As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

• We’re looking for an Operations Director to lead operational execution for Fraud Intelligence Product Line organization — the team responsible for protecting customers, platforms, and transactions at scale.
• This role sits at the center of the organization, bringing together Product, Engineering, and cross-functional partners (including GTM, Sales, and Support) to drive business performance and operational excellence across the Fraud domain.
• The Fraud Intelligence organization designs and operates systems that detect, prevent, and respond to fraud across millions of transactions. With an annual operating budget comprising of multi-million portfolio, it plays a critical role in ensuring the company operates safely, securely, and at scale.
• This role reports to the VP, Product & Engineering Operations and serves as a key operational partner to the Managing Director, Fraud Intelligence. Acting as a Chief of Staff–type leader, you will drive execution, establish operating rhythms, and build the frameworks that enable Product and Engineering teams to deliver effectively.
• You will own and orchestrate the organization’s operating model — including planning cycles, business reviews, performance metrics, and cross-functional alignment — ensuring leadership has the visibility and structure needed to make informed decisions and achieve business goals.
• This role requires a leader who can move seamlessly between strategy, execution, and organizational design, and who is comfortable operating in a fast-paced, high-impact environment.
• If you thrive in complex environments, enjoy building structure where none exists, and want to help scale a mission-critical technology organization, we’d like to meet you.

WHAT YOU WILL LEAD

Operational Execution & Business Rhythm

• Run the day-to-day operations of the Fraud Intelligence Product Line, ensuring consistent execution against plans and commitments
• Own and facilitate the monthly Fraud Business Review, coordinating inputs across Product, Engineering, Finance, and partner teams to provide a clear view of team health, KPIs, operational performance, and financials
• Drive leadership operating rhythms including staff meetings, planning cycles, and quarterly business reviews, ensuring agendas, decisions, and follow-ups are tracked and executed
• Ensure alignment on priorities and commitments across Product, Engineering, and cross-functional partners

Financial & Resource Operations

• Manage operational oversight of a multi-million Product and Engineering portfolio, ensuring spend aligns with plans and business priorities
• Partner with Finance to track budget vs. actuals, forecasts, and variances, driving visibility and accountability
• Lead headcount tracking, hiring progress, and workforce allocation across teams
• Ensure vendor and infrastructure spend is monitored and aligned with delivery needs

Product & Engineering Execution

• Drive execution across Product and Engineering by ensuring clear plans, ownership, and accountability for delivery
• Identify and remove blockers to execution, escalating issues and driving resolution across teams
• Coordinate dependencies across Product, Engineering, Risk, Compliance, GTM, and Support to keep delivery on track
• Support strong working relationships across product and technical leadership to ensure consistent execution

Performance Management & Reporting

• Own tracking and reporting of key metrics across:

• Product delivery and roadmap execution

• Engineering throughput and productivity
• Financial performance and spend
• Build and maintain dashboards and reporting that provide real-time visibility into performance
• Ensure leadership has clear, actionable insights to support decision-making

RESPONSIBILITIES

• 12+ years of experience in business operations, program management, or operational leadership in large-scale technology organizations
• Proven track record of driving execution and delivering results across complex, cross-functional environments
• Experience supporting Product and Engineering organizations at scale
• Strong operational rigor with the ability to manage budgets, headcount, and performance tracking
• Experience working closely with senior leaders and enabling effective decision-making and execution
• Ability to create structure, drive accountability, and follow through on commitments
• Strong analytical skills with experience using data to track performance and inform decisions
• Excellent communication skills and ability to operate effectively across teams and levels
• Experience in fraud, risk platforms, financial services, or trust & safety is a plus

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking a Data Migration Engineer that will join an existing data migration team that’s responsible for converting the client’s online banking data from their legacy system onto the Q2 platform. This is a technical implementation role that requires mid-sized application experience. The Data Migration Analyst will work closely with the Platform and Project Services Implementation teams to migrate client’s data from their legacy online banking provider to Q2’s required data format. The preferred candidate will be an exceptionally detail-oriented, energetic, self-starter who can work independently and, in a team-setting. We are seeking an analytically minded individual passionate about data and one with a keen eye for detail! This role is working in one of the most visible departments at Q2 and you will have the opportunity for a lot of career growth and development.

A Typical Day:

• Construct and schedule automated processes and create custom processing scripts
• Regularly troubleshoot complex client application, integration and environment issues
• Troubleshoot and resolve customer data migration problems of a complex nature
• Thoroughly document and track production environment modification
• Manage multiple projects while regularly receiving escalated cases from management and prioritize accordingly
• Escalate unresolved problems to the appropriate resources
• Establish relationships with other partner teams that impact technical support including Implementation Teams, Data Center Operations, QA, and Development
• Follow internal change control processes to implement any required production modifications
• Contribute to a knowledge/FAQ database for supported software
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Perform other duties and responsibilities as assigned

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor's degree in (relevant degree) or equivalent experience and may require up to 2 years of related experience; or an advanced degree without experience.
• Excellent communication, analytical, and problem-solving skills required
• Keen attention to detail while keeping an eye toward the big picture
• Database knowledge with MS SQL experience
• Experience with Python
• Availability to work weekends and the occasional late night or early morning is required
• Ability to deal with ambiguity, tight timelines and demanding constraints
• Financial Industry experience is a +

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Q2 is seeking a Systems Administrator who will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Q2’s high standards.

