Global Payments (TSYS)

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

*Summary:*

The Salesforce Development Engineer will be a senior technical leader responsible for driving advanced Salesforce solutions' design, development, and implementation. This role will provide technical expertise, architectural guidance, and mentorship to a team of Salesforce developers. You will collaborate with stakeholders, architects, and cross-functional teams to deliver innovative and scalable Salesforce solutions aligning with business objectives. With extensive knowledge of Salesforce development, industry best practices, and emerging trends, this role will be crucial in shaping the technical direction and success of Salesforce initiatives.

This position will report to the Manager of Engineering within the Internal Applications department.

*Responsibilities*

• Collaborates with management, architects, product owners, stakeholders, software developers, and quality analysts to bring projects into Production
• Will assist in creating and maintaining application roadmaps that maintain the integrity and performance of our systems and satisfy the business need for fast value delivery
• Identify and address performance bottlenecks within the Salesforce system, optimizing code, configuration, and integration components for improved system performance and scalability. Conducted performance testing, analyzed system metrics, and implemented optimizations as needed.
• Establish and enforce platform governance policies, ensuring compliance with security standards, data privacy regulations, and best practices.
• Influence and present strategic options to ensure needed outcomes and solutions are designed.
• Create and Maintain Technical documentation
• Lead, coach, and train other developers to create a positive work culture
• Lead the establishment of best practices
• Not an exhaustive list; other duties as assigned

*Requirements*

• 7+ Years of experience in a Software Developer role or similar role
• Able to perform QA Automation (Regression Testing)
• Write script to meets the automation requirements.
• Understanding of design principles, threading, real-time processing, and SQL Server DB queries and performance tuning
• Demonstrated experience in coaching, building developer teams, and ensuring standards are aligned with best practices.
• Excellent written and verbal communication skills
• Excellent organizational skills with attention to detail
• Experience developing in a cloud environment (Azure, GCP, AWS)
• Microservices/restful API
• Database experience (SQL, NoSQL)

*Preferred Experience/Education*

• Salesforce Development Certifications
• Bachelor's degree in Computer Science
• Experience in the payment industry
• Experience with managing a large code base that is a mixture of legacy code and modern technology, Working with remote teams (onshore, nearshore, offshore)
• Continuous Integration (DevOps mindset)
• Knowledge of complex integration with Salesforce.

Benefits
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Provides technical support for Unix Operating Systems (OS) and components to ensure readiness, performance, resources, and security meets the needs of the client. Serves as a technical resource for systems design, installation, configuration and client provisioning. Monitors daily operations, providing maintenance and remediation of system issues.

What Part Will You Play?

• Installs and configures all Unix (such as: Linux, AIX, Solaris 10 for Issuing; HP-UX for Acquiring) server equipment; loads software, customizes and configures systems and software to optimize resource requirements and audits the system to minimize vulnerability to penetration and abuse according to Payment Card Industry (PCI) standards. Installs new or rebuilds existing servers and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with PCI standards and project/operational requirements. Utilizes software products to automate the provisioning of servers, services and end-user devices giving users access to data repositories or authorization to systems, network applications and databases.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Monitors for high availability, system data protection, backup and restore, Unix central authentication (account logins and other services), user account management, disk storage management, hardware and Operating Systems (OS) maintenance, and application maintenance. Writes programs or commands designed to be run by the Unix shell (shell scripting) to provide instructions to cover systemic business as usual system monitoring. Provides more in depth technical support (level two) to internal/external customers for all system issues. Escalates issues requiring advanced/expert knowledge and experience with appropriate systems. Diagnoses, repairs and remediates bottleneck issues and hardware or software failures. Coordinate and communicate with impacted constituencies.
• Maintains Unix infrastructure environment, server equipment, firmware, and installs Operating System patches and upgrades on current and new Unix projects. Maintains performance tuning according to Service Level Agreements (SLA) utilizing configuration management tools and monitoring tools to report and identify performance trends and capacity planning. Deploys change control process for planning and implementing system changes. Maintains data center environmental and monitoring equipment.
• Provides data protection, recovery and business continuity; tests and validates disaster recovery and business continuity methods in Unix environment. Performs routine backup and recovery for data protection and integrity for all Unix servers; monitors Unix infrastructure which consists of complex sets of equipment and system software; provides proactive remediation using availability and performance monitoring software. Develops custom scripts and testing procedures to ensure operational reliability and Disaster Recovery (DR) standards. May assist with platform documentation which includes but is not limited to training, platform support and DR documentation is complete and archived.
• Interacts closely with the respective client service representatives and works with all levels of team members across business units within the company. Provides team members with detailed platform overview training and supporting documentation for operational, configuration, or other procedural purposes. Attends status calls when requested and provides detailed technical support.
• Troubleshoots multiple Unix networking services and application protocols (e.g., Transmission Connect Protocol / Internet Protocol (TCP/IP), Domain Name Service (DNS), Network File System (NFS), Lightweight Director Protocol (LDAP), Secure Shell (SSH), Simple Mail Transport Protocol (SMTP), Simple Network Management Protocol (SNMP), Secure Socket Layer (SSL), and Hyper Text Transport Protocol (HTTP)) to resolve issues with file / information transmission and sharing.
• Evaluates all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies to arrange, coordinate, and manage complex computer systems. Ensures skills are updated by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars. Identifies approaches that leverage our resources and provide economies of scale. Maintains technological acumen with systems administration technology and recommends ways to take advantage of new technology.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Computer or other similar technical concentration; relevant experience and / or training in lieu of education
• Typically Minimum 4 Years Relevant Exp
• Experience with IBM AIX, Redhat Linux and Oracle Solaris 10 systems administration.

Preferred Qualifications

• Master's Degree
• Computer or other similar technical concentration; relevant experience and / or training in lieu of education
• Typically Minimum 6 Years Relevant Exp
• Experience with IBM AIX, Redhat Linux and Oracle Solaris 10 systems administration.
• Redhat Certified Engineer (RHCE); IBM AIX Certified Administrator; Solaris Certified Administrator

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicants MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship. 

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

The Lead, AI Testing & Monitoring is a senior technical and governance role responsible for independently validating and continuously monitoring AI/ML models to ensure they meet enterprise standards for robustness, fairness, transparency, and compliance.

As part of the Enterprise Data & AI Governance Program, this role supports the Responsible Use of AI (RUAI) framework by designing and executing rigorous validation protocols, deploying advanced monitoring capabilities, and leveraging AI governance tools and platforms to track, report, and remediate risks throughout the AI lifecycle.

The Lead will work closely with Data Science, Engineering, Legal, Compliance, Risk, and IT teams to assess AI model performance, conduct bias and fairness audits, implement explainability techniques, and ensure adherence to ethical AI principles and applicable regulatory requirements. This role also serves as a technical authority on model reliability, security, and operational risk, providing actionable recommendations to leadership for continuous improvement.

What Part Will You Play?

