CRM Activation Engineering Lead, U.S. BioPharmaceuticals Customer Engagement

The Opportunity

We are seeking a visionary CRM Activation Engineering Lead to spearhead the digital transformation of our U.S. BioPharmaceuticals customer engagement ecosystem. This high-impact role sits at the intersection of life sciences and cutting-edge technology. You will lead the activation of the Salesforce Life Science Cloud suite and modernize our integration landscape to create a seamless, data-driven experience for healthcare providers and patients.

As the bridge between global innovation and local execution, you will partner with global product teams to adapt core platforms into high-performing, U.S.-specific solutions, ensuring BioPharmaceuticals treatments reach the right patients at the right time.

Key Responsibilities

Platform Activation & Innovation

• Lead the technical implementation and optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
• Pioneer the deployment of Agentforce to automate customer interactions and enhance field force productivity through autonomous agents.
• Translate complex U.S. BioPharmaceuticals business requirements (e.g., sample management, patient services, physician targeting) into scalable technical architectures and reference designs.

AI-Driven Omnichannel Orchestration:

• Design and drive the technical strategy for omnichannel orchestration across Salesforce Life Science Cloud and Marketing Cloud.
• Leverage Data Cloud as the "intelligent brain" to enable real-time, closed-loop engagement.
• You will be responsible for ensuring that AI-driven insights (e.g., Next Best Action) are seamlessly surfaced to field reps in CRM while simultaneously triggering personalized digital journeys in Marketing Cloud, creating a unified experience for U.S. HCPs.

Integration & Ecosystem Modernization

• Overhaul the peripheral integration ecosystem, transitioning from legacy middleware toward real-time, API-first architectures.
• Define and enforce standards for event-driven integrations and microservices.
• Ensure seamless data orchestration between Salesforce Data Cloud and internal/external data sources (e.g., claims data, EHR integrations, specialty pharmacy feeds), prioritizing data quality, lineage, and latency.

Global-to-Local Strategic Alignment

• Serve as the primary technical liaison to Global Product teams, extending the "Global Core" baseline to meet unique U.S. regulatory and market demands.
• Establish feedback loops that influence the global roadmap to account for U.S. BioPharmaceuticals’s specific technical constraints and opportunities.

Engineering Leadership

• Lead and mentor a squad of engineers, fostering a culture of technical excellence, agile delivery, and continuous learning.
• Set engineering standards, conduct design/code reviews, and drive DevSecOps practices (CI/CD, automated testing, observability).
• Oversee technical deliverables from external implementation partners and Salesforce Professional Services to ensure alignment with quality expectations and architecture principles.

Required Skills & Qualifications

Education / Experience

Bachelor’s degree preferably in computer science, Information Technology, or a related field.

7+ years of overall experience preferably in CRM or related Customer Engagement processes. 

Stakeholder Influence

Proven ability to influence and align senior stakeholders across both Business and IT. You must be able to translate complex technical trade-offs into strategic business value and negotiate priorities between U.S. commercial leaders and Global IT product owners.

Omnichannel Mastery

Expert-level understanding of closed-loop marketing and omnichannel orchestration. Proven ability to architect solutions where CRM activities and digital triggers (email, web, social) are synchronized via a central AI/data engine.

Salesforce Ecosystem

Proven track record managing Veeva CRM or Salesforce Life Science Cloud suite. Deep expertise in Salesforce Data Cloud and Marketing Cloud.

Integration Design

Mastery of RESTful API design, Event-Driven Architecture (EDA), and asynchronous messaging patterns using tools like Kafka or MuleSoft. Experience managing complex data pipelines and ETL/ELT processes, specifically ensuring data integrity across disparate clinical and commercial sources.

Agile Leadership

Proven ability to lead Scrum/Kanban squads, manage technical debt, and drive a DevSecOps culture (CI/CD pipelines, GitFlow, Automated Testing).

Preferred Skills

Emerging AI

Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation).

Domain Knowledge

Deep understanding of U.S. Pharma commercial landscape (HIPAA, claims data, EHR models, and regulatory considerations).