A Typical Day:

• Administrating full suite of Azure cloud technologies (Storage accounts, blob storage, conditional access, ExpressRoute circuits, storage sync, enterprise applications, app registrations, etc.)
• Manage and support the deployment and administration of Azure Virtual Machines as well as Azure Virtual Desktops via Nerdio
• Perform security patching and updates on Windows and Linux systems during defined maintenance windows
• Upgrade and maintain administrative tools and utilities; configure or implement new services as required to meet operational needs
• Develop, maintain, and improve system documentation, procedures, and operational playbooks
• Manage Active Directory service account provisioning and deprovisioning as well as password and identity lifecycle; enforce enterprise identity and access policies
• Manage DNS, DHCP, GPO, Subnets, and PKI infrastructure
• Manage M365 technologies including Exchange, SharePoint, Teams, PowerBI and O365 Suite
• Provide Tier III support to internal stakeholders; investigate and resolve escalated technical issues
• Troubleshoot and resolve complex issues affecting mission critical systems and applications to ensure high availability and performance
• Implement, upgrade, and configure core infrastructure and asset management systems per project and operational requirements
• Monitor and analyze system performance across the corporate environment to identify areas for enhancement
• Produce regular system performance reports to support capacity planning and scalability
• Ensure adherence to all applicable security, confidentiality, availability, and privacy controls and policies
• Contribute to continuous improvement initiatives and drive operational efficiency through automation and process optimization
• Conduct regular audits and support Compliance, Internal Audit, and Information Security reviews

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field with a minimum of 5 years of experience in systems administration or related experience; or an advanced degree with 3+ years of experience; or related work experience
• Understanding of identity management tools, including SSO and SAML 2.0 integrations
• Hands-on experience managing cloud environments using Microsoft Azure
• Proficiency in Microsoft 365 administration, including Entra ID (Azure AD), Exchange, SharePoint, Teams, Purview, and Defender
• Strong scripting skills with PowerShell; ability to automate routine tasks and workflows
• Ability to work independently, collaboratively within a team, and across departments to resolve complex issues
• Excellent written and verbal communication skills
• Flexibility to participate in on call rotations and perform work during scheduled maintenance windows
• Experience with project/task tracking using Jira or similar platforms
• Familiarity with MDM tools (Jamf/InTune)
• Ability to use modern AI tools (e.g., Copilot, ChatGPT) is a plus

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Are you an ambitious and adaptable Advanced Software Engineer ready to make a real impact? Q2 is looking for a passionate developer to join our dynamic Centrix Engineering team. You’ll dive into the world of fintech, specifically fraud detection and prevention, collaborating to design, implement, and support cutting-edge, AI-First solutions that empower our clients. This role offers an opportunity to shape the future of FraudTech by enhancing the Q2 platform with innovative solutions. Ideal candidates are self-starters with a tinkering spirit and a passion for pushing technological boundaries in a fast-paced environment.

RESPONSIBILITIES
• Adhere strictly to lean software development and continuous delivery methodologies.
• Research, architect, and build sub-systems that integrate seamlessly with existing and new platforms.
• Break down complex requirements into manageable units of work.
• Thrive within a small, highly skilled, and motivated team.
• Apply advanced design patterns and technologies appropriately without over-engineering solutions.
• Develop high-quality software with a balanced approach to test automation.
• Ensure compliance with all security, availability, confidentiality, and privacy policies and controls.
• Communicate and document technical efforts for both technical and non-technical audiences.
• Mentor and coach junior engineers to maintain a culture of performant and maintainable code.
• Coordinate with globally distributed teams to align product needs and dependencies.
EXPERIENCE AND KNOWLEDGE
• Degree in Computer Science, Information Systems, or equivalent experience.
• 9+ years of professional experience in software engineering.
• Full-stack .NET development expertise (SQL Server, C#, HTML/CSS, JavaScript).
• Familiarity with MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Strong communication, coordination, and decision-making skills.
• Domain experience in the banking industry is a plus.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking an Implementation Engineer to join Q2's Risk & Fraud Management Continuous Delivery team, responsible for leading complex financial institution transformation initiatives, including mergers, acquisitions, core conversions, and platform migrations. This role is critical to ensuring seamless client transitions during high-impact events where precision, coordination, and execution are essential to success

The Implementation Engineer will design, configure, and implement Q2’sRisk & Fraud Management solutions to align with each client’s unique business and technical requirements. Working across highly customizable platforms, this role partners closely with project managers, internal teams, and clients to ensure all configurations, integrations, and data mappings are executed with precision and meet critical conversion timelines.

This role requires a highly detail-oriented, process-driven individual who thrives in a fast-paced, deadline-driven environment. The ideal candidate is a proactive self-starter with strong problem-solving and communication skills, capable of working both independently and collaboratively while interfacing directly with clients to troubleshoot issues and ensure successful delivery throughout the project lifecycle.

This position is based in our Implementation Solution Center in Austin and does not require travel.