• Lead the design, development, and execution of independent AI/ML model validation frameworks across various use cases.
• Conduct bias audits, adversarial testing, and stress testing to evaluate model robustness, fairness, and resilience against vulnerabilities.
• Apply statistical testing, benchmarking methodologies, and explainability (XAI) techniques to ensure models are transparent and interpretable.
• Utilize synthetic data generation and automated testing frameworks to simulate edge cases and rare scenarios for risk assessment.
• Document validation methodologies, findings, and risk-based recommendations for stakeholders, ensuring traceability and audit-readiness.
• Develop and implement enterprise AI monitoring frameworks for deployed models, focusing on real-time performance tracking, bias detection, and compliance verification.
• Apply anomaly detection and AI observability solutions to identify and remediate performance degradation, drift, or ethical risks.
• Oversee incident response for AI failures, coordinating with risk, compliance, and engineering teams to ensure timely mitigation.
• Integrate monitoring insights into governance dashboards and reporting platforms to inform executives and regulatory stakeholders.
• Ensure all testing and monitoring activities align with RUAI principles, industry best practices, and applicable regulations (e.g., EU AI Act, GDPR, CCPA, Colorado AI Act, NIST AI RMF).
• Leverage AI governance platforms and risk assessment tools to centralize validation evidence, compliance records, and ongoing monitoring metrics.
• Partner with Legal, Compliance, and Risk to interpret regulatory requirements and translate them into actionable technical and operational controls.
• Provide expert guidance to data scientists and engineers on bias mitigation, fairness optimization, and explainability best practices.
• Stay informed on emerging trends in AI risk assessment, validation methodologies, monitoring tools, and regulatory developments.
• Lead workshops, training sessions, and cross-functional knowledge sharing to advance organizational maturity in AI testing and monitoring.
• Contribute to enterprise AI governance strategy by identifying technology investments, process enhancements, and automation opportunities.
• Provides guidance and mentoring to analysts, as needed.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Information Systems, or related field.
• 5+ years in independent AI/ML model testing and validation, including robustness, fairness, and compliance verification.
• 3–5+ years in AI monitoring and risk management, including real-time model performance tracking, anomaly detection, and compliance monitoring.
• Proven experience developing and executing rigorous validation frameworks and performing bias, adversarial, and stress testing.
• Strong knowledge of AI governance principles, ethical AI frameworks, and relevant regulations (EU AI Act, GDPR, CCPA, Colorado AI Act, NIST AI RMF).
• Hands-on experience with validation tools, statistical testing frameworks, synthetic data generation, automated testing platforms, and AI observability tools.
• Deep expertise in model validation, fairness audits, and explainability techniques.
• Proficiency in monitoring and logging frameworks for AI/ML systems.
• Strong analytical and problem-solving skills with the ability to identify risks and propose actionable mitigations.
• Excellent written and verbal communication skills to document findings, influence stakeholders, and present to executive leadership.
• Ability to work across diverse teams and translate complex technical concepts into clear operational and compliance guidance.

Preferred Qualifications

• Master's Degree
• Typically, Masters in Business Administration, Computer Science, Information Management, Quantitative Analytics, Data Science, or similar discipline
• Experience establishing AI Governance programs, specifically processes, procedures, and frameworks for AI model testing and validation, AI solution monitoring, and AI risk management.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
• Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.  Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.  Maintains and utilizes application and programming documents in the development of code.  Recommends changes in development, maintenance and system standards.  Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.

What Part Will You Play?

• Demonstrates SME expertise to develop complex code using Java/Spring Boot and modern front-end frameworks.
• Actively participates in all Agile ceremonies, including Daily Stand-ups, Sprint Planning, Backlog Grooming, and Retrospectives.
• Utilizes Jira to track user stories, manage task status, and provide transparency into development velocity and blockers.
• Designs and advises on complex program specification ensuring seamless interaction between the UI and the Snowflake data layer.
• Provides SME analysis and development of complex unit testing to validate data accuracy across multi-level partner hierarchies.
• Participates in architectural discussions and vendor partnership meetings to determine solution approaches for secure credential management.
• Applies in-depth knowledge of Payment Card Industry (PCI) security compliance to all development activities.
• Performs on-the-job training and provides technical mentorship to junior software engineers on the team.

​

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, or a related field.
• Minimum of 8+ years of professional experience in full-stack design and development.
• Strong experience working in an Agile/Scrum environment, with a deep understanding of Sprint cycles and iterative delivery.
• Broad knowledge of Java (Back-end) and JavaScript/TypeScript (Front-end).
• Hands-on experience with Relational Databases (Snowflake preferred) and proficiency in complex SQL.

Preferred Qualifications

• 10+ years of professional experience with a focus on financial reporting or merchant services.
• Experience with Snowflake Data Warehousing and Apigee API Management.
• Advanced proficiency in Jira and Confluence for documentation and project tracking.
• Familiarity with CI/CD pipelines (Jenkins/GitLab CI) within an Agile workflow.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge: Expert knowledge of hierarchical data modeling and the ability to translate complex Jira User Stories into scalable code.
• Job Complexity: Works on unique issues (e.g., "ragged" partner hierarchies) where analysis requires an evaluation of intangibles and high-performance data processing.
• Supervision: Acts independently to determine methods and procedures; may lead cross-functional code reviews and architectural audits.

Technical Stack & Tooling Requirements:

• Operating Systems: Linux (Ubuntu/RHEL, Amazon Linux), Microsoft Windows.
• Database: Advanced SQL proficiency; Snowflake, Oracle, or MS SQL Server.
• Back-end Technologies: Java (Spring Boot), Python, .NET Core.
• Front-end Technologies: HTML5, CSS3, JavaScript (ES6+), React.js, or Angular.
• Web Frameworks: Node.js, Redux.
• Agile & Collaboration Tools: Jira, Confluence, Slack, Microsoft Teams.
• Development Tools: IntelliJ IDEA, VS Code, Git/Bitbucket, Maven/Gradle.
• API Management: Apigee, Postman, Swagger/OpenAPI.

Applicants MUST be authorized to work in the U.S.

Must be a US Citizen, GC holder or on H4EAD....OPT Visa not accepted at this time for this role...
We are UNABLE to sponsor or take over sponsorship of an employment Visa or Student Visa at this time.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Sr. Network Automation Engineer

A Sr. Network Automation Engineer will be responsible  to  bridge traditional network engineering, software designed networking (ACI)  and software development. Their primary mission is to replace manual, error-prone network configuration and management tasks with programmatic, scalable solutions. 

Key Responsibilities

• Automation Development: Design and implement Infrastructure as Code (IaC) frameworks to automate the provisioning, configuration, and patching of network devices.
• CI/CD Integration: Build and maintain Continuous Integration and Continuous Deployment (CI/CD) pipelines specifically for network code to ensure rigorous testing and validation before production deployment.
• Standardization: Define and enforce network standards across multi-vendor environments (e.g., Cisco, Juniper, F5) using automation to prevent "configuration drift".
• Monitoring & Observability: Develop automated telemetry and analytics solutions (using tools like Prometheus or Grafana) to proactively identify and remediate network issues.
• Tool Integration: Connect network automation workflows with other enterprise systems like ServiceNow for ticketing, GitLab for version control, and NetBox as a "Source of Truth".

Technical Skills & Qualifications

• Programming/Scripting: Proficiency in Terraform or Ansible. Experience with automation for Cisco ACI a plus.
• Automation Tools: Hands-on experience with frameworks such as Ansible, Terraform, Harness, Puppet, or Cisco NSO.
• Networking Fundamentals: Deep knowledge of TCP/IP, Cisco ACI, routing protocols (BGP, OSPF), layer 2 switching, and security (Firewalls, VPNs) is essential.
• APIs & Data Formats: Experience working with RESTful APIs and data serialization formats like JSON and YAML.
• Version Control: Mastery of Git for managing code repositories and collaborating with other engineers.
• Team Player and loves working in a team environment and loves to collaborate.
• Experience working in a fast paced dynamic environment.