Cloud Architecture

Proficiency in AWS or Azure cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).

Vendor Management

Experience managing "Managed Services" or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints.

Why Join Us?

You will be at the forefront of the agentic era of CRM, leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the US patient community.

Location: Wilmington, DE

Date Posted

01-Apr-2026

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

Job Title: Software Engineer - Evinova
Location: Gaithersburg, MD

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office is purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges?  Then Evinova, a global health tech business might be for you!

Transform patients’ lives through technology, data, and innovative ways of working. You’re disruptive, decisive, and transformative. Someone excited to use technology to improve patients’ health. We’re building a new Health-tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group.

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector.

Introduction to Role:

Evinova is currently looking for a Software Engineer to join our Product Engineering team. This role requires someone that codes daily, is self-motivated, and has a passion for development. We’ll rely on you to bring your technical acumen to help the team continue to deliver world class solutions.

In this role, you will be a Software Engineer in our product – Study Designer. Study Designer empowers clinical teams to design, optimize and automate authoring and downstream systems. It combines AI with deep expertise to accelerate timelines, enhance site and patient experiences, and unlock significant cost savings. This role will be based in Gaithersburg, US and you will be a part of our global product engineering team.

Our team is a high-performing team in a fast-paced environment, and you will often be working with team members across multiple locations. You will be collaborating with cross functional teams – like design, product, and platform. You will be given requirements that you are expected to understand, plan, develop, and thoroughly test before considering the work completed. Deployments are also handled by our team, and you will need to be capable of deploying your code. You are expected to thoroughly understand the Software Development Lifecycle and best practices that should allow you to help your fellow teammates, deliver/deploy the product, and escalate appropriately to your lead. You will also be coordinating with different teams as needed for integrations.

Accountabilities:

As a Software Engineer, you are expected to provide tailored, high quality, operationally sustainable and complete code/solution. A solution is considered complete after you have developed, tested, and released it. As a part of this –

• You will be responsible for writing quality code to match the requirements.
• You will be coding using best practices and test your code locally.
• You will ensure proper code coverage and participate actively in regular code reviews.
• You will raise and escalate any issues/blockers in time to your lead.
• You will collaborate with AI tools to move beyond vibe coding into prompt engineering, designing and refining prompts to optimize AI model performance.

Essential Skills/Experience:

• Bachelor’s degree in computer engineering, Electrical Engineering, Math, Computer Science, Information Science, or equivalent degree is preferred.
• 2+ years of hands-on software development experience
• Long history of enjoying problem solving and building things
• We view individuals in this role as growing software engineers who are developing a strong foundation in their craft. You may work across different areas of the codebase and will have opportunities to expand your skills as you gain experience. Learning new technologies is an important part of this role, and we’ll support you as you build confidence and deepen your technical abilities. Here are a few of the key skills and qualities we look for in candidates for this position –
• Java / Spring Boot
• Python
• Node.js
• NestJS
• TypeORM
• TypeScript
• React
• OpenSearch
• PostgreSQL
• AWS
• CDK
• EKS
• Kubernetes
• Helm Charts
• Docker

Where can I find out more?

• Learn more about Evinova www.evinova.com
• Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
• Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/
• Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en
• Our US Footprint: Powering Scientific Innovation - YouTube

Why Evinova?

Evinova is a global health tech business, separate company part of the AstraZeneca group. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment.  We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider life sciences community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients.  Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector.  Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting-edge methods, and bringing unexpected teams together. Interested? Come and join our journey.

Total Rewards:

The annual base pay (or hourly rate of compensation) for this position ranges from $106,203.20 to 159,304.80. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing [email protected].

#LI-Hybrid

Date Posted

16-Apr-2026

Closing Date

23-Apr-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

WHY JOIN US?

Evinova is a health-tech business, accelerating the delivery of better health outcomes by propelling the life sciences sector forward in digital health, from the inside. Through our application of science-based expertise, evidence-led rigour, and human insight, our digital solutions are deliberately designed so that everyone can reach better health outcomes together. Evinova is a health-tech business within the AstraZeneca Group.