RESPONSIBILITIES
• Partner with clients and internal teams to understand business requirements and direct the configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Take ownership of your team’s business results by developing and leading training and execution plans
• Monitors and impacts key metrics and efficiencies
• Problem-solve routine to complex issues
• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
• Provide Level 2 and 3 support to other team members
• Create and implement tools that increase quality, security and productivity
• Track status and provide updates in relation to overall implementation process
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Work closely with Development and other teams to ensure client satisfaction and on-time delivery
EXPERIENCE AND KNOWLEDGE
• Typically requires a bachelor’s Degree in related field and 5-7 years of experience
• Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
• Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
• Configuration and deployment experience with Web Services
• Some knowledge of HTML helpful
• Data migration experience a plus
• VMware experience valuable
• Experience with Python and other scripting languages
• Familiarity with iOS and Android mobile applications platforms helpful
• Strong troubleshooting, diagnostic and analytical skills.
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• A relentlessly positive disposition
• Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
• Ability to train individuals 1-on-1 and in a classroom environment
• The ability to remain calm, diplomatic, and cooperative under stressful conditions
• Strong written and oral communication skills including communication of technical concepts to non-technical individuals
• Financial Services and Enterprise Software experience beneficial but not required

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
We are looking for an Integrated Operations Center (IOC) Analyst to join our team, someone who can hit the ground running and provide exceptional monitoring and response that allows the IOC to become the first line of defense on improving CX. The Integrated Operations Center (IOC) has a dynamic and fast paced team of analysts who are critical to maintaining the health and stability of Q2's systems and services. The IOC proactively monitors the availability and performance of a wide variety of services supporting business critical systems at Q2. We provide 24x7 support in a first response capacity and take action to resolve incidents. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focues on providing exceptional support to our customers and internal teams.

RESPONSIBILITIES
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate service availability incidents and maintain the integrity of corporate information
• Leverage network security tools and capabilities to analyze potential infrastructure threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers
• Identify and escalate critical impact to on-call teams
• Create and maintain operational runbooks in support new and changing infrastructure
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
• Ensure proper transition during shift changes
• Responsible for ensuring efficient resolution of incidents through people, process and technology
• Flexibility to work in 24*7 environment

• EXPERIENCE AND KNOWLEDGE
• Typically requires a Bachelor’s degree in Information Technology and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Must have strong organizational and multitasking skills to prioritize workload in a fast paced environment
• Must work effectively within a team environment
• Prior operations background (e.g., working in NOC, as a sysadmin, etc.)
• Experience in automation tools and procedures
• Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory
• Basic knowledge of networking concepts
• Basic level exposure to virtualized environments
• Basic knowledge of application support within multitier environments (web, application, database)
• Basic knowledge of incident, change, and problem management principles
• Previous experience with Linux Systems Administration
• Experience with the following tools is preferred: PagerDuty, LogicMonitor, Splunk, Salesforce

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

• We’re looking for an Operations Director to lead operational execution for Fraud Intelligence Product Line organization — the team responsible for protecting customers, platforms, and transactions at scale.
• This role sits at the center of the organization, bringing together Product, Engineering, and cross-functional partners (including GTM, Sales, and Support) to drive business performance and operational excellence across the Fraud domain.
• The Fraud Intelligence organization designs and operates systems that detect, prevent, and respond to fraud across millions of transactions. With an annual operating budget comprising of multi-million portfolio, it plays a critical role in ensuring the company operates safely, securely, and at scale.
• This role reports to the VP, Product & Engineering Operations and serves as a key operational partner to the Managing Director, Fraud Intelligence. Acting as a Chief of Staff–type leader, you will drive execution, establish operating rhythms, and build the frameworks that enable Product and Engineering teams to deliver effectively.
• You will own and orchestrate the organization’s operating model — including planning cycles, business reviews, performance metrics, and cross-functional alignment — ensuring leadership has the visibility and structure needed to make informed decisions and achieve business goals.
• This role requires a leader who can move seamlessly between strategy, execution, and organizational design, and who is comfortable operating in a fast-paced, high-impact environment.
• If you thrive in complex environments, enjoy building structure where none exists, and want to help scale a mission-critical technology organization, we’d like to meet you.

WHAT YOU WILL LEAD

Operational Execution & Business Rhythm

• Run the day-to-day operations of the Fraud Intelligence Product Line, ensuring consistent execution against plans and commitments
• Own and facilitate the monthly Fraud Business Review, coordinating inputs across Product, Engineering, Finance, and partner teams to provide a clear view of team health, KPIs, operational performance, and financials
• Drive leadership operating rhythms including staff meetings, planning cycles, and quarterly business reviews, ensuring agendas, decisions, and follow-ups are tracked and executed
• Ensure alignment on priorities and commitments across Product, Engineering, and cross-functional partners

Financial & Resource Operations

• Manage operational oversight of a multi-million Product and Engineering portfolio, ensuring spend aligns with plans and business priorities
• Partner with Finance to track budget vs. actuals, forecasts, and variances, driving visibility and accountability
• Lead headcount tracking, hiring progress, and workforce allocation across teams
• Ensure vendor and infrastructure spend is monitored and aligned with delivery needs

Product & Engineering Execution

• Drive execution across Product and Engineering by ensuring clear plans, ownership, and accountability for delivery
• Identify and remove blockers to execution, escalating issues and driving resolution across teams
• Coordinate dependencies across Product, Engineering, Risk, Compliance, GTM, and Support to keep delivery on track
• Support strong working relationships across product and technical leadership to ensure consistent execution