Education & Certifications

• Degree: A Bachelor’s degree in Computer Science, IT, or a related field is common, though significant hands-on experience can often substitute.
• Certifications: Highly valued credentials include the Cisco Certified DevNet Professional, or standard networking certs like CCNP.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role:

Work Location: In-office work Schedule : Hybrid 3 days in Office in Alpharetta or Atlanta, Georgia

**Applicants MUST be authorized to work in the U.S.

Must be a US Citizen or Green Card holder

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.  Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.  Maintains and utilizes application and programming documents in the development of code.  Recommends changes in development, maintenance and system standards.  Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.

What Part Will You Play?

• Develops basic to moderately complex code using front and / or back end programming languages within multiple platforms as needed in collaboration with business and technology teams for internal and external client software solutions.  Designs, creates, and delivers routine to moderately complex program specifications for code development and support on multiple projects/issues with a wide understanding of the application / database to better align interactions and technologies.
• Analyzes, modifies, and develops moderately complex code/unit testing in order to develop concise application documentation.  Performs testing and validation requirements for moderately complex code changes. Performs corrective measures for moderately complex code deficiencies and escalates alternative proposals.
• Participates in client facing meetings, joint venture discussions, vendor partnership teams to determine solution approaches.
• Provides support to leadership for the design, development and enforcement of business / infrastructure application standards to include associated controls, procedures and monitoring to ensure compliance and accuracy of data. Applies a full understanding of procedures, methodology and application standards to include Payment Card Industry (PCI) security compliance.
• Conducts and provides basic billable hours and resource estimates on initiatives, projects and issues.
• Assists with on-the-job training and provides guidance to other software engineers.

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• Typically minimum of 3 years - Professional Experience In Coding, Designing, Developing And Analyzing Data.  Typically has an advanced knowledge and use of one or more front / back end languages / technologies and a moderate understanding of the other corresponding end language / technology from the following but not limited to; two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases.

Preferred Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• 4+ years professional Experience In Coding, Designing, Developing And Analyzing Data and experience with IBM Rational Tools

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Operating Systems:

• Linux distributions including one or more for the following: Ubuntu, CentOS/RHEL, Amazon Linux
• Microsoft Windows
• z/OS
• Tandem/HP-Nonstop

Database - Design, familiarity with DDL and DML for one or more of the following databases Oracle, MySQL, MS SQL Server, IMS, DB2, Hadoop
Back-end technologies - Java, Python, .NET, Ruby, Mainframe COBOL, Mainframe Assembler
Front-end technologies - HTML, JavaScript, jQuery, CICS
Web Frameworks – Web technologies like Node.js, React.js, Angular, Redux
Development Tools  - Eclipse, Visual Studio, Webpack, Babel, Gulp
Mobile Development – iOS, Android
Machine Learning – Python, R, Matlab, Tensorflow, DMTK

**Applicants MUST be authorized to work in the U.S.

Must be a US Citizen or Green Card holder ....

OPT Visa not accepted at this time for this role...
We are UNABLE to sponsor or take over sponsorship of an employment Visa or Student Visa at this time.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

*OVERVIEW*

We are looking for a detail-oriented and technically strong AI Support Engineer to join our AI Operations team. In this critical role, you will be responsible for monitoring, diagnosing, and resolving production incidents across our AI solutions. You’ll work closely with AI engineering, platform, and governance teams to ensure the stability, reliability, and performance of deployed models and agentic solutions across the enterprise. You will join a dynamic team passionate about learning, applying cutting-edge and cost effective technologies, and innovating to deliver high-quality AI solutions.

*RESPONSIBILITIES*

• Serve as the first line of defense for production AI incidents, ensuring rapid triage, root cause analysis, and resolution.
• Monitor system health and performance of deployed AI applications, agentic and RAG-based solutions, MCPs, and orchestration platforms.
• Track and investigate issues related to latency, failures, model drift, hallucination, prompt misbehavior, or broken integrations, escalating to the AI engineering group where appropriate.
• Collaborate with AI and platform engineers to implement observability, logging, and alerting best practices for all AI services.
• Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.
• Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.
• Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.
• Contribute to postmortems and continuous improvement efforts to harden production systems.

*Must Haves:*

• 4+ years of experience in production support, software engineering, site reliability engineering (SRE), or DevOps—preferably supporting GenAI and/or ML systems.
• Strong understanding of cloud infrastructure (AWS, GCP) and AI observability tools (e.g., Fiddler AI, Arize AI, IBM WatsonX.governance, etc.).
• Experience with LLM and GenAI systems (OpenAI, Azure OpenAI, Bedrock, Vertex AI, or similar).
• Familiarity with modern orchestration and agentic frameworks such as LangChain, LangGraph, Autogen, or CrewAI.
• Proficiency in Python or shell scripting for automation and troubleshooting.
• Strong analytical, communication, and incident management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1+ years of experience in AI/ML engineering, with a focus on Generative AI.
• Proficiency in programming languages such as Python
• Strong understanding of Generative AI models (e.g., GPT, Transformer architectures) and experience in distilling, tuning and training them.
• Familiarity with Retrieval Augmented Generation (RAG) techniques and their implementation.
• Experience with agentic AI concepts and developing autonomous AI workflows.
• Hands-on experience with GCP Vertex AI, AWS Bedrock + Sagemaker, and Snowflake Cortex  platforms and their AI/ML capabilities.
• Experience building production-grade AI/ML systems at scale.
• Knowledge of MLOps practices, including model deployment and lifecycle management.
• Excellent problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Availability for on-call rotation and support.

*Bonus Attributes:*

• Familiarity with Prompt Engineering, RLHF, and model evaluation techniques.
• Understanding of AI governance, safety, and responsible principles.
• Understanding of reinforcement learning and its application in agentic AI.
• Familiarity with big data technologies (Apache Spark, Kafka)
• Experience with CI/CD tools and automation for AI/ML workflows.
• Experience with real-time data processing and streaming analytics.

*Abilities:*

• Ability to work proactively with a high level of initiative and accuracy.
• Ability to manage multiple assignments effectively and meet established deadlines.
• Strong interpersonal skills to interact professionally with staff and stakeholders.
• Excellent organizational skills and attention to detail.
• Critical thinking ability ranging from moderately to highly complex tasks.
• Flexibility in adapting to changing business needs and priorities.
• Ability to work creatively and independently with minimal supervision.
• Ability to utilize experience and judgment in accomplishing goals.
• Experience in navigating organizational structures and collaborating across teams.

*Travel Required:* <2%

*Position Type and Expected Hours of Work:*  Full Time

*Disclaimer:*

The above statement is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This position is not eligible for sponsorship, including OPT. Candidates must be a US Citizen or Green Card Holder

*Job Summary:*

The Senior Cisco ACI Engineer is a subject matter expert responsible for designing, implementing, and optimizing Cisco Application Centric Infrastructure (ACI) solutions. This role includes mentoring and training team members, driving automation initiatives, and ensuring best practices for scalable and secure network operations.

*Key Responsibilities:*

*Architecture & Deployment:*

• Key member in deployment of new Cisco ACI fabrics including spine-leaf topology and APIC controllers.
• Continued support in day to day operations once ACI is deployed.

*Configuration & Policy Management:*

• Define and implement ACI policies, tenants, VRFs, bridge domains, and contracts to meet business objectives.

*Leadership & Training:*

• Provide technical guidance, mentorship, and hands-on training to junior engineers and operations staff.
• Develop internal knowledge-sharing sessions and documentation for ACI best practices.

*Integration & Optimization:*

• Integrate ACI with virtualization platforms (VMware, Hyper-V) and cloud environments.

*Monitoring & Troubleshooting:*

• Utilize Nexus Dashboard, Catalyst Center, and other tools to monitor ACI health and resolve complex issues.
• Participate in an on-call rotation

*Collaboration:*

• Partner with network architects, security teams, and application owners to ensure secure and scalable deployments.

