrid work schedules
• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
• Referral bonuses (subject to eligibility)
• Matching gift program
• A wide variety of employee business resource groups (EBRGs)
• Special discounts on Sony products, offered exclusively to Sony employees
• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)
• Annual incentive bonus

The anticipated annual base salary for this position is $240,000 to $270,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. 

LI-KD1

SCA will consider qualified applicants with arrest or conviction records in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings.  We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com.  Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process.  If you have any doubts about the authenticity of a job posting or communication, please contact [email protected] before submitting any information.

Right to Work (English/Spanish)

E-Verify Participation (English/Spanish)

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion.  In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

Job Description

Sony is seeking a NOC Live Production Engineer to provide advanced technical support for live production, newsroom automation, and enterprise broadcast solutions. This role serves as a critical bridge between customers, engineering, product management, and sales while delivering high‑quality troubleshooting, system support, and customer advocacy across complex, multi‑vendor environments. The ideal candidate thrives in ambiguity, communicates effectively with both technical and non‑technical stakeholders, and is passionate about delivering world‑class customer outcomes.

Responsibilities

• Deploy, test, optimize, monitor, and support enterprise hardware and software solutions in live production and newsroom environments.

• Administer and maintain:

• Windows Server and Linux Server environments

• Databases and system logs
• Cloud‑based infrastructure
• Configure, troubleshoot, and maintain network environments supporting broadcast and media workflows.
• Support proprietary Sony and partner hardware and software (20+ products across live production, archive storage, and media asset management).
• Collaborate directly with team members on troubleshooting, QA, and interoperability efforts.
• Review system logs, identify root causes, and recommend countermeasures to prevent recurrence.
• Operate, configure, and maintain live production demo systems and laboratory environments.
• Provide high‑touch customer support and issue mitigation across the full lifecycle - from deployment through resolution.
• Participate in customer meetings with stakeholders at all technical levels, including system designers, production staff, and executives.
• Manage customer relationships with agility and a solution-oriented mindset, often exceeding standard support expectations.
• Clearly document troubleshooting steps, findings, and resolutions in Salesforce CRM.
• Partner with Sales and Marketing to communicate the “voice of the customer” and support new and prospective customer engagements.
• Assist Product Management with customer feedback, system reviews, and solution positioning.
• Collaborate with industry partners to meet complex enterprise customer requirements.
• Support contracts management with service agreement inputs and proposals.
• Create and maintain knowledge‑base documentation for troubleshooting and remediation.
• Perform Salesforce case management and related reporting.
• Apply critical thinking and creativity to solve non‑standard customer challenges.

Minimum Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent practical experience.
• 3+ years of experience providing technical support or solutions support in enterprise, broadcast, media, or complex IT environments.
• Strong troubleshooting and analytical skills in enterprise hardware and software environments.

• Experience with:

• Windows Server and Linux Server administration

• Networking configuration and troubleshooting
• Database administration and system log analysis
• Familiarity with live production systems, newsroom automation, or broadcast environments.
• Ability to communicate effectively with users of varying technical expertise, from non‑technical end users to system architects.
• Proven ability to document technical issues clearly and thoroughly in CRM systems (Salesforce preferred).
• Comfort operating in environments with evolving requirements and ambiguity.

Preferred Skills

• Experience with newsroom automation systems and enhanced live production control systems.
• Hands‑on experience with live production products such as switchers, media devices, and related LPS solutions.
• Familiarity with commercial off‑the‑shelf broadcast equipment and multi‑vendor system integration.
• Experience supporting cloud‑based production or media workflows.
• Prior customer‑facing technical support or solutions engineering experience in broadcast, media, or enterprise technology.
• Demonstrated ability to collaborate across engineering, product, sales, and partner organizations.

The anticipated base pay range for this position is $101,007 to $134,675. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. ​

In addition to a competitive base salary, this position is also eligible for an annual corporate bonus plan, which is based oncompany performance and is not guaranteed, and a comprehensive benefits package including healthcare benefits (medical,dental, and vision), paid medical leave, a 401k plan with matching company contributions, vacation time, education assistance,student loan assistance program, eighty hours of paid sick leave time annually, and up to twelve weeks paid parental leave.

Honesty, integrity, and ethical conduct are material requirements for the responsibilities outlined above.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC

Sony Electronics Inc. and Sony of Canada ULC. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected], or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.