Performance Management & Reporting

• Own tracking and reporting of key metrics across:

• Product delivery and roadmap execution

• Engineering throughput and productivity
• Financial performance and spend
• Build and maintain dashboards and reporting that provide real-time visibility into performance
• Ensure leadership has clear, actionable insights to support decision-making

RESPONSIBILITIES

• 12+ years of experience in business operations, program management, or operational leadership in large-scale technology organizations
• Proven track record of driving execution and delivering results across complex, cross-functional environments
• Experience supporting Product and Engineering organizations at scale
• Strong operational rigor with the ability to manage budgets, headcount, and performance tracking
• Experience working closely with senior leaders and enabling effective decision-making and execution
• Ability to create structure, drive accountability, and follow through on commitments
• Strong analytical skills with experience using data to track performance and inform decisions
• Excellent communication skills and ability to operate effectively across teams and levels
• Experience in fraud, risk platforms, financial services, or trust & safety is a plus

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Team

The Targeted Experiences team builds and evolves SMART, Q2’s personalization and targeting platform for digital banking.

SMART turns real-time behavioral, transactional, and partner data into actionable insights that can be activated across digital banking experiences and external systems. In addition to building the platform itself, the team owns partner enablement — ensuring SMART is reliable, well-documented, and ready for consumption by external developers, fintech partners, and marketing platforms.

The team is intentionally multi-disciplinary and owns the stack end to end, bringing together engineers with backgrounds in backend and frontend software engineering, data engineering, and data science. As SMART evolves, the team’s scope will continue to expand beyond a single product toward broader targeted and personalized experience capabilities across Q2’s ecosystem.

The Role

Q2 is seeking a Software Engineer to join the Targeted Experiences team and help build the platform capabilities behind SMART.

In this role, you will work both independently and collaboratively to design, implement, and operate cloud-native, data-driven services that power personalization and targeted experiences across Q2’s platform and partner ecosystem. This is a production-first engineering role: the systems you build will run in live environments, handle real customer data, and be consumed by both internal teams and external developers.

We are looking for engineers who enjoy working across the stack, care deeply about correctness and reliability, and are comfortable operating in a fast-moving platform environment where quality matters.

A Typical Day

• Design, implement, integrate, and test backend and/or full-stack services of moderate complexity, including APIs, data pipelines, and platform components.
• Work individually and collaboratively to deliver features and improvements in live production systems.
• Create and automate detailed test cases during development.
• Build and evolve services that integrate with internal Q2 systems, external partners, and third-party platforms.
• Contribute to the operability of the platform, including monitoring, alerting, debugging, and incident resolution.
• Support, maintain, and improve existing services, with occasional on-call participation.
• Ensure all solutions adhere to security, privacy, availability, and compliance requirements.
• Participate in design reviews, code reviews, and technical discussions, contributing to shared standards and best practices.
• Collaborate closely with product managers, data engineers, and data scientists to deliver cohesive platform capabilities.

Bring Your Passion. Here’s What We’re Looking For.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Typically 2+ years of professional software engineering experience for Intermediate level
• Experience building backend services; full-stack experience is a plus.
• Familiarity with RESTful APIs and single page applications
• Proficiency in one or more modern programming languages
• Experience working in a cloud-based environment (AWS preferred).
• Familiarity with service-oriented or distributed architectures.
• Strong analytical and problem-solving skills.
• Ability to communicate clearly and work effectively in a team setting.
• Experience contributing in an Agile or iterative development environment.

RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity.
• Deliver solutions in live production systems individually and collaboratively.
• Support and maintain custom features, with occasional on-call availability.
• Ensure adherence to security, availability, confidentiality, and privacy policies.
• Assist and mentor teammates, providing technical guidance and best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science or related field; 2+ years of relevant experience (or advanced degree without experience).
• Proficiency in Python and SQL; web development experience.
• Knowledge of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support; ability to work flexible

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Team

The Targeted Experiences team builds and evolves SMART, Q2’s personalization and targeting platform for digital banking.

SMART turns real-time behavioral, transactional, and partner data into actionable insights that can be activated across digital banking experiences and external systems. In addition to building the platform itself, the team owns partner enablement — ensuring SMART is reliable, well-documented, and ready for consumption by external developers, fintech partners, and marketing platforms.

The team is intentionally multi-disciplinary and owns the stack end to end, bringing together engineers with backgrounds in backend and frontend software engineering, data engineering, and data science. As SMART evolves, the team’s scope will continue to expand beyond a single product toward broader targeted and personalized experience capabilities across Q2’s ecosystem.

The Role

Q2 is seeking a Junior Software Engineer to join the Targeted Experiences team and contribute to the platform capabilities behind SMART.

In this role, you will work closely with experienced engineers to design, implement, test, and operate cloud-native, data-driven services that power personalization and targeted experiences across Q2’s platform and partner ecosystem. This is a production-focused role where you will gradually take on more responsibility as you gain experience working with real-world systems and data.

We are looking for engineers who are eager to learn, enjoy working across the stack, and care about building reliable software in environments where quality and correctness matter.