*Required Skills & Qualifications:*

• Strong understanding of the TCP/IP stack and relation to network technologies
• Ability to administer a mixture of platforms and technologies including routers, switches, firewalls, and load balancers.
• Expert-level knowledge of Cisco ACI architecture, APIC controllers, and Nexus 9000 series switches.
• Experience in building ACI environments from design to implementation.
• Sr. level troubleshooting skills in ACI and traditional data center route/switch
• Strong understanding of network protocols (BGP, OSPF, VXLAN, MPLS).
• Proven experience in mentoring and training technical teams.
• Familiarity with ACI integrations (VMware vCenter, ServiceNow, cloud platforms).
• Excellent leadership, communication, and problem-solving skills.
• Loves to work in a collaborative team environment.
• Tier-4 Off-hour support may be required for maintenance windows and/or troubleshooting
• Understanding of PCI security standards and practices
• In-depth understanding of network documentation, physical and logical diagrams, and being able to provide detailed diagrams of solutions for engineers to follow and build from.
• Evaluating new technologies and creating/performing proof of concepts
• On-call Support for Network Operations
• CCIE level experience and knowledge

*Preferred Qualifications:*

• Cisco certifications such as CCNP Data Center or CCIE Data Center.
• Experience with Nexus Dashboard, Catalyst Center, and ACI Multi-Site Orchestrator.
• Knowledge of DevOps practices and CI/CD pipelines for network automation.
• Proficiency in automation tools (Ansible, Python scripting).
• Experience with CI/CD pipelines with ACI
• Experience in firewalls and load balancers
• Experience in Infrastructure as Code

*Education & Experience:*

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in network engineering with at least 5 years focused on Cisco ACI.
• Demonstrated ability to lead projects and train team members effectively.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

The Analyst, Data Security and Privacy role is an exciting opportunity to bring about data driven transformation and drive execution of enterprise-wide governance and management of data assets.
As a member of the Enterprise Data & AI Governance (EDAiG) program, the Analyst, Data Security and Privacy role is responsible for executing data asset management standards and driving adoption of the data asset management framework, with an emphasis on working with enterprise, data, and business stakeholders to identify and highlight where sensitive data exists within the organization. The Analyst will leverage tools and collaborate with Information Security to provide visibility into on-premises and cloud-hosted data stores, classify data, and validate security controls in-place to secure data at-rest. The Analyst will also collaborate with Privacy to confirm where personal data is stored/processed, determine data subject categorization, capture business purpose/need associated with processing activities, and implement data minimization practices (i.e., retention and destruction).
The Analyst will also lead the implementation of the enterprise Issue Management Standard on behalf of the EDAiG program for identified data risk and issues. The Analyst will coordinate with business, data, and risk stakeholders to execute issue management processes, including identification, intake, analysis, prioritization, remediation/acceptance, and closure of identified gaps. The Analyst is a visible role across the enterprise, engaging with business, technology, and corporate functions to define and document data requirements, collect artifacts and streamline practices, research and curate documentation, and implement process improvements.

What Part Will You Play?

• Assist the EDAiG program in working with Information Security, Privacy, Data Owners/Stewards/Custodians, Risk, Compliance, IT, Legal, Internal Audit, and business stakeholders to ensure data security and privacy requirements are implemented and enforced consistently for structured and unstructured data throughout GPN’s on-premise and cloud environments.
• Employ data discovery tools (specifically Informatica Enterprise Data Catalog, Data Quality, and Axon) to identify sensitive data, ensure implementation of GPN’s Data Classification Standard, validate protection of sensitive data at-rest, and capture sensitive data locations and business usage.
• Engage with Privacy, Data Stewards/Custodians, and business stakeholders to validate where personal data is stored/processed, capture business purpose/need, maintain sensitive data inventories, and ensure data use assessments in OneTrust accurately reflect current business processing activities and applicable data subjects.
• Engage with Data Stewards, IT, Information Security, and Enterprise Architecture stakeholders to ensure organizational inventories accurately capture data asset deployment information, hosting locations, and SaaS/PaaS/IaaS usage.
• Assist the EDAiG program in working with Information Security, Privacy, Data Owners/Stewards/Custodians, Risk, Compliance, IT, Legal, Internal Audit, and business stakeholders to inventory, prioritize, manage, remediate, and monitor data risks and issues.
• Serve as the EDAiG program’s primary representative for intake, classification, and rating of data risks and issues identified via assessments, EDAiG technology (e.g., sensitive data discovery scans), the enterprise Self-Identified Risk Process, and other risk management activities.
• Support the initial review and vetting of newly discovered data quality issues (e.g., identified via data quality rules, checks, and assessments), including working with Business Unit Data Stewards, EDAiG team members, and associated business stakeholders to determine the appropriate prioritization, rating, and system for entry/tracking (e.g., Jira, Rally, Archer, etc.).
• Manage the documentation of identified data risk and issues within RSA Archer as the Issue Author, including entering initial/known issue date, assigning issue/remediation/acceptance ownership, and populating other necessary metadata (i.e., source, description, risk, business unit, related assets and processes, etc.) in the Issue record and associated Remediation or Acceptance records.
• Provide oversight of data risk and issues within RSA Archer by obtaining/reviewing initial treatment plans, monitoring remediation status and requesting updates, monitoring risk acceptances approaching expiration and initiating the extension process, and approving risk acceptances and extensions.
• Work with Issue Owners, Remediation Plan Owners, Remediation SMEs, and EDAiG team members to approve the closure of risk acceptances, confirming issue remediation, and approving issue closure.
• Work with BU team and EDAiG leadership to define and provide key metrics for reporting, escalation, and communication of data risk and issue status, remediation timelines, and aging/overdue remediation/acceptance plans, milestones, and due dates.
• Work collaboratively as part of the EDAiG team to improve data documentation and drive continuous improvement of the data governance process, with a specific focus and emphasis on data risk and issue management.
• Participate in risk and issue management forums, working groups, and intake review cadences to ensure appropriate implementation of and adherence to the enterprise Issue Management Standard.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Management Information Systems, or equivalent combination of education and applicable job experience
• 2+ years of experience supporting and executing enterprise risk management, data governance, privacy, and/or information security processes and procedures.
• 2+ years of experience working in a complex technology-driven business and cross-functional environment supporting and executing issue management processes and procedures.
• Experience working with Governance, Risk, and compliance (GRC) tools, in particular RSA Archer, and Agile methodology/operations tools, such as Jira and Rally.
• Experience moving technical or business driven projects from inception to delivery, including tracking of action plans, milestones, deliverables and completion dates.
• Experience creating, maintaining, and tracking metrics, KPIs, and KRIs, including dashboarding with data visualization tools.
• Strong team-oriented interpersonal skills, with the ability to interface effectively with a broad range of stakeholders (i.e., internal/external business, technology, risk, and data governance teams).
• Analytical and problem-solving skills to examine identified risks and issues and relate them to appropriate enterprise policies, standards, and requirements.
• Excellent presentation, persuasion, written, and interpersonal skills, including procedure and technical materials and presentations.
• Ability to understand and synthesize technical details and processes in order to produce clear summaries for communication and reporting across multiple stakeholder and leadership groups.
• Ability to contribute and collaborate as a team member while working proactively and independently.
• Ability to act as an ambassador for the organization’s data and risk culture.