Digital health, the point at which healthcare, technology, data and analytics converge, is the subject of phenomenal promise, with the World Health Organisation believing it has the potential to improve health for everyone. At AstraZeneca, we’ve been working hard to make this a reality, with the years of experience we have accumulated enabling us to now embed digital health at scale across R&D.

To achieve our goal of improving patient experience and outcomes AstraZeneca has Digital Health as one of the top 4 strategic priorities for the company, details on digital health strategy can be found here. Oncology is the largest therapeutic area within AstraZeneca and second highest cause of death globally, with AstraZeneca’s ambition to eliminate cancer as a cause of death.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office is purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

The Problem You’ll Solve:

Evinova is growing fast. Our platform supports critical work in clinical trials and digital health, our customers span the globe, and the stakes of any disruption are real. As we scale, so does the need for a dedicated, expert-led function that owns how we respond when things go wrong — and how we make sure they go wrong less often.

This role exists to build and lead that function.

The Role:

We’re looking for a Service Operations Director who thrives in complexity, leads with calm authority under pressure, and cares as much about the people affected by an incident as the technical resolution itself. This is a coordination and process leadership role — but is a connection point for engineering, product, and customer experience.

At Evinova, an incident is anything that prevents our engineers from doing their best work or our customers from being served: production outages, deployment failures, pre-production degradation, and internal tooling issues all fall within your remit. You will be the one person who owns the response, every time.

You’ll work closely with our Customer Service team, who manage direct customer relationships during issues and outages. You’ll give them the structure, information, and communications support they need to keep our customers informed and confident — even when things are going wrong.

What You’ll Do:

Own Every Incident, End to End

• Serve as the single accountable coordinator for all production incidents, leading War Room response sessions and driving resolution.
• Coordinate and manage all internal incidents — including deployment failures, pre-production performance degradation, staging outages, and any platform-level or P1/P2 severity tooling or environment issue that prevents engineers from doing their work.
• Apply and refine Evinova’s tiered incident response plan, ensuring the right people are mobilized based on severity and customer impact.
• Authorize emergency change actions (ECA) during incidents where standard change processes cannot be followed.
• Chair blameless post-incident reviews, producing clear action items and ensuring follow-through.

Build the Structures That Prevent the Next One

• Develop and maintain incident response playbooks, runbooks, and escalation paths.
• Own our on-call processes, on-call tool configuration, on-call schedules, and global handoff protocols.
• Track and report on incident KPIs — MTTD, MTTR, repeat incidents — and present trends to leadership.
• Partner with engineering leads to drive continuous improvement in platform reliability and incident preparedness.

Connect Engineering with the Business

• Own all stakeholder and executive communications during active incidents, providing timely and accurate updates. Coordinate with our customer service teams for all customer-facing communication and interactions.
• Own customer-facing incident communications — including status page updates, post-incident summaries, and reusable comms templates.
• Own the process for publishing product documentation, user guides, and release notes — ensuring content reaches the right audiences at the right time, without owning the writing itself.

What You Bring:

Must-Have Experience and Skills

• 8+ years of experience in incident management, technical program management, or platform/cloud operations in an engineering organization.
• Proven ability to lead cross-functional teams calmly and decisively under pressure.
• Excellent written and verbal communication skills, including experience communicating with senior leadership during live incidents.
• Familiarity with ITIL or similar incident and change management frameworks.
• Hands-on experience with on-call tooling — PagerDuty, Splunk On-Call, or equivalent.
• Hands-on experience with observability and monitoring platforms — Datadog, Splunk, CloudWatch, Grafana, or equivalent.
• Strong understanding of cloud infrastructure (AWS preferred) and modern SaaS architecture.
• Experience running post-incident reviews and building a culture of blameless continuous improvement.

Highly Preferred Experience and Skills

• Background in health tech, regulated software environments, or high-availability platforms.
• Experience with ITSM platforms — ServiceNow, Jira Service Management, or equivalent.
• Familiarity with SLO/SLI and error budget frameworks.
• Experience managing distributed, multi-timezone on-call rotations and global handoff protocols.
• Experience building or owning documentation publishing workflows across engineering organizations.
• Experience with software engineering practices to help close down issues preventing our engineers from working.