A Typical Day

• Design, implement, integrate, and test backend and/or full-stack services with guidance from senior team members.
• Contribute to features and improvements in live production systems as part of a collaborative team.
• Create and automate test cases as part of the development process.
• Assist in building services that integrate with internal Q2 systems, external partners, and third-party platforms.
• Learn and contribute to the operability of the platform, including monitoring, debugging, and incident resolution.
• Support and improve existing services, with occasional on-call participation alongside more experienced engineers.
• Ensure solutions adhere to security, privacy, availability, and compliance requirements with mentorship and review.
• Participate in code reviews, design discussions, and technical forums to grow technical skills and understanding.
• Collaborate with product managers, data engineers, and data scientists to deliver cohesive platform capabilities.

Bring Your Passion. Here’s What We’re Looking For.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Early-career experience in software development (including internships, co-ops, academic projects, or relevant work experience).
• Experience or coursework involving backend development; full-stack exposure is a plus.
• Familiarity with RESTful APIs and single-page applications.
• Exposure to one or more modern programming languages.
• Basic familiarity with cloud platforms or distributed systems concepts (hands-on experience preferred, but not required).
• Strong analytical and problem-solving skills.
• Ability to communicate clearly and work effectively in a team environment.
• Experience working in an Agile or iterative development environment (academic or professional).

RESPONSIBILITIES
• Review and understand use cases, specifications, and requirements for each Statement of Work.
• Design product extensions leveraging the Q2 Wedge Framework and other platform components.
• Implement and unit test back-end components and front-end web pages.
• Create, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based components.
• Support, maintain, and resolve issues in production systems; occasional on-call availability may be required.
• Deploy code to customer environments and accurately track/report project time and status.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical guidance and advocating best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience; up to 2+ years of related experience.
• Proficiency in Python, SQL, JavaScript, and CSS.
• Web development experience and familiarity with front-end frameworks (e.g., Vue, Angular, React).
• Understanding of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and effective written and verbal communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support and ability to work flexible hours for deadlines and off-hours installations.
• Demonstrated ability to apply good design principles while exercising pragmatism to meet deadlines

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking an ambitious and adaptable Software Engineer with experience in collaborative software development. In this role, you will help design, build, implement, and support custom solutions across fast-paced projects that touch every level of the Q2 platform. You will also contribute to building and using AI tools, agents, and MCP servers to streamline engineering workflows and deliver innovative solutions using a mix of open technologies and proprietary frameworks. The ideal candidate is self-motivated, enjoys tinkering, and is comfortable learning quickly in a dynamic environment.

RESPONSIBILITIES

• Design, implement, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based front-end and back-end components.
• Deliver solutions in live production systems individually and collaboratively.
• Support, maintain, and resolve issues for custom features in production systems; occasional on-call availability may be required.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical leadership and advocating best practices.

EXPERIENCE AND KNOWLEDGE

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
• Full-stack .NET development (SQL Server, C#, HTML/CSS, JavaScript).
• Hands-on experience implementing LLM-based systems in production or near-production environments.
• Strong understanding of RAG fundamentals:
• Embedding pipelines
• Vector search integration
• Chunking strategies
• Context window management
• Familiarity with agentic patterns (tool-calling, orchestration, multi-step workflows).
• Understanding of hallucination risks and grounding strategies.
• Exposure to evaluation and regression testing for prompts/agents.
• Familiarity with MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Domain experience in banking is a plus.
• Web development experience.
• Strong analytical, problem-solving, and communication skills.
• Experience in all aspects of the software development life cycle and service-oriented architecture.
• Experience in Agile development environments.
• Ability to work flexible hours and provide occasional on-call/emergency support.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
The Machine Learning Engineer provides hands-on expertise in designing, implementing, and scaling AI solutions, while collaborating with cross-functional teams to advance machine learning capabilities and support business innovation.

• Build and deploy AI agents powered by LLMs, including tool use, retrieval, memory, and orchestration workflows.
• Create robust eval frameworks to benchmark agent performance, safety, reliability, and cost efficiency.
• Integrate LLM agents with external tools, APIs, and MCP-based systems to enable action-taking and context-aware automation.
• Fine-tune and customize foundation models for domain-specific use cases using modern adaptation techniques.
• Monitor and improve production AI systems through experimentation, guardrails, and continuous performance optimization.

RESPONSIBILITIES

• Design, build, and optimize AI agents using LLMs, prompt engineering, retrieval, memory, tool use, and multi-step reasoning to solve real-world workflows and business problems.
• Develop and maintain evaluation pipelines (Evals) to measure agent quality, including accuracy, task completion, hallucination rate, tool-calling correctness, latency, cost, and safety.
• Integrate agents with tools and systems through APIs, MCP, databases, vector stores, and internal platforms so agents can reliably access context, perform actions, and operate in production environments.
• Fine-tune and adapt LLMs using techniques such as supervised fine-tuning, instruction tuning, LoRA/PEFT, and preference optimization to improve domain performance, reliability, and response quality.
• Deploy, monitor, and improve agent systems in production by implementing guardrails, observability, experimentation, feedback loops, and continuous model/prompt updates based on user and eval data.