Preferred Qualifications

• 2+ years of experience in a financial institution setting and/or within the payment industry.
• Experience with data management/data governance practices and approaches, including a keen understanding of the role of data governance in successful implementation of data strategy.
• Experience with complex data management engagements and use of data governance tools, specifically Informatica Axon, Enterprise Data Catalog, and Data Quality.
• Knowledge of Information Security principles, as well as data privacy and protection regulatory requirements.
• Knowledge of information and data risk concepts, including data privacy/security safeguarding methods, and ability to relate business needs to data protection controls.
• Experience with data governance, data quality, and data discovery tools (e.g., Informatica).

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This position is not eligible for sponsorship, including OPT. Candidates must be a US Citizen or Green Card Holder

Summary

We are seeking candidates who will embrace our Cyber Security strategy in the design, implementation, and operations of Cloud Security with a focus on Azure. As an Azure Security Engineer, you should be hands-on in all aspects of Azure security including implementing security controls and threat protection, managing identity and access management, implementing security policies, and utilizing Azure technologies.

You will serve as part of a larger team within our organization dedicated to providing a flexible and reliable cloud platform, maximizing its benefits while minimizing risks. In this role, you will collaborate closely with product owners and cloud architects to contribute to the development of a secure and robust enterprise-grade cloud platform.

We believe in creating a more secure future for our customers through cyber security. Our consultants leverage technologies from trusted partners to help clients manage access to sensitive organizational applications and data. Additionally, we focus on integrating cutting-edge technologies in the cyber security space. Our team is committed to enhancing the security programs of our clients to mitigate risk, reduce intrusion, and secure information. If you're passionate about a career in cyber security, this opportunity might be right for you.

What will your day look like?

Your responsibilities will include implementing security services in cloud-based programs based on pre-defined architectures, managing the security posture, identifying and remediating vulnerabilities, performing threat modelling, implementing threat protection, and responding to security incident escalations.

Your day to day tasks will be:

• Implement, maintain and improve the security posture of the Azure platform, identifying, and remediating vulnerabilities by using a variety of security tools.
• Implement and configure security controls and policies, manage access to data, and monitor threats to ensure that data, apps, containers, infrastructure, and networks are protected.
• Configure access within a cloud solution environment using the defense-in-depth principle
• Configure network security including in a hybrid context with traditional network centric controls
• Implement and use cloud native tools like Log Analytics, Azure Monitor, Azure Security Center and Azure Sentinel

Qualifications

Technical Skills

• Experience in Network Security, Cyber Defense, Vulnerability Management, Security Architecture, and Cloud Environment
• Good understanding of security concepts (Zero Trust Network, CASB, Cloud computing, SIEM solutions, PKI, DevSecOps, IAM and PAM, …).
• Experience with Azure security components, other Cloud Platforms like AWS and Google Cloud is nice-to-have
• Technical skills with Linux and Windows operating systems and scripting languages like Powershell, Python, .Net, ...
• Knowledge of Linux/Unix & Windows OS.
• Good knowledge of HTTP, HTTPS, SSL, and authentication technologies.
• Be a “geek” in one specific technical domain – can be outside of the ones mentioned here above.
• Agile, Scrum, DevSecOps knowledges is an asset

Desired/Preferred Certifications

• Certifications: Azure Security Engineer, CompTIA Security+, or SANS certification are preferred. Also industry certifications are considered as beneficial e.g., CISSP, CSSP, CCSK, GIAC, CEH

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

The Analyst, Data Security and Privacy role is an exciting opportunity to bring about data driven transformation and drive execution of enterprise-wide governance and management of data assets.
As a member of the Enterprise Data & AI Governance (EDAiG) program, the Analyst, Data Security and Privacy role is responsible for executing data asset management standards and driving adoption of the data asset management framework, with an emphasis on working with enterprise, data, and business stakeholders to identify and highlight where sensitive data exists within the organization. The Analyst will leverage tools and collaborate with Information Security to provide visibility into on-premises and cloud-hosted data stores, classify data, and validate security controls in-place to secure data at-rest. The Analyst will also collaborate with Privacy to confirm where personal data is stored/processed, determine data subject categorization, capture business purpose/need associated with processing activities, and implement data minimization practices (i.e., retention and destruction).
The Analyst will also lead the implementation of the enterprise Issue Management Standard on behalf of the EDAiG program for identified data risk and issues. The Analyst will coordinate with business, data, and risk stakeholders to execute issue management processes, including identification, intake, analysis, prioritization, remediation/acceptance, and closure of identified gaps. The Analyst is a visible role across the enterprise, engaging with business, technology, and corporate functions to define and document data requirements, collect artifacts and streamline practices, research and curate documentation, and implement process improvements.

What Part Will You Play?

• Assist the EDAiG program in working with Information Security, Privacy, Data Owners/Stewards/Custodians, Risk, Compliance, IT, Legal, Internal Audit, and business stakeholders to ensure data security and privacy requirements are implemented and enforced consistently for structured and unstructured data throughout GPN’s on-premise and cloud environments.
• Employ data discovery tools (specifically Informatica Enterprise Data Catalog, Data Quality, and Axon) to identify sensitive data, ensure implementation of GPN’s Data Classification Standard, validate protection of sensitive data at-rest, and capture sensitive data locations and business usage.
• Engage with Privacy, Data Stewards/Custodians, and business stakeholders to validate where personal data is stored/processed, capture business purpose/need, maintain sensitive data inventories, and ensure data use assessments in OneTrust accurately reflect current business processing activities and applicable data subjects.
• Engage with Data Stewards, IT, Information Security, and Enterprise Architecture stakeholders to ensure organizational inventories accurately capture data asset deployment information, hosting locations, and SaaS/PaaS/IaaS usage.
• Assist the EDAiG program in working with Information Security, Privacy, Data Owners/Stewards/Custodians, Risk, Compliance, IT, Legal, Internal Audit, and business stakeholders to inventory, prioritize, manage, remediate, and monitor data risks and issues.
• Serve as the EDAiG program’s primary representative for intake, classification, and rating of data risks and issues identified via assessments, EDAiG technology (e.g., sensitive data discovery scans), the enterprise Self-Identified Risk Process, and other risk management activities.
• Support the initial review and vetting of newly discovered data quality issues (e.g., identified via data quality rules, checks, and assessments), including working with Business Unit Data Stewards, EDAiG team members, and associated business stakeholders to determine the appropriate prioritization, rating, and system for entry/tracking (e.g., Jira, Rally, Archer, etc.).
• Manage the documentation of identified data risk and issues within RSA Archer as the Issue Author, including entering initial/known issue date, assigning issue/remediation/acceptance ownership, and populating other necessary metadata (i.e., source, description, risk, business unit, related assets and processes, etc.) in the Issue record and associated Remediation or Acceptance records.
• Provide oversight of data risk and issues within RSA Archer by obtaining/reviewing initial treatment plans, monitoring remediation status and requesting updates, monitoring risk acceptances approaching expiration and initiating the extension process, and approving risk acceptances and extensions.
• Work with Issue Owners, Remediation Plan Owners, Remediation SMEs, and EDAiG team members to approve the closure of risk acceptances, confirming issue remediation, and approving issue closure.
• Work with BU team and EDAiG leadership to define and provide key metrics for reporting, escalation, and communication of data risk and issue status, remediation timelines, and aging/overdue remediation/acceptance plans, milestones, and due dates.
• Work collaboratively as part of the EDAiG team to improve data documentation and drive continuous improvement of the data governance process, with a specific focus and emphasis on data risk and issue management.
• Participate in risk and issue management forums, working groups, and intake review cadences to ensure appropriate implementation of and adherence to the enterprise Issue Management Standard.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Management Information Systems, or equivalent combination of education and applicable job experience
• 2+ years of experience supporting and executing enterprise risk management, data governance, privacy, and/or information security processes and procedures.
• 2+ years of experience working in a complex technology-driven business and cross-functional environment supporting and executing issue management processes and procedures.
• Experience working with Governance, Risk, and compliance (GRC) tools, in particular RSA Archer, and Agile methodology/operations tools, such as Jira and Rally.
• Experience moving technical or business driven projects from inception to delivery, including tracking of action plans, milestones, deliverables and completion dates.
• Experience creating, maintaining, and tracking metrics, KPIs, and KRIs, including dashboarding with data visualization tools.
• Strong team-oriented interpersonal skills, with the ability to interface effectively with a broad range of stakeholders (i.e., internal/external business, technology, risk, and data governance teams).
• Analytical and problem-solving skills to examine identified risks and issues and relate them to appropriate enterprise policies, standards, and requirements.
• Excellent presentation, persuasion, written, and interpersonal skills, including procedure and technical materials and presentations.
• Ability to understand and synthesize technical details and processes in order to produce clear summaries for communication and reporting across multiple stakeholder and leadership groups.
• Ability to contribute and collaborate as a team member while working proactively and independently.
• Ability to act as an ambassador for the organization’s data and risk culture.