A Little More About the Role:

If you are a seasoned Service Operations professional, you should already know that given the nature of this role you may not have a 100% standard schedule. Feel free to ask for more specifics about this role’s requirements, we want to ensure our employees are happy.

We serve customers across the globe, from North America and Europe to Asia, and that means our work doesn’t follow a single time zone or a standard 40-hour week. We’re a scale-up, and the pace reflects that. We trust our people to own their schedules, show up for their teams, deliver for our customers, and stay connected across regions when it counts. We do our best to protect your working hours and avoid regular disruptions outside of them, though most roles by their nature require more flexibility in the mornings or evenings depending on location.

If you thrive in an environment where the work is meaningful, the hours are real, and flexibility goes both ways, you’ll fit right in here.

SO, WHAT’S NEXT?

To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity.  If you know someone who would be a great fit, please share this posting with them.

Where can I find out more?

• Explore what we’re building: www.evinova.com
• Stay connected and see our impact in action: https://www.linkedin.com/company/evinova/

Apply today to bring smarter, faster clinical trials to life!

Evinova is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. Evinova is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing [email protected].

LI-Hybrid

The annual base pay for this position ranges from $165,656.80 - $217,424.55 USD. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program. Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Date Posted

03-Apr-2026

Closing Date

23-Apr-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

WHY JOIN US?

Evinova is a health-tech business, accelerating the delivery of better health outcomes by propelling the life sciences sector forward in digital health, from the inside. Through our application of science-based expertise, evidence-led rigour, and human insight, our digital solutions are deliberately designed so that everyone can reach better health outcomes together. Evinova is a health-tech business within the AstraZeneca Group.

Digital health, the point at which healthcare, technology, data and analytics converge, is the subject of phenomenal promise, with the World Health Organisation believing it has the potential to improve health for everyone. At AstraZeneca, we’ve been working hard to make this a reality, with the years of experience we have accumulated enabling us to now embed digital health at scale across R&D.

To achieve our goal of improving patient experience and outcomes AstraZeneca has Digital Health as one of the top 4 strategic priorities for the company, details on digital health strategy can be found here. Oncology is the largest therapeutic area within AstraZeneca and second highest cause of death globally, with AstraZeneca’s ambition to eliminate cancer as a cause of death.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office is purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

About Our Engineering Organization

Our Product Engineering organization consists of cross-functional squads with the people and skills needed to deliver innovative digital products to patients and healthcare providers in clinical trials worldwide. We ship on quarterly program increments using agile methodology.

We are proud to have one of the strongest software development teams in the health tech space, with deep technical and domain skills. This is a place where you build real things, solve hard problems, and grow alongside engineers who care deeply about their craft and its purpose.

About the Role

This is not a traditional management role. We are looking for a hands-on engineering leader who writes and reviews code, makes architecture decisions in pull requests, and leads by building alongside their team. You will own the technical direction and delivery of our eCOA product area while leading a multi-squad engineering organization.

You will spend a significant portion of your time in the codebase: reviewing pull requests, pairing with engineers on complex problems, evaluating AI-assisted development workflows, and ensuring our architecture scales. The remainder of your time is spent on team development, cross-functional collaboration, and technical strategy.

We expect you to be the strongest technical voice in the room on your product area, someone who can credibly challenge an architectural decision, spot issues in a code review, and prototype solutions to unblock the team.

Key Responsibilities

Hands-On Technical Leadership (50%+ of your time)

• Regularly review pull requests, provide substantive code-level feedback, and enforce quality standards across squads.
• Make and own architectural decisions for the eCOA platform, including API design, data models, service boundaries, and infrastructure choices.
• Write production code, particularly for complex or foundational components where your expertise accelerates the team.
• Pair with engineers on difficult problems and use these sessions as coaching opportunities.
• Drive adoption of AI-assisted development tools and workflows, establishing team conventions for AI code generation, prompt engineering, and automated testing.
• Define and enforce technical standards: testing strategy, CI/CD pipeline health, observability, and deployment practices.