EXPERIENCE AND KNOWLEDGE

• Bachelor’s degree in related field and 5–8 years relevant experience
• Proven experience in ML model development and deployment
• Strong knowledge of statistics, optimization, probability theory, and experimental methodologies
• Proficiency in programming languages such as Python, R, or Java
• Experience with ML frameworks/libraries (TensorFlow, PyTorch, scikit-learn)
• Familiarity with cloud platforms and scalable computing resources
• Strong analytical, problem-solving, and collaboration skills

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking a Software Engineering Manager to lead a dynamic team of full stack developers and quality engineers to deliver an industry-changing fintech platform.  You will be working at a company whose mission is to build stronger and more diverse communities by strengthening their financial intuitions, while working with Fintechs who want to bring change and innovation to the financial world.  As a Software Engineering Manager, you will manage a team of skilled engineers working with JavaScript (Ember.js, Vue.js, Node.js), Python, and GoLang to deliver a high-quality, secure, and scalable banking platform. Additionally, you will oversee key aspects such as quality, monitoring, and CI/CD pipelines. It requires a highly motivated and focused individual capable of leading and building high performing innovative teams.

A Typical Day:

• Mentor and coach engineers, fostering their growth through regular 1:1s, feedback sessions, and career development planning.
• Collaborate cross-functionally with Product, Design, and other Engineering teams to ensure alignment on priorities and deliverables.
• Review architecture and code, ensuring high standards of quality, scalability, and performance.
• Drive agile ceremonies, including sprint planning, retrospectives, and backlog grooming, to keep the team focused and efficient.
• Monitor system health and metrics, proactively identifying areas for improvement in performance and reliability.
• Champion innovation, encouraging experimentation and continuous improvement in both technology and process.
• Contribute to hiring and onboarding, helping to build a diverse and high-performing team.

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
• 3-5 years of experience as a contributor in a scrum team
• 1-2 years of project management experience and managing deadline
• Bachelor's Degree in related field or equivalent experience
• Agile delivery experience required
• Experience within a large data in near real-time/rapid response environment
• Strong team leadership qualities with proven experience growing and mentoring teams
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• Familiarity with enterprise software deployment architecture and methodologies
• Experience building, growing, motivating and mentoring high-performance teams
• Articulate, thorough, and process-minded
• The ability to identify process, people, and technology opportunities through subjective and objective methods.
• Experience with payment systems

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

As the Director of Fraud Escalations, you will lead a specialized team responsible for investigating and resolving complex, high-impact fraud cases escalated from banking customers. This role requires strategic leadership, strong problem-solving skills, and a deep understanding of fraud detection, investigation, and resolution within the financial services industry. You will work closely with customer support, risk, legal, compliance, and technology teams to ensure a fast, fair, and secure resolution process for affected customers.

RESPONSIBILITIES
• Own multi-year roadmaps, investment cases, and alignment with executive stakeholders
• Define and execute the enterprise incident response strategy aligned with risk posture and business needs
• Set direction and priorities for the team, translating cybersecurity strategy into executable and measurable plans
• Manage operational budgets, vendor relationships, and cross-functional dependencies
• Lead and develop a high-performing incident response team with a culture of accountability and continuous improvement
• Establish operating rhythms, metrics, and reporting structures to ensure program performance and visibility
• Lead major incident response activities, including real-time triage, containment, eradication, and recovery
• Facilitate post-incident reviews and drive corrective actions to improve response capabilities and resilience
• Maintain and update incident response runbooks, playbooks, and escalation paths with clear roles and RESPONSIBILITIES (RACI)
• Coordinate with SOC, threat intelligence, legal, communications, and executive teams during active events
• Build and track key performance indicators (KPIs) and key risk indicators (KRIs) to measure and optimize effectiveness
• Oversee the design and execution of tabletop exercises to ensure response readiness across the organization
• Drive automation and process improvement initiatives to enhance speed, consistency, and scale of incident response
• Serve as the primary escalation point for complex or high-impact incidents
• Engage in executive-level reporting and communicate cybersecurity risks, incidents, and response strategies effectively
EXPERIENCE AND KNOWLEDGE
• Typically requires a Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent relevant work experience
• Typically requires 5-7 years managing and developing employees
• Proven leadership in developing and scaling global incident response and cyber defense programs
• Expertise in managing complex, high-impact cyber incidents and breaches, including ransomware, insider threats, and nation-state actors
• Deep technical knowledge of cybersecurity tools, forensics, malware analysis, and cloud-native incident response
• Strong knowledge of regulatory and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO, SOX, PCI-DSS)
• Executive-level communication and crisis management skills, with the ability to brief C-suite and board members during incidents
• Demonstrated ability to build high-performing teams and foster a collaborative, empowered culture
• Strong analytical, decision-making, and problem-solving skills in time-sensitive situations
• Experience with enterprise security tools including SIEM, SOAR, EDR, and threat intelligence platforms
• Recognized industry certifications preferred: CISSP, CISM, CISA, GCFA, GCIH, GNFA, or similar

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

The Engineering Manager is responsible for functional ownership of a critical US-based fraud and decisioning platform domain and for leading a team of US-based engineers operating within a global delivery model.

In alignment with our AI-First strategy and “All In” commitment, this leader advances intelligent, secure, and scalable fraud detection and prevention capabilities. The role drives platform reliability, measurable performance outcomes, and disciplined engineering execution while fostering a culture of accountability, innovation, and continuous improvement.