Preferred Qualifications

• 2+ years of experience in a financial institution setting and/or within the payment industry.
• Experience with data management/data governance practices and approaches, including a keen understanding of the role of data governance in successful implementation of data strategy.
• Experience with complex data management engagements and use of data governance tools, specifically Informatica Axon, Enterprise Data Catalog, and Data Quality.
• Knowledge of Information Security principles, as well as data privacy and protection regulatory requirements.
• Knowledge of information and data risk concepts, including data privacy/security safeguarding methods, and ability to relate business needs to data protection controls.
• Experience with data governance, data quality, and data discovery tools (e.g., Informatica).

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role:

Work Location: In-office work Schedule : Hybrid 3 days in Office in Alpharetta or Atlanta, Georgia

**Applicants MUST be authorized to work in the U.S.

Must be a US Citizen or Green Card holder

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.  Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.  Maintains and utilizes application and programming documents in the development of code.  Recommends changes in development, maintenance and system standards.  Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.

What Part Will You Play?

• Develops basic to moderately complex code using front and / or back end programming languages within multiple platforms as needed in collaboration with business and technology teams for internal and external client software solutions.  Designs, creates, and delivers routine to moderately complex program specifications for code development and support on multiple projects/issues with a wide understanding of the application / database to better align interactions and technologies.
• Analyzes, modifies, and develops moderately complex code/unit testing in order to develop concise application documentation.  Performs testing and validation requirements for moderately complex code changes. Performs corrective measures for moderately complex code deficiencies and escalates alternative proposals.
• Participates in client facing meetings, joint venture discussions, vendor partnership teams to determine solution approaches.
• Provides support to leadership for the design, development and enforcement of business / infrastructure application standards to include associated controls, procedures and monitoring to ensure compliance and accuracy of data. Applies a full understanding of procedures, methodology and application standards to include Payment Card Industry (PCI) security compliance.
• Conducts and provides basic billable hours and resource estimates on initiatives, projects and issues.
• Assists with on-the-job training and provides guidance to other software engineers.

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• Typically minimum of 3 years - Professional Experience In Coding, Designing, Developing And Analyzing Data.  Typically has an advanced knowledge and use of one or more front / back end languages / technologies and a moderate understanding of the other corresponding end language / technology from the following but not limited to; two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases.

Preferred Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• 4+ years professional Experience In Coding, Designing, Developing And Analyzing Data and experience with IBM Rational Tools

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Operating Systems:

• Linux distributions including one or more for the following: Ubuntu, CentOS/RHEL, Amazon Linux
• Microsoft Windows
• z/OS
• Tandem/HP-Nonstop

Database - Design, familiarity with DDL and DML for one or more of the following databases Oracle, MySQL, MS SQL Server, IMS, DB2, Hadoop
Back-end technologies - Java, Python, .NET, Ruby, Mainframe COBOL, Mainframe Assembler
Front-end technologies - HTML, JavaScript, jQuery, CICS
Web Frameworks – Web technologies like Node.js, React.js, Angular, Redux
Development Tools  - Eclipse, Visual Studio, Webpack, Babel, Gulp
Mobile Development – iOS, Android
Machine Learning – Python, R, Matlab, Tensorflow, DMTK

**Applicants MUST be authorized to work in the U.S.

Must be a US Citizen or Green Card holder ....

OPT Visa not accepted at this time for this role...
We are UNABLE to sponsor or take over sponsorship of an employment Visa or Student Visa at this time.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

*OVERVIEW*

We are looking for a detail-oriented and technically strong AI Support Engineer to join our AI Operations team. In this critical role, you will be responsible for monitoring, diagnosing, and resolving production incidents across our AI solutions. You’ll work closely with AI engineering, platform, and governance teams to ensure the stability, reliability, and performance of deployed models and agentic solutions across the enterprise. You will join a dynamic team passionate about learning, applying cutting-edge and cost effective technologies, and innovating to deliver high-quality AI solutions.

*RESPONSIBILITIES*

• Serve as the first line of defense for production AI incidents, ensuring rapid triage, root cause analysis, and resolution.
• Monitor system health and performance of deployed AI applications, agentic and RAG-based solutions, MCPs, and orchestration platforms.
• Track and investigate issues related to latency, failures, model drift, hallucination, prompt misbehavior, or broken integrations, escalating to the AI engineering group where appropriate.
• Collaborate with AI and platform engineers to implement observability, logging, and alerting best practices for all AI services.
• Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.
• Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.
• Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.
• Contribute to postmortems and continuous improvement efforts to harden production systems.

*Must Haves:*

• 4+ years of experience in production support, software engineering, site reliability engineering (SRE), or DevOps—preferably supporting GenAI and/or ML systems.
• Strong understanding of cloud infrastructure (AWS, GCP) and AI observability tools (e.g., Fiddler AI, Arize AI, IBM WatsonX.governance, etc.).
• Experience with LLM and GenAI systems (OpenAI, Azure OpenAI, Bedrock, Vertex AI, or similar).
• Familiarity with modern orchestration and agentic frameworks such as LangChain, LangGraph, Autogen, or CrewAI.
• Proficiency in Python or shell scripting for automation and troubleshooting.
• Strong analytical, communication, and incident management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1+ years of experience in AI/ML engineering, with a focus on Generative AI.
• Proficiency in programming languages such as Python
• Strong understanding of Generative AI models (e.g., GPT, Transformer architectures) and experience in distilling, tuning and training them.
• Familiarity with Retrieval Augmented Generation (RAG) techniques and their implementation.
• Experience with agentic AI concepts and developing autonomous AI workflows.
• Hands-on experience with GCP Vertex AI, AWS Bedrock + Sagemaker, and Snowflake Cortex  platforms and their AI/ML capabilities.
• Experience building production-grade AI/ML systems at scale.
• Knowledge of MLOps practices, including model deployment and lifecycle management.
• Excellent problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Availability for on-call rotation and support.

*Bonus Attributes:*

• Familiarity with Prompt Engineering, RLHF, and model evaluation techniques.
• Understanding of AI governance, safety, and responsible principles.
• Understanding of reinforcement learning and its application in agentic AI.
• Familiarity with big data technologies (Apache Spark, Kafka)
• Experience with CI/CD tools and automation for AI/ML workflows.
• Experience with real-time data processing and streaming analytics.