Recruitment Fraud Notice

We are aware that unauthorized individuals or organizations may attempt to impersonate our company through fraudulent job postings to solicit personal information or payments from applicants. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, always verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com. Be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process. If you have any doubts about the authenticity of a job posting or communication, please contact [email protected] before submitting any information.

EEO is the Law

EEO is the Law Supplement

Know your Rights

Right to Work

E-Verify Participation

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion.  In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

Job Description

Sony Electronics is seeking a results-driven Senior Account Manager – Virtual Production to lead strategic business development efforts across our Virtual Production solutions portfolio. This role is responsible for identifying, developing, and closing new revenue opportunities across LED display systems, digital cinema cameras, the OCELLUS camera tracking system, VFX Tech, and Sony’s Virtual Production Tool Set.

The ideal candidate will bring extensive experience within the film and television industry, strong executive-level relationships, and a proven track record of driving complex technology sales within Media & Entertainment environments. This individual must be highly connected across studios, production companies, system integrators, higher education institutions, and enterprise production organizations, with direct visibility into emerging studio builds and capital investment projects.

Responsibilities

Strategic Business Development

• Develop and execute territory and account strategies to drive growth in Sony’s Virtual Production portfolio.
• Identify and pursue new business opportunities across LED volumes, cinema camera systems, OCELLUS tracking solutions, and VP workflow tools.
• Build and maintain a qualified pipeline aligned with quarterly and annual revenue objectives.
• Track and engage early in new studio construction, renovation, and virtual production facility projects.

Account & Relationship Management

• Cultivate senior and executive-level relationships across film, television, streaming, and broadcast ecosystems.
• Engage decision-makers including studio executives, cinematographers, technical supervisors, production designers, and engineering leads.
• Partner with system integrators, architects, consultants, and technology designers to ensure Sony solutions are specified in early design phases.
• Manage complex, multi-stakeholder sales cycles from prospecting through contract execution.

Market Leadership & Industry Engagement

• Monitor market trends, competitive positioning, and capital investment activity within the Media & Entertainment sector.
• Represent Sony at key industry trade shows, conferences, and professional forums.
• Collaborate cross-functionally with product management, engineering, marketing, and executive leadership to align customer requirements with product strategy.
• Provide forecasting accuracy and CRM pipeline management in accordance with corporate standards.

Minimum Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum of 7 years of sales experience, including at least 5 years within Media & Entertainment, film, television, broadcast, or Virtual Production environments.
• Demonstrated success in consultative, solution-based B2B sales.
• Deep industry relationships across studios, production companies, higher education media programs, and enterprise production teams.

• Strong technical understanding of:

• LED display technologies for virtual production

• Digital cinema camera systems
• Real-time rendering workflows
• Camera tracking systems (including OCELLUS or comparable technologies)

• Studio design and infrastructure planning

• Proven ability to identify and penetrate new studio build opportunities.

• Excellent negotiation, presentation, and executive communication skills.
• Willingness and ability to travel as required (estimated 30–50%).

Preferred Skills

• Direct experience working on film or television productions.
• Existing relationships with studio construction firms and media facility architects.
• Experience selling integrated production technology ecosystems.
• Knowledge of virtual production workflows within higher education and enterprise environments.

The anticipated base pay range for this position is $84,420.00 to $112,560.00. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. ​

In addition to a competitive base salary, this position is also eligible for a sales incentive plan. The specifics of the plan vary by role and can include elements related to both individual and company performance. In addition, this position is also eligible for a comprehensive benefits package including healthcare benefits (medical, dental, and vision), paid medical leave, a 401k plan with matching company contributions, vacation time, education assistance, student loan assistance program, eighty hours of paid sick leave time annually, and up to twelve weeks paid parental leave.​

​

Honesty, integrity, and ethical conduct are material requirements for the responsibilities outlined above.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC

Sony Electronics Inc. and Sony of Canada ULC. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected], or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.

Recruitment Fraud Notice

We are aware that unauthorized individuals or organizations may attempt to impersonate our company through fraudulent job postings to solicit personal information or payments from applicants. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, always verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com. Be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process. If you have any doubts about the authenticity of a job posting or communication, please contact [email protected] before submitting any information.

EEO is the Law

EEO is the Law Supplement

Know your Rights

Right to Work

E-Verify Participation