JOB DESCRIPTION

Functional Platform Ownership (US)

• Serve as the US-based functional owner for a core fraud and risk platform domain, accountable for technical direction, platform health, and delivery outcomes
• Define and maintain architectural standards, operational KPIs, and reliability targets
• Advance AI-enabled capabilities through intelligent automation, model-driven decisioning, and data observability
• Ensure production stability through strong monitoring, incident response, and root cause management practices
• Partner closely with Product, Risk, Data, and Engineering stakeholders to align roadmap priorities with measurable business impact
• Drive scalability, resilience, and security improvements across the platform

Global Engineering Oversight

• Provide people leadership and day-to-day oversight for US-based engineers
• Operate effectively within a globally distributed engineering structure with shared functional alignment
• Ensure delivery consistency, engineering quality, and adherence to common standards and tooling
• Facilitate cross-region coordination and proactively remove execution barriers

AI-First Leadership & “All In” Culture

• Lead adoption of AI-First engineering practices, embedding automation and data-driven decision making into workflows
• Promote responsible innovation while maintaining production rigor and compliance standards
• Model an “All In” mindset through full ownership of outcomes, transparent communication, and decisive execution
• Mentor engineers through structured coaching, performance management, and career development
• Drive high-quality code reviews, architectural governance, DevOps maturity, and CI/CD optimization
• Lead Agile ceremonies with emphasis on predictability, accountability, and measurable results
• Support hiring and onboarding to strengthen technical depth and delivery capability

EXPERIENCE

• 6+ years of software engineering experience (4+ years with advanced degree acceptable)
• 2+ years of people management experience with demonstrated team development outcomes
• Experience owning or operating a production enterprise platform with defined reliability and performance targets
• Experience integrating AI/ML-driven capabilities into enterprise systems (preferred)
• Strong understanding of distributed systems, observability, secure development practices, and system scalability
• Experience working within a global delivery model
• Proven track record of driving operational improvement and delivery predictability
• Strong leadership presence with a bias toward ownership, accountability, and results

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking an ambitious and adaptable Software Engineer experienced in the ins and outs of development in a team setting.  As part of our Engineering Development group based in Cary, NC, you will be working individually and collaboratively to develop, implement, and support custom solutions through fast-paced, dynamic projects involving components at every level of the Q2 platform to extend its functionality to meet our clients’ unique needs.  Our ideal candidate is someone with a self-motivated tinkering spirit and who is comfortable diving into professional development life while rapidly learning to engineer solutions using a mix of open technologies and our own proprietary framework.

Role Overview:
As a Software Engineer, you will play a crucial role in the adoption and expansion of our Andi product – a fully customizable coaching assistant designed to provide valuable insights and support to our customers in their daily tasks and decision-making processes. You will be working individually and collaboratively to develop, implement, and support custom solutions through fast-paced, dynamic projects involving components at every level of the Q2 platform to extend its functionality to meet our clients’ unique needs.  Our ideal candidate is someone with a self-motivated tinkering spirit and who is comfortable diving into professional development life while rapidly learning to engineer solutions using a mix of open technologies and our own proprietary framework.

Join Our Team:
If you are passionate about technology, finance, and delivering exceptional client experiences through innovative solutions like Andi, we want to hear from you. Take the next step in your career with Q2 and contribute to shaping the future of financial software solutions.

RESPONSIBILITIES:

• Collaborate with our internal teams to understand the client's needs and customize the Andi coaching assistant to provide relevant insights and information
• Design, implement, integrate, and test software solutions of moderate complexity to support the Andi coaching platform
• Work individually and collaboratively to deliver solutions in live production systems
• Support, maintain, and resolve problems for custom features in live production systems, with occasional on-call availability

EXPERIENCE AND KNOWLEDGE:

• Typically requires a Bachelor's degree in a relevant degree or equivalent experience and may require up to 2 years of related experience; or an advanced degree without experience.
• Typically requires no previous professional experience.
• Experience in all aspects of the software development life cycle
• Proficiency in basic programming paradigms and experience in TypeScript or a similar language (JavaScript/C#)
• Web development experience
• Excellent troubleshooting, diagnostic, and analytical skills
• Ability to prioritize tasks, stay organized, and thrive in a fast-paced environment
• Experience engineering software in a service-oriented architecture
• Strong analytical and problem-solving skills
• Effective communication skills
• Good interpersonal skills
• Occasional availability for on-call/emergency support
• Ability to work flexible hours when necessary for deadlines and off-hours installations

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

We are seeking a Senior Director of Product Security & Engineering to lead and scale our product security, PSIRT, and product integrity capabilities across a modern, cloud-native, and AI-enabled technology platform. This leader will work directly with Product and Engineering leadership to embed security while ensuring our products remain resilient against real-world adversaries, abuse, and emerging AI-driven threats.

This role serves as the primary technical bridge between Security, Products and Engineering, owning secure and defense by design scanning and prioritization, vulnerability and product incident response.  The leader in this role will also partner with architecture to secure the use and development of AI and agentic AI solutions. The Senior Director Of Product Security will also act as a deputy to the CISO, providing technical depth during product incidents and serving as a potential succession our CISO.