*Abilities:*

• Ability to work proactively with a high level of initiative and accuracy.
• Ability to manage multiple assignments effectively and meet established deadlines.
• Strong interpersonal skills to interact professionally with staff and stakeholders.
• Excellent organizational skills and attention to detail.
• Critical thinking ability ranging from moderately to highly complex tasks.
• Flexibility in adapting to changing business needs and priorities.
• Ability to work creatively and independently with minimal supervision.
• Ability to utilize experience and judgment in accomplishing goals.
• Experience in navigating organizational structures and collaborating across teams.

*Travel Required:* <2%

*Position Type and Expected Hours of Work:*  Full Time

*Disclaimer:*

The above statement is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. Please note, we are not accepting candidates on H1B or OPT status

*OVERVIEW*

We are looking for an experienced DevOps Engineer to support our AI and ML initiatives, including GenAI platform development, deployment automation, and infrastructure optimization. You will play a critical role in building and maintaining scalable, secure, and observable systems that power scalable RAG solutions, model training platforms, and agentic AI workflows across the enterprise.

*RESPONSIBILITIES*

• Design and implement CI/CD pipelines for AI and ML model training, evaluation, and RAG system deployment (including LLMs, vectorDB, embedding and reranking models, governance and observability systems, and guardrails).
• Provision and manage AI infrastructure across cloud hyperscalers (AWS/GCP), using infrastructure-as-code tools -strong preference for Terraform-.
• Maintain containerized environments (Docker, Kubernetes) optimized for GPU workloads and distributed compute.
• Support vector database, feature store, and embedding store deployments (e.g., pgVector, Pinecone, Redis, Featureform. MongoDB Atlas, etc).
• Monitor and optimize performance, availability, and cost of AI workloads, using observability tools (e.g., Prometheus, Grafana, Datadog, or managed cloud offerings).
• Collaborate with data scientists, AI/ML engineers, and other members of the platform team to ensure smooth transitions from experimentation to production.
• Implement security best practices including secrets management, model access control, data encryption, and audit logging for AI pipelines.
• Help support the deployment and orchestration of agentic AI systems (LangChain, LangGraph, CrewAI, Copilot Studio, AgentSpace, etc.).

*Must Haves:*

• 6+ years of DevOps or infrastructure engineering experience. Preferably with 2+ years in AI/ML environments.
• Hands-on experience with cloud-native services (AWS Bedrock/SageMaker, GCP Vertex AI, or Azure ML) and GPU infrastructure management.
• Strong skills in CI/CD tools (GitHub Actions, ArgoCD, Jenkins) and configuration management (Ansible, Helm, etc.).
• Proficient in scripting languages like Python, Bash, -Go or similar is a nice plus-.
• Experience with monitoring, logging, and alerting systems for AI/ML workloads.
• Deep understanding of Kubernetes and container lifecycle management.

*Bonus Attributes:*

• Exposure to MLOps tooling such as MLflow, Kubeflow, SageMaker Pipelines, or Vertex Pipelines.
• Familiarity with prompt engineering, model fine-tuning, and inference serving.
• Experience with secure AI deployment and compliance frameworks
• Knowledge of model versioning, drift detection, and scalable rollback strategies.

*Abilities:*

• Ability to work with a high level of initiative, accuracy, and attention to detail.
• Ability to prioritize multiple assignments effectively.  Ability to meet established deadlines.
• Ability to successfully, efficiently, and professionally interact with staff and customers.
• Excellent organization skills.
• Critical thinking ability ranging from moderately to highly complex.
• Flexibility in meeting the business needs of the customer and the company.
• Ability to work creatively and independently with latitude and minimal supervision.
• Ability to utilize experience and judgment in accomplishing assigned goals.
• Experience in navigating organizational structure.

*Position Type and Expected Hours of Work:*  Full Time

*Disclaimer:*

The above statement is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Sr. Network Automation Engineer

A Sr. Network Automation Engineer will be responsible  to  bridge traditional network engineering, software designed networking (ACI)  and software development. Their primary mission is to replace manual, error-prone network configuration and management tasks with programmatic, scalable solutions. 

Key Responsibilities

• Automation Development: Design and implement Infrastructure as Code (IaC) frameworks to automate the provisioning, configuration, and patching of network devices.
• CI/CD Integration: Build and maintain Continuous Integration and Continuous Deployment (CI/CD) pipelines specifically for network code to ensure rigorous testing and validation before production deployment.
• Standardization: Define and enforce network standards across multi-vendor environments (e.g., Cisco, Juniper, F5) using automation to prevent "configuration drift".
• Monitoring & Observability: Develop automated telemetry and analytics solutions (using tools like Prometheus or Grafana) to proactively identify and remediate network issues.
• Tool Integration: Connect network automation workflows with other enterprise systems like ServiceNow for ticketing, GitLab for version control, and NetBox as a "Source of Truth".

Technical Skills & Qualifications

• Programming/Scripting: Proficiency in Terraform or Ansible. Experience with automation for Cisco ACI a plus.
• Automation Tools: Hands-on experience with frameworks such as Ansible, Terraform, Harness, Puppet, or Cisco NSO.
• Networking Fundamentals: Deep knowledge of TCP/IP, Cisco ACI, routing protocols (BGP, OSPF), layer 2 switching, and security (Firewalls, VPNs) is essential.
• APIs & Data Formats: Experience working with RESTful APIs and data serialization formats like JSON and YAML.
• Version Control: Mastery of Git for managing code repositories and collaborating with other engineers.
• Team Player and loves working in a team environment and loves to collaborate.
• Experience working in a fast paced dynamic environment.

Education & Certifications

• Degree: A Bachelor’s degree in Computer Science, IT, or a related field is common, though significant hands-on experience can often substitute.
• Certifications: Highly valued credentials include the Cisco Certified DevNet Professional, or standard networking certs like CCNP.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.  Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.  Maintains and utilizes application and programming documents in the development of code.  Recommends changes in development, maintenance and system standards.  Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.

What Part Will You Play?

• Demonstrates SME expertise to develop complex code using Java/Spring Boot and modern front-end frameworks.
• Actively participates in all Agile ceremonies, including Daily Stand-ups, Sprint Planning, Backlog Grooming, and Retrospectives.
• Utilizes Jira to track user stories, manage task status, and provide transparency into development velocity and blockers.
• Designs and advises on complex program specification ensuring seamless interaction between the UI and the Snowflake data layer.
• Provides SME analysis and development of complex unit testing to validate data accuracy across multi-level partner hierarchies.
• Participates in architectural discussions and vendor partnership meetings to determine solution approaches for secure credential management.
• Applies in-depth knowledge of Payment Card Industry (PCI) security compliance to all development activities.
• Performs on-the-job training and provides technical mentorship to junior software engineers on the team.

​

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, or a related field.
• Minimum of 8+ years of professional experience in full-stack design and development.
• Strong experience working in an Agile/Scrum environment, with a deep understanding of Sprint cycles and iterative delivery.
• Broad knowledge of Java (Back-end) and JavaScript/TypeScript (Front-end).
• Hands-on experience with Relational Databases (Snowflake preferred) and proficiency in complex SQL.

Preferred Qualifications

• 10+ years of professional experience with a focus on financial reporting or merchant services.
• Experience with Snowflake Data Warehousing and Apigee API Management.
• Advanced proficiency in Jira and Confluence for documentation and project tracking.
• Familiarity with CI/CD pipelines (Jenkins/GitLab CI) within an Agile workflow.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge: Expert knowledge of hierarchical data modeling and the ability to translate complex Jira User Stories into scalable code.
• Job Complexity: Works on unique issues (e.g., "ragged" partner hierarchies) where analysis requires an evaluation of intangibles and high-performance data processing.
• Supervision: Acts independently to determine methods and procedures; may lead cross-functional code reviews and architectural audits.

Technical Stack & Tooling Requirements:

• Operating Systems: Linux (Ubuntu/RHEL, Amazon Linux), Microsoft Windows.
• Database: Advanced SQL proficiency; Snowflake, Oracle, or MS SQL Server.
• Back-end Technologies: Java (Spring Boot), Python, .NET Core.
• Front-end Technologies: HTML5, CSS3, JavaScript (ES6+), React.js, or Angular.
• Web Frameworks: Node.js, Redux.
• Agile & Collaboration Tools: Jira, Confluence, Slack, Microsoft Teams.
• Development Tools: IntelliJ IDEA, VS Code, Git/Bitbucket, Maven/Gradle.
• API Management: Apigee, Postman, Swagger/OpenAPI.

Applicants MUST be authorized to work in the U.S.

Must be a US Citizen, GC holder or on H4EAD....OPT Visa not accepted at this time for this role...
We are UNABLE to sponsor or take over sponsorship of an employment Visa or Student Visa at this time.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

*Summary:*

The Salesforce Development Engineer will be a senior technical leader responsible for driving advanced Salesforce solutions' design, development, and implementation. This role will provide technical expertise, architectural guidance, and mentorship to a team of Salesforce developers. You will collaborate with stakeholders, architects, and cross-functional teams to deliver innovative and scalable Salesforce solutions aligning with business objectives. With extensive knowledge of Salesforce development, industry best practices, and emerging trends, this role will be crucial in shaping the technical direction and success of Salesforce initiatives.

This position will report to the Manager of Engineering within the Internal Applications department.

*Responsibilities*

• Collaborates with management, architects, product owners, stakeholders, software developers, and quality analysts to bring projects into Production
• Will assist in creating and maintaining application roadmaps that maintain the integrity and performance of our systems and satisfy the business need for fast value delivery
• Identify and address performance bottlenecks within the Salesforce system, optimizing code, configuration, and integration components for improved system performance and scalability. Conducted performance testing, analyzed system metrics, and implemented optimizations as needed.
• Establish and enforce platform governance policies, ensuring compliance with security standards, data privacy regulations, and best practices.
• Influence and present strategic options to ensure needed outcomes and solutions are designed.
• Create and Maintain Technical documentation
• Lead, coach, and train other developers to create a positive work culture
• Lead the establishment of best practices
• Not an exhaustive list; other duties as assigned

*Requirements*

• 7+ Years of experience in a Software Developer role or similar role
• Able to perform QA Automation (Regression Testing)
• Write script to meets the automation requirements.
• Understanding of design principles, threading, real-time processing, and SQL Server DB queries and performance tuning
• Demonstrated experience in coaching, building developer teams, and ensuring standards are aligned with best practices.
• Excellent written and verbal communication skills
• Excellent organizational skills with attention to detail
• Experience developing in a cloud environment (Azure, GCP, AWS)
• Microservices/restful API
• Database experience (SQL, NoSQL)

*Preferred Experience/Education*

• Salesforce Development Certifications
• Bachelor's degree in Computer Science
• Experience in the payment industry
• Experience with managing a large code base that is a mixture of legacy code and modern technology, Working with remote teams (onshore, nearshore, offshore)
• Continuous Integration (DevOps mindset)
• Knowledge of complex integration with Salesforce.

Benefits
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

The Lead, AI Testing & Monitoring is a senior technical and governance role responsible for independently validating and continuously monitoring AI/ML models to ensure they meet enterprise standards for robustness, fairness, transparency, and compliance.

As part of the Enterprise Data & AI Governance Program, this role supports the Responsible Use of AI (RUAI) framework by designing and executing rigorous validation protocols, deploying advanced monitoring capabilities, and leveraging AI governance tools and platforms to track, report, and remediate risks throughout the AI lifecycle.

The Lead will work closely with Data Science, Engineering, Legal, Compliance, Risk, and IT teams to assess AI model performance, conduct bias and fairness audits, implement explainability techniques, and ensure adherence to ethical AI principles and applicable regulatory requirements. This role also serves as a technical authority on model reliability, security, and operational risk, providing actionable recommendations to leadership for continuous improvement.

What Part Will You Play?

• Lead the design, development, and execution of independent AI/ML model validation frameworks across various use cases.
• Conduct bias audits, adversarial testing, and stress testing to evaluate model robustness, fairness, and resilience against vulnerabilities.
• Apply statistical testing, benchmarking methodologies, and explainability (XAI) techniques to ensure models are transparent and interpretable.
• Utilize synthetic data generation and automated testing frameworks to simulate edge cases and rare scenarios for risk assessment.
• Document validation methodologies, findings, and risk-based recommendations for stakeholders, ensuring traceability and audit-readiness.
• Develop and implement enterprise AI monitoring frameworks for deployed models, focusing on real-time performance tracking, bias detection, and compliance verification.
• Apply anomaly detection and AI observability solutions to identify and remediate performance degradation, drift, or ethical risks.
• Oversee incident response for AI failures, coordinating with risk, compliance, and engineering teams to ensure timely mitigation.
• Integrate monitoring insights into governance dashboards and reporting platforms to inform executives and regulatory stakeholders.
• Ensure all testing and monitoring activities align with RUAI principles, industry best practices, and applicable regulations (e.g., EU AI Act, GDPR, CCPA, Colorado AI Act, NIST AI RMF).
• Leverage AI governance platforms and risk assessment tools to centralize validation evidence, compliance records, and ongoing monitoring metrics.
• Partner with Legal, Compliance, and Risk to interpret regulatory requirements and translate them into actionable technical and operational controls.
• Provide expert guidance to data scientists and engineers on bias mitigation, fairness optimization, and explainability best practices.
• Stay informed on emerging trends in AI risk assessment, validation methodologies, monitoring tools, and regulatory developments.
• Lead workshops, training sessions, and cross-functional knowledge sharing to advance organizational maturity in AI testing and monitoring.
• Contribute to enterprise AI governance strategy by identifying technology investments, process enhancements, and automation opportunities.
• Provides guidance and mentoring to analysts, as needed.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Information Systems, or related field.
• 5+ years in independent AI/ML model testing and validation, including robustness, fairness, and compliance verification.
• 3–5+ years in AI monitoring and risk management, including real-time model performance tracking, anomaly detection, and compliance monitoring.
• Proven experience developing and executing rigorous validation frameworks and performing bias, adversarial, and stress testing.
• Strong knowledge of AI governance principles, ethical AI frameworks, and relevant regulations (EU AI Act, GDPR, CCPA, Colorado AI Act, NIST AI RMF).
• Hands-on experience with validation tools, statistical testing frameworks, synthetic data generation, automated testing platforms, and AI observability tools.
• Deep expertise in model validation, fairness audits, and explainability techniques.
• Proficiency in monitoring and logging frameworks for AI/ML systems.
• Strong analytical and problem-solving skills with the ability to identify risks and propose actionable mitigations.
• Excellent written and verbal communication skills to document findings, influence stakeholders, and present to executive leadership.
• Ability to work across diverse teams and translate complex technical concepts into clear operational and compliance guidance.

Preferred Qualifications

• Master's Degree
• Typically, Masters in Business Administration, Computer Science, Information Management, Quantitative Analytics, Data Science, or similar discipline
• Experience establishing AI Governance programs, specifically processes, procedures, and frameworks for AI model testing and validation, AI solution monitoring, and AI risk management.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
• Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].