AI-Native Engineering Culture

• Embed AI tools (coding assistants, agentic workflows, automated code review) into the team’s daily development process as a force multiplier, not an experiment.
• Evaluate and integrate AI capabilities into the eCOA product itself, including intelligent data capture, adaptive questionnaire logic, and patient experience personalization.
• Champion a culture where engineers own AI-generated output with the same rigor as hand-written code: thorough review, testing, and accountability.
• Stay current with rapid advances in AI-assisted development and translate those into practical team-level improvements.

Team Leadership & Development

• Lead, mentor, and grow a multi-squad engineering organization. Develop squad leads into strong technical leaders in their own right.
• Set a high technical bar in hiring: personally conduct technical interviews and assess candidates’ ability to build, not just describe.
• Foster a culture of continuous improvement, psychological safety, and intellectual honesty about technical debt and tradeoffs.
• Manage performance with clear, measurable expectations rooted in engineering output and quality, not just process compliance.

Product & Delivery

• Partner with Product Owners to translate clinical requirements into sound technical plans, ensuring feasibility, scalability, and regulatory compliance.
• Drive execution against quarterly program increments with predictable, high-quality delivery.
• Collaborate across the Unified Trial Solution engineering organization to ensure architectural coherence and shared platform leverage.

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent demonstrated through professional experience
• 8+ years of professional software engineering experience, with a strong track record of building and shipping production systems.
• 3+ years leading engineering teams (squads, chapters, or similar) while remaining hands-on with code.
• Deep proficiency in at least one of our core stacks: React/React Native (frontend), Node.js/Java (backend), AWS cloud services.
• Demonstrated ability to make sound architectural decisions across frontend, backend, and infrastructure.
• Practical, daily experience using AI-assisted development tools (GitHub Copilot, Claude, Cursor, or similar) in your own coding workflow.
• Strong understanding of agile delivery frameworks (Scrum, Kanban, SAFe) applied in practice, not just theory.

Desired Qualifications

• Experience building or deploying AI/ML features in production applications, including agentic AI systems or LLM integrations.
• Experience developing and delivering electronic Clinical Outcome Assessments (eCOA) or patient-facing clinical trial software.
• Familiarity with GxP, SaMD validation, or regulated software development processes.
• Experience with remote patient monitoring (RPM) solutions including patient-reported data and clinician-facing visualizations.
• Contributions to open-source projects or a visible track record of technical thought leadership (blog posts, conference talks, published architectural decisions).
• Clinical research domain experience.

What This Role Is Not

• A pure people-management position where you are removed from the codebase. If you haven’t written or reviewed code in the past month, this role is not the right fit.
• A project management role. We have Product Owners and delivery support for process coordination. You own the technical how, not the project timeline.
• A checkbox exercise in AI adoption. We need someone who has genuinely transformed their own development workflow with AI tools and can credibly lead others to do the same.

SO, WHAT’S NEXT?

To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity.  If you know someone who would be a great fit, please share this posting with them.

Where can I find out more?

• Learn more about Evinova www.evinova.com
• Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
• Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/
• Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en
• Our US Footprint: Powering Scientific Innovation - YouTube

Are you interested in working at Evinova, apply today!

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing [email protected].

LI-Hybrid

The annual base pay for this position ranges from $165,656.80 - $217,424.55 USD. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program. Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Date Posted

08-Apr-2026

Closing Date

23-Apr-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

CRM Activation Engineering Lead, U.S. Oncology Customer Engagement

The Opportunity

We are seeking a visionary CRM Activation Engineering Lead to spearhead the digital transformation of our U.S. Oncology customer engagement ecosystem. This high-impact role sits at the intersection of life sciences and cutting-edge technology. You will lead the activation of the Salesforce Life Science Cloud suite and modernize our integration landscape to create a seamless, data-driven experience for healthcare providers and patients.

As the bridge between global innovation and local execution, you will partner with global product teams to adapt core platforms into high-performing, U.S.-specific solutions, ensuring life-saving oncology treatments reach the right patients at the right time.

Key Responsibilities

Platform Activation & Innovation

• Lead the technical implementation and optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
• Pioneer the deployment of Agentforce to automate customer interactions and enhance field force productivity through autonomous agents.
• Translate complex U.S. OBU business requirements (e.g., sample management, patient services, physician targeting) into scalable technical architectures and reference designs.

AI-Driven Omnichannel Orchestration:

• Design and drive the technical strategy for omnichannel orchestration across Salesforce Life Science Cloud and Marketing Cloud.
• Leverage Data Cloud as the "intelligent brain" to enable real-time, closed-loop engagement.
• You will be responsible for ensuring that AI-driven insights (e.g., Next Best Action) are seamlessly surfaced to field reps in CRM while simultaneously triggering personalized digital journeys in Marketing Cloud, creating a unified experience for U.S. Oncology HCPs.

Integration & Ecosystem Modernization

• Overhaul the peripheral integration ecosystem, transitioning from legacy middleware toward real-time, API-first architectures.
• Define and enforce standards for event-driven integrations and microservices.
• Ensure seamless data orchestration between Salesforce Data Cloud and internal/external oncology data sources (e.g., claims data, EHR integrations, specialty pharmacy feeds), prioritizing data quality, lineage, and latency.

Global-to-Local Strategic Alignment

• Serve as the primary technical liaison to Global Product teams, extending the "Global Core" baseline to meet unique U.S. regulatory and market demands.
• Establish feedback loops that influence the global roadmap to account for U.S. Oncology’s specific technical constraints and opportunities.

Engineering Leadership

• Lead and mentor a squad of engineers, fostering a culture of technical excellence, agile delivery, and continuous learning.
• Set engineering standards, conduct design/code reviews, and drive DevSecOps practices (CI/CD, automated testing, observability).
• Oversee technical deliverables from external implementation partners and Salesforce Professional Services to ensure alignment with quality expectations and architecture principles.

Required Skills and Qualifications

Education / Experience

Bachelor’s degree preferably in computer science, Information Technology, or a related field.

7+ years of overall experience preferably in CRM or related Customer Engagement processes. 

Stakeholder Influence

Proven ability to influence and align senior stakeholders across both Business and IT. You must be able to translate complex technical trade-offs into strategic business value and negotiate priorities between U.S. commercial leaders and Global IT product owners.

Omnichannel Mastery

Expert-level understanding of closed-loop marketing and omnichannel orchestration. Proven ability to architect solutions where CRM activities and digital triggers (email, web, social) are synchronized via a central AI/data engine.

Salesforce Ecosystem

Proven track record managing Veeva CRM or Salesforce Life Science Cloud suite. Deep expertise in Salesforce Data Cloud and Marketing Cloud.

Integration Design

Mastery of RESTful API design, Event-Driven Architecture (EDA), and asynchronous messaging patterns using tools like Kafka or MuleSoft. Experience managing complex data pipelines and ETL/ELT processes, specifically ensuring data integrity across disparate clinical and commercial sources.

Agile Leadership

Proven ability to lead Scrum/Kanban squads, manage technical debt, and drive a DevSecOps culture (CI/CD pipelines, GitFlow, Automated Testing).

Preferred Skills

Emerging AI

Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation).

Domain Knowledge

Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, and regulatory considerations).

Cloud Architecture

Proficiency in AWS or Azure cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).

Vendor Management

Experience managing "Managed Services" or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints.

What You’ll Achieve in Your First 12 Months

• Launch Core Capabilities: Activate Salesforce Life Science Cloud for U.S. Oncology with measurable improvements in field productivity.
• Modernize Connectivity: Stand up API-first, event-driven integrations that reduce data latency for targeting and patient services.
• Pioneer AI: Deliver an initial Agentforce pilot that automates compliant customer interactions and scale those learnings across brands.
• Optimize Delivery: Establish engineering "ways of working" and vendor performance frameworks that accelerate delivery and reduce risk.

Why Join Us?

You will be at the forefront of the agentic era of CRM, leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community.

Location: Gaithersburg, MD

The annual base pay for this position ranges from $165,000 to $248,000 . Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans. 

Date Posted

01-Apr-2026

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.