A Typical Day:

Product Security Leadership & Engineering Partnership

• Define and translate security requirements into practical, scalable engineering or product roadmap guidance amongst our Digital Banking products and services
• Champion Embedded security-by-design into product architecture, secure coding practices, CI/CD pipelines, and cloud-native platforms
• Partner with engineering leadership to drive DevSecOps adoption and measurable security outcomes

Product Security Incident Response & PSIRT

• Own and mature the Product Security Incident Response Team (PSIRT) function
• Lead vulnerability intake, triage, remediation, and coordinated disclosure processes
• Working with infrastructure, evolve emergency patch/config release process
• Drive post-incident learning through root-cause analysis and systemic improvements
• Partner with Legal, Communications, and Customer teams during high-impact security events

Product Integrity, Abuse & Threat Modeling

• Ensure products are resilient against business logic abuse, misuse, fraud, and adversarial behavior
• Lead threat modeling for new products, features, and AI-enabled capabilities
• Collaborate with Fraud, Risk, and Trust teams to address cross-functional threats
• Champion secure architecture reviews at design and pre-launch phases

AI & Agentic AI Security Governance

• Partner with architecture to oversee security standards and defense response program for AI and agentic AI systems
• Ensure secure model development, deployment, and inference pipelines

• Address AI-specific risks including:

• Prompt injection and jailbreaks

• Training data poisoning and leakage
• Model extraction and inversion
• Agent autonomy, identity, and privilege boundaries
• Lead AI red-teaming and adversarial testing efforts
• Align AI security practices with emerging regulatory and risk frameworks

Security Operations & Engineering Enablement

• Provide oversight and technical leadership across:

• Application Security

• SOC and detection engineering
• Red, blue, and purple team programs
• Penetration testing and continuous assurance
• Ensure logging, monitoring, and telemetry are fully integrated into engineering workflows
• Drive automation and scalability across security operations

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in Cyber Security or Computer Science and a minimum of 15 years of related experience; or an advanced degree with 12+ years of experience; or equivalent relevant work experience.

• Typically requires 7+ years managing and developing employees.

• Experience in scaling software engineering, cloud architecture, or infrastructure engineering teams in a high available environment

• Experience in regulated industries (financial services, fintech, payments, or similar) strongly preferred
• Familiarity with regulatory expectations and audits related to security and risk
• Proven ability to lead senior technical teams and cross-functional initiatives
• Strong communication skills across engineers, executives, auditors, regulators, and customers
• Experience influencing outcomes in matrixed organizations
• Certifications such as CISSP, CISM, or cloud security certifications are a plus

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking a skilled Senior Site Reliability Engineer (SRE) with strong experience in Snowflake to support, optimize, and maintain our data platform. The ideal candidate will ensure the reliability, performance, scalability, and operational efficiency of Snowflake-based data systems, while partnering closely with Data Engineering, DevOps, and Security teams.

A Typical Day:

Snowflake Platform Operations

• Manage and administer Snowflake environments (warehouses, databases, schemas, roles).
• Monitor system performance, query efficiency, and warehouse utilization.
• Optimize storage and compute costs through proactive analysis and tuning.
• Maintain and support Snowflake tasks, streams, pipes, and Snowpipe ingestion processes.

Reliability & Monitoring

• Implement monitoring, alerting, and dashboards for Snowflake performance and health.
• Troubleshoot data platform issues, latency problems, and ingestion failures.
• Ensure high availability, reliability, and SLAs for Snowflake workloads.

Automation & DevOps

• Automate Snowflake deployments using Terraform, DBT, or similar tools.
• Build and maintain CI/CD pipelines for data platform changes (Kubernetes, ArgoCD, Docker, Helm).
• Create automation scripts (Python/SQL/Bash) for operational tasks and process improvements.

Data Pipeline Reliability

• Support ETL/ELT pipelines from an infrastructure perspective (Airflow, Kubernetes, ArgoCD).
• Ensure reliable data ingestion from cloud storage and streaming sources (Airflow, Kafka).
• Work closely with Data Engineering to maintain production-grade pipelines.

Cloud Infrastructure & Security

• Work with cloud platforms (AWS) for Snowflake integration.
• Manage IAM roles, access policies, and Snowflake RBAC for secure data access.
• Ensure compliance with data governance, auditing, and security standards.

Incident & Change Management

• Participate in on-call rotations to handle data platform incidents.
• Perform root cause analysis (RCA) and implement long-term corrective actions.
• Maintain documentation, runbooks, and SOPs for Snowflake operations.

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
• 5+ years of experience as an SRE, DevOps Engineer, or Data Platform Engineer.
• Hands-on experience with Snowflake administration, performance tuning, and security.
• Experience with SQL and understanding of database concepts.
• Proficiency in scripting (Python) for automation.
• Knowledge of Kubernetes or containerized environments.
• Experience with IaC tools (Terraform) and CI/CD pipelines.
• Familiarity with Airflow or similar orchestration tools.
• Experience working with AWS or Azure platforms.
• Hands-on experience deploying Helm charts to Kubernetes (preferably using GitOps tools like ArgoCD)
• Strong understanding of logging, monitoring, and alerting tools (Datadog, Splunk, CloudWatch, etc.).

Nice to Have

• Snowflake SnowPro certification (Core or Advanced).
• Experience with DBT for data transformations.
• Experience in cost optimization for large-scale Snowflake workloads.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements