Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

Alkami is hiring a Senior Security Engineer, Vulnerability Management to own and advance our enterprise vulnerability management program as a hands-on individual contributor, ensuring the protection of Alkami and its clients through proactive risk reduction.

This role will be responsible for maturing a scalable vulnerability management discipline by driving continuous improvement through AI-driven automation, metrics, risk-based prioritization, and cross-functional alignment.

In this role, you will partner closely with Security Architecture, Security Engineering, IT, SRE, Compliance, and engineering teams to ensure that vulnerabilities across infrastructure, applications, and cloud environments are identified, prioritized, communicated, and remediated effectively.

Your technical aptitude, operational rigor, and collaboration skills will help drive the program forward. This position is hands-on and requires strong execution, sound judgment, and the ability to influence outcomes across teams without direct people leadership responsibility.

Key Responsibilities & Duties:

The Senior Security Engineer, Vulnerability Management will:

• Own and advance the enterprise vulnerability management lifecycle with a focus on scanning, triage, risk scoring, remediation tracking, validation, and continuous improvement.
• Leverage and modernize AI systems to automate patches and configuration changes, driving toward near real-time resolution of exploits.
• Optimize the vulnerability management platform and related tools, ensuring accurate, automated, and scalable coverage across infrastructure, applications, and cloud environments.
• Develop and deliver meaningful metrics and executive reporting to drive accountability, measure progress, and inform leadership on vulnerability posture and remediation performance.
• Communicate vulnerability status, remediation progress, and SLA performance through recurring updates and appropriate governance forums.
• Apply a risk-based prioritization model using CVSS, system criticality, threat intelligence, environmental context, and compensating controls to determine remediation urgency.
• Partner cross-functionally with the Red Team, IT, Engineering, SRE, Compliance, and service owners to identify, track, and mitigate risks tied to unsupported technologies, end-of-life systems, legacy services, and cloud-native vulnerabilities.
• Manage scanning exemptions and vulnerability exceptions, including documentation, business justification, review, remediation planning, and tracking through established processes.
• Help improve asset ownership, routing, and reporting coverage so vulnerability findings are consistently delivered to the correct teams and actioned effectively.
• Drive visibility and remediation of cloud misconfigurations, exposed services, over-permissioned identities, and other cloud-native risks in partnership with teams across the organization.
• Act as a technical leader in vulnerability risk management, influencing remediation strategies, prioritization decisions, and long-term technology lifecycle planning.

Qualifications:

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent practical experience).
• 8+ years of experience in cybersecurity with at least 3 years focused on vulnerability management, risk management, or related security functions. SaaS environment experience is required.
• Hands-on expertise with vulnerability management platforms (e.g., Wiz, Tenable, Qualys, Rapid7, Vulcan, Kenna).
• Strong knowledge of vulnerability scoring frameworks (CVSS), patch management processes, remediation SLAs, and risk-based prioritization.
• Strong understanding of operating systems (Windows, Linux, macOS), networking, and cloud platforms (AWS, Azure, GCP).
• Experience with cloud security tools and CSPM/CNAPP platforms such as Wiz, Prisma Cloud, or Orca.
• Demonstrated ability to track, prioritize, and mitigate risks in partnership with IT, Engineering, SRE, and Compliance teams.
• Excellent problem-solving, analytical, and communication skills with the ability to influence stakeholders at all levels.

Desired Skills:

· Experience with cloud security tools and CSPM/CNAPP platforms such as Wiz, Prisma Cloud, or Orca.

· Experience with container security and cloud-native environments (Docker, Kubernetes, serverless).

· Knowledge of security frameworks and regulatory standards (NIST CSF, PCI DSS, SOC 2, ISO 27001).

· Experience automating remediation workflows or integrating vulnerability data into ticketing systems (e.g., Jira, ServiceNow).

· Background in threat modeling, exposure management, and risk assessment beyond patching.

· Relevant certifications such as CISSP, CISM, OSCP, GIAC/GVMS, or cloud security certifications.

The salary range for this position is: $112,000 - $140,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The Technical Consultant role is primarily responsible for supporting the implementation and ongoing production support of Alkami's Segmint platform. As a Technical Consultant, you will be part of a small, high-impact team responsible for validating client data extracts, troubleshooting platform issues, coaching clients through data submission cycles, and serving as a technical partner to Project Managers throughout the Segmint implementation lifecycle. You will support multiple active client projects and a production support queue in a fast-paced, results-oriented environment. The ideal candidate has a background in data analysis or application support, with a genuine interest in financial technology and a drive to build deep platform expertise.

Essential Duties & Responsibilities

• Supports the technical validation of data extracts for new Segmint implementations, providing extensive client coaching through highly iterative data submission cycles to ensure accuracy against platform standards before client go-live.
• Works daily production support tickets for live Segmint clients, including handling change requests and performing "Break fix" tasks to address stale data and resolve client data flow interruptions.
• Participates in data discovery sessions and client-facing technical calls alongside senior team members, with growing independence over time.
• Assists with client-side SFTP configuration, troubleshooting, and data transmission validation for client onboarding.
• Contributes to product taxonomy and KLI (Key Lifestyle Indicator) mapping reviews in coordination with Project Managers and client data teams.
• Maintains and updates internal runbooks, knowledge base articles, and support documentation as platform behavior evolves.
• Assists internal project resources and external clients with Segmint platform functionality questions and established best practices.

Recommended Experience & Education

*Minimum Years of Experience*

• 2+ Years of technical background in data analysis, application support, or a related field
• 2+ Years of customer-facing or client-interaction experience
• Familiarity with data file formats, SFTP processes, or application troubleshooting preferred

*Education Level*

• Bachelor's degree preferred but not required

Knowledge, Skills, & Qualifications

*Required*

• Exceptional client-facing communication skills; ability to clearly and straightforwardly explain complex technical concepts to non-technical stakeholders.
• Experience with basic SQL and querying relational databases, including the ability to write SELECT statements and join tables.
• Strong analytical and problem-solving skills with an ability to investigate data discrepancies
• Comfortable working with structured data and recognizing patterns or anomalies
• Ability to manage multiple tasks and client contexts simultaneously without sacrificing quality
• Collaborative working style with a willingness to learn from senior team members and escalate appropriately

*Preferred*

• Basic familiarity with scripting (e.g., Python, Google Apps Script) and comfort with AI tools for automation or data aggregation.
• Experience in the financial services or financial technology industry
• Familiarity with SFTP protocols and secure file transmission processes
• Exposure to data pipeline concepts, file extract design, or ETL-style workflows

The salary range for this position is: $83,000 - $92,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

Alkami is seeking to hire a Compliance Manager to facilitate, monitor, and evaluate the operational effectiveness of its risk and control environment, as a critical technology service provider to financial institutions. This is an individual contributor role for an experienced IT Compliance professional who has a deep understanding of information security risks and the regulatory, legal, and contractual requirements that impact financial institutions.

*Key Responsibilities & Duties:*

• Assist in the coordination of SOC and PCI audits including planning, obtaining deliverables, responding to findings and working with stakeholders to address issues.
• Support the Compliance team in conducting ongoing compliance monitoring through the use of control validations on a monthly, quarterly, and semi-annually basis..
• Lead compliance-related projects and assist the department with project management where needed.
• Policy Management using GRC tooling

*Qualifications:*

• Bachelor's degree or 8+ years related experience and/or training or equivalent combination of education and experience.
• 5+ years of experience driving and executing compliance programs for regulatory requirements and industry standards such as FFIEC, GLBA, SOC, PCI, NIST, SOX, CIS, or NCUA guidelines.
• Proven experience leading and managing SOC (SOC 1/SOC 2) and PCI DSS compliance programs, including audit planning, evidence preparation, remediation tracking, and executive-level reporting.
• 2+ years of experience in the digital banking or financial services industry.
• Strong knowledge of IT security and risk disciplines, technology controls, and security issues including technical familiarity with Identity Access Management (IAM) solutions, SIEM processes, AWS hosting, and Google Cloud hosting.
• Exceptional attention to detail and a pragmatic approach to cooperating with highly skilled teams.

*Desired Skills:*

• CISSP, CISA, CRISC, or CRCM certifications.
• Experience using GRC tools such as Optro CrossComply (formerly Auditboard) and Atlassian tools such as JIRA and Confluence.
• Experience leading/facilitating discussions on audit risks and controls with stakeholders.
• Alkami embraces AI for operational process enhancement. Candidates should be familiar and comfortable with AI as a process enhancer.

The salary range for this position is: $112,000 - $140,000 + Bonus + Stock

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The Sr ServiceNow Administrator is an experienced individual contributor responsible for the day-to-day administration, configuration, support, and continuous improvement of the ServiceNow platform in support of customer experience operations and enterprise workflow automation. This role applies strong functional and technical knowledge of the platform to maintain core ServiceNow capabilities, deliver well-scoped enhancements, improve process efficiency, and ensure stable and secure platform operations across multiple business workflows. The Sr ServiceNow Administrator works with moderate to high independence on complex support and configuration issues, partners with business and technical stakeholders to translate operational needs into practical platform solutions, and contributes to the adoption of governance standards, release discipline, and data quality practices. This role helps improve service delivery, self-service, reporting visibility, and user experience through effective administration of the ServiceNow AI Platform while ensuring alignment with operational priorities, compliance expectations, and overall broader Customer Experience objectives.

Essential Duties & Responsibilities

*Platform Administration & Operations*

• Administer the ServiceNow AI Platform platform by configuring and maintaining tables, forms, fields, views, notifications, knowledge content, service portals, and user access to support customer experience and enterprise service workflows.
• Provide guidance to less experienced administrators, analysts, or business users by sharing platform knowledge, reviewing configurations, and reinforcing sound ServiceNow practices.
• Follow established platform administration standards by applying consistent naming conventions, testing discipline, documentation practices, and change control procedures.
• Monitor platform performance and adoption by reviewing incidents, integration failures, scheduled jobs, user feedback, and workflow trends to identify issues and recommend improvements.
• Develop dashboards, reports, and operational metrics by organizing service data and platform information into useful views that support decision-making, workflow management, and service performance monitoring.

*SDLC, Change & Release Management*

• Support continuous improvement efforts by identifying opportunities to expand self-service, simplify workflows, reduce manual work, and improve the overall user experience in ServiceNow.
• Document platform configurations, procedures, support processes, testing evidence, rollback plans, release notes, and enhancement details to improve maintainability, audit readiness, and knowledge transfer.
• Participate in upgrades, patches, clone activities, and release changes by evaluating impacts, executing testing, documenting issues, and supporting production readiness and post-release stabilization.
• Partner with stakeholders across Customer Experience organization (CX), operations, engineering, and enterprise technology by gathering requirements, clarifying process needs, and translating business requests into practical ServiceNow enhancements.

*Configuration, Development & Workflow Automation*

• Configure and support core service management processes by maintaining Case, Incident, Request, Problem, Change, Knowledge, and related workflows using standard ServiceNow administration practices.
• Build and enhance workflow automation by using Flow Designer, business rules, UI policies, client scripts, and other platform capabilities to reduce manual effort and improve process consistency.
• Support Service Catalog and request fulfillment capabilities by creating and maintaining catalog items, record producers, variables, approvals, task routing, and associated request workflows.
• Troubleshoot complex platform issues by analyzing configuration, scripts, integrations, logs, scheduled jobs, and data relationships to identify root causes and implement corrective actions.

*Integrations & Data Management*

• Contribute to CMDB-related administration by supporting configuration item data maintenance, reconciliation activities, and discovery-dependent workflows where applicable.
• Maintain data quality across platform records and configuration elements by monitoring accuracy, resolving inconsistencies, and supporting governance processes that improve the reliability of operational data.
• Maintain data access and retention policy adherence.
• Support integrations and data exchange by assisting with REST and API connections, import sets, transform maps, IntegrationHub actions, and related interface support activities.

*Security, Compliance & Audit*

• Maintain platform security and access configurations by administering roles, groups, ACLs, and approval paths in accordance with established governance, privacy, and control requirements.
• Maintain platform change log and ensure all configuration changes are traceable, tested, and auditable.

Recommended Experience & Education

*Minimum Years of Experience*
 5 years of related experience in ServiceNow administration, supporting one or more product areas for ITSM, CSM, HRSD, ITOM, or custom enterprise platforms, or 3 years with an advanced degree. 

*Education Level*
Bachelor’s degree in Information Systems, Computer Science, Business Technology, or a related field is preferred; equivalent practical experience may substitute for formal education.

*Required*

·  Strong knowledge of ServiceNow administration, including tables, forms, fields, roles, groups, notifications, update sets, and core platform configuration.       

·  Hands-on experience supporting ITSM/CSM capabilities such as Case, Incident, Request, Problem, Change, Knowledge, and Service Catalog administration.

·  Experience building and maintaining workflow automation using Flow Designer and standard ServiceNow platform capabilities.

·  Working knowledge of platform security concepts, including ACLs, role-based access, approval structures, and secure administrative practices.

·  Experience troubleshooting platform issues across configuration, integrations, scripts, data quality, and scheduled processes.

·  Working knowledge of REST APIs, import sets, transform maps, IntegrationHub, and common enterprise integration patterns.

·  Experience building reports, dashboards, SLA-related metrics, and operational performance views within ServiceNow.

·  Strong analytical, documentation, communication, and stakeholder partnership skills with the ability to manage competing priorities effectively.        

*Preferred*

·      ServiceNow Certified System Administrator certification.

·  Additional ServiceNow certifications in areas such as ITSM, Application Development, or Implementation Specializations.

·  Experience supporting CMDB, MID server, discovery-related data, asset-related records, or configuration governance practices.

·  Working knowledge of JavaScript, Glide concepts, or scripting used to support advanced ServiceNow administration.

·  Experience in SaaS, fintech, banking technology, customer support, or regulated operating environments.

·  Familiarity with ITIL and SDLC practices, audit support, release management, or compliance-oriented control environments.     

The salary range for this position is: $131,000 - $145,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

Alkami is hiring a Manager, Cybersecurity Fusion Center who will be championing the data and environment protection needs of Alkami and its clients.

The leader selected for this position will coach and mentor a growing team while remaining hands-on with Cybersecurity Fusion Center processes, tooling, and investigations. In addition to owning the cybersecurity fusion center discipline, you will also be working with other cross functional teams - Security Architecture, Security Engineering, Identity and Access Management, SRE, IT, and Compliance - to advance the cybersecurity agenda of the enterprise.

Alkami believes in empowering its leaders for growth and success and this position will reflect that - you will have representation in the Information Security Steering Committee along with other key forums across the company.

Your technical aptitude, a background in Information Security, strong problem solving skills, and collaboration skills will help drive the program to the next level. This position is hands-on and requires engagement and collaboration with the team. The Cybersecurity Fusion Center Manager will be responsible for the evaluation of individual and team performance driven by metrics and goals throughout the year. Lastly, this person should be a thought leader to drive technical discussions, triage, research, and investigate both active and potential threats to the Alkami ecosystem.

Key Responsibilities & Duties:

Cybersecurity Fusion Center Manager will:

· Lead, develop, mentor, and manage the activities of security analysts and individual contributors for the Alkami Cybersecurity Fusion Center team.

· Execute and improve the core functions of the SOC, including threat detection and prevention, analysis, incident response, systems and network security monitoring, investigations, and data leakage prevention.

· Oversee SIEM processes for monitoring, investigative techniques, use case development, monitoring dashboards, and health checks for optimization and assurance of logging all required devices.

· Research, develop, and maintain industry knowledge of new tools, techniques, industry best practices (CIS, CSA, NIST), and process improvements for the detection, analysis, and response to new and emerging security threats.

· Develop and publish security operational metrics and dashboards and provide input to departmental KPI's and performance goals.

· Own and improve key operational measures including MTTD and MTTR, using those metrics to drive performance, process refinement, and team accountability.

· Manage detection engineering priorities including alert tuning, use case development, detection coverage, and false positive reduction across core security platforms.

· Maintain and operationalize threat intelligence feeds to improve detection logic, triage quality, and response effectiveness.

· Participate as required during oversight activities by outside regulators, auditors, clients, and other stakeholders as appropriate.

· Partner with senior members of the Offensive Security team to ensure focus on testing, verifying, and validating existing security controls.

· Manage the vulnerability management program and partner across the organization to drive remediation, accountability, and risk reduction.

· Ensure security analysts investigate and respond to cybersecurity incidents and alerts following established playbooks and documented procedures.

· Drive continuous improvement of security playbooks, alerting logic, false positive reduction, and reporting to improve operational effectiveness.

· Provide recommendations based on emerging threats, threat intelligence, and observed trends to improve Alkami’s defensive posture and response readiness.

· Partner with Tier II analysts, Security Engineering, and other internal teams as necessary to diagnose problems, resolve time-critical issues, and improve response capability.

Qualifications:

· Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent practical experience).

· 8+ years relevant experience in the Information Security field.

· 5+ years of leadership and management experience within Information Security.

· SOC leadership and management experience.

· Experience leading incident response, security monitoring, and operational security programs in a fast-paced environment.

· Cyber Security Certifications one or more: CEH, CISSP, GCIH, GSEC, GCIA, GMON, OSCP, or equivalent.

Desired Skills:

· In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, and detection engineering.

· Experience in security device management, SIEM (Splunk), EDR, and related security tools.

· Proficient in Incident Management and Response processes and procedures.

· Experience in threat management and evaluating the emerging threat landscape.

· Proficient in preparation of reports, dashboards, and documentation.

· Excellent communication and leadership skills.

· Ability to handle high pressure situations.

· Thrive and enjoy working in a fast-paced environment, surrounded by brilliant and like-minded people.

The salary range for this position is: $144,000 - $180,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The Senior Software Engineer will drive efforts and contribute to building computer software systems, participating in the design process from beginning to end. Demonstrates deep technical domain knowledge of the company, including apps, services, systems, or frameworks. A key strategic player involved in maintenance of product features, including on call escalations, triaging and resolution.

*Essential Duties & Responsibilities*

● Lead code/design reviews to ensure smooth daily operations and accurate planning   

● Participate in the entire application lifecycle, focusing on coding and debugging

● Write clean code to develop functional web applications 

● Advanced troubleshooting and debugging 

● Perform UI tests to optimize performance 

● Liaise with developers, designers and system administrators to identify new features

● Manage cutting-edge technologies to improve legacy applications 

● Gather and address technical and design requirements 

● Set up and maintain environment configurations and monitor system health

● Build reusable code and libraries for future use 

● Provide training and support to internal teams 

● Enhance development tools, test coverage, and/or code structure 

● Provide mentoring and technical support to junior engineers 

● Respond promptly to on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime 

● Maintain clear and proactive communication with customers and vendors to ensure a positive, collaborative relationship 

● Demonstrate self-sufficiency by independently managing tasks, problem-solving, and meeting deadlines, while adapting to new challenges without supervision. 

● Maintaining development standards within the team 

● Champion an API-first approach software projects, ensuring seamless integration, scalability, and extensibility.    

*Required*

● Requires a minimum of 5 years of related experience software development, or a related field; or 3 years and an advanced degree   

● Strong programming skills in an object-oriented language such as Java or C#, with proven work experience as a full stack developer 

● Experience working with modern Javascript frameworks like React and Angular, HTML, and CSS

● In-depth understanding of the entire software development process (design, development and deployment) 

● Experience developing and deploying applications for Cloud Native Infrastructure

● Collaborates effectively within the agile framework with a problem-solving attitude and willing to take a variety of approaches 

● Excellent analytical and time management skills, with a proven ability to deliver value independently 

● Strong written and verbal communication skills, with demonstrated experience providing technical input 

● Proven ability to work cross-functionally with engineering and product teams

● Experience in monitoring and supporting production systems, with proficiency in identifying and resolving issues, implementing proactive measures, and measurement tracking.

● Experience optimizing system performance, including the ability to troubleshoot bottlenecks and implement performance improvements 

● Experience in SQL and NoSQL databases, coupled with caching mechanisms. Includes designing data structures, optimizing, and maintaining systems, as well as effective caching strategies to enhance performance and responsiveness. 

● Understanding and practical application of REST API best practices. Proficiency in adhering to standards, ensuring security, scalability, and optimal performance 

● Developing tests including unit tests, UI automation tests, integration tests 

● Ability to participate in on-call rotation to support Alkami’s customers  

*Preferred*

● Experience working with SaaS offerings in the technology and financial industries  

● Experience building and deploying applications on Amazon Web Services using Kubernetes

● Experience in Open telemetry 

● Experience in cross platform mobile development frameworks like Flutter

The salary range for this position is: $120,000 - $146,600

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The Demand Generation Manager will report to the Manager, Growth and be an active member of the Marketing team helping execute programs for the demand generation team specific to Alkami’s digital banking solutions. The Demand Generation Manager will work closely with cross-functional teams, and they will execute, design, manage, and optimize integrated digital marketing campaigns across multiple channels to generate pipeline revenue. In this role, they’ll be responsible for executing programs to generate and nurture leads via web, email, social, programmatic advertising, targeted ABM and events.

*Key Responsibilities & Duties:*

• Building and executing short- and long-term account-based marketing campaigns to drive leads and the sales pipeline across marketing channels including web, email, social, programmatic advertising
• Monitoring and optimizing campaigns and programs
• Understanding the customer personas and their buying preferences

• Knowing Alkami’s suite of digital banking solutions inside and out

• Assisting in content development to target consumers throughout the customer lifecycle

• Working within a team of digital marketing professionals and collaborating with product marketers to develop and enhance strategies
• Assuring buy-in and budget support from senior leadership and stakeholders
• Measuring and analyzing campaign and marketing success
• Delivering performance reports to leadership and departments you partner with

*Qualifications:*

• 5+ years of demand generation experience in SaaS and Martech
• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience
• Demonstrated experience working with sales, product and client success organizations
• Experience in the development of creative campaigns and execution of email marketing, paid social advertising, ABM and paid digital
• Experience working in marketing automation tools such as Hubspot, Marketo or Pardot.
• Experience working in Salesloft or similar tools
• Strong reporting capabilities with the ability to track campaign performance and associated spend down to the most granular details while providing roll-up reporting to senior management

*Desired Skills:*

• Strong content writing skills
• Experience working with email and marketing automation tools as well as ABM platforms such as Terminus, DemandBase, or 6Sense
• Excellent project management skills to ensure key deliverables are met on time
• Comfortable with quantitative analysis
• An eager learner who continues to improve his/her craft and is not afraid to test and learn
• Experience working in SaaS, Fintech or bank in marketing or similar function

The salary range for this position is: $89,600 - $112,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami’s platform. This role applies professional expertise in application support, manages escalations, and ensures effective client communication throughout the issue lifecycle. Application Support Engineers at this level actively collaborate with cross-functional teams and contribute to operational excellence by creating documentation and improving processes.

*Essential Duties & Responsibilities*

● Classify and document incoming application support tickets by severity, urgency, and category.

● Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior.

● Prioritize and manage tickets by maintaining SLAs and escalating when necessary.

● Resolve tickets across a minimum of 5 product categories with sufficient depth, while having the capability to manage tickets across all product categories. 

● Collaborate with internal teams by escalating complex issues with clear diagnostics and context.

● Escalation point for lower-level engineers, aiming to assist lower-level engineers in resolving tickets without formal handoff when possible. 

● Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures. 

● Contribute to release readiness by validating application updates and participating in deployment support. 

● Improve client experience by maintaining empathy and professionalism during technical investigations. 

● Participate in on-call rotations by supporting after-hours high-severity incidents.

● Assist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively. 

● Identify recurring issues by conducting root cause analysis and recommending permanent fixes.

*Required*

● Proficiency in SQL and log analysis 

● 2+ years in a B2B Application

● Knowledge of ITIL or SaaS principles 

● Experience in troubleshooting application issues in distributed systems 

● Strong communication and client interaction skills 

● Time management and the ability to handle multiple priorities 

*Preferred*

● Experience in FinTech or banking applications 

● Familiarity with ACH file formats and processing 

● Experience with Jira, ServiceNow, or similar ticketing systems 

● Knowledge of cloud or monitoring tools (Splunk, Grafana, New Relic) 

● Experience with Google Workspace or similar collaboration tools

The salary range for this position is: $81,000 - $90,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

Build the core experiences used by both bank administrators and bank customers by delivering streamlined, high quality product workflows and the technical systems behind them. This role focuses on designing and implementing user facing flows, building robust and scalable APIs, and integrating with third party services such as Plaid or SendGrid to support critical banking functionality.

You will contribute production grade code with strong documentation and testing, bringing a systems thinking mindset to feature development and prioritizing reliability through thoughtful error handling, logging, and edge case coverage. You will help translate complex product requirements into elegant, maintainable solutions, and actively shape architecture through strong technical judgment, clear communication, and well reasoned decision making.

This role also includes mentoring and enabling the team through technical guidance, thoughtful code reviews, and continuous improvement that raises the overall engineering bar.

*Key Responsibilities & Duties:*

• Align strategy, processes, and decision-making across teams while constantly setting and communicating team priorities that support the broader organization's goals
• Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals
• Meet regularly with individuals to discuss performance and development and provide feedback and coaching
• Develop the mid-term technical vision and roadmap within the scope of your team(s)
• Evolve the technical roadmap to meet anticipated future requirements and infrastructure needs
• Design, guide and vet systems designs within the scope of the broader area, and write product or system development code to solve ambiguous problems
• Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency)
• Constantly review infrastructure metrics, SLA’s, quality metrics to ensure the right technical investments in the platform and its capabilities to meet current and future goals while optimizing costs
• Work with Product Management to collaborate through creative brainstorming sessions and assist in writing requirements for technical debt

*Qualifications:*

• 2 years of experience in a technology leadership role, with a proven track record of building and leading a high-performing team
• Minimum of 8 years of experience in software engineering with hands-on coding
• Strong background in object oriented programming such as React.js, TypeScript, Node.js, Python.
• Strong experience building Systems and API development.
• Strong experience working with eventing technologies such as Kafka.
• Strong experience with Databases such as Postgres.
• passion to high-performance and high-throughput design
• Demonstrated improved growth and leadership of successful teams over time
• Successful in managing multiple concurrent work streams

The salary range for this position is: $168,000-$210,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The New Logo Implementation organization at Alkami is responsible for managing client projects and taking them live on the Alkami platform for the first time. This role supports Alkami by ensuring that all projects are delivered within their planned scope, schedule, and budget, with a relentless focus on the customer as the North Star. Reporting to the Manager of Implementation Services within the Customer Experience Group (CXG), the individual in this role will collaborate with internal teams and clients to ensure product implementations are seamlessly supported and that every interaction enhances the customer’s journey.

In addition, this role is responsible for establishing & managing program & project schedules, working with functional (feature/ product) project managers, coordinating Jira tickets, providing reporting, collecting customer settings for configurations, validating configuration settings, managing gap items, and in general helping deliver product implementations for Alkami’s customers.

With the client’s success as the top priority, the Strategic Program Manager operates at a strategic level, determining methods and procedures for new assignments and adapting complex evaluation techniques to achieve business objectives. This role frequently collaborates with senior leaders, cross functional teams, and external stakeholders to align project outcomes with business goals, delivering results that consistently exceed client expectations.

*Essential Duties & Responsibilities*

• Lead and manage new logo implementation programs, guiding customers through each stage of the product lifecycle.
• Develop and maintain program/ project schedules, defining deliverables based on Sales provided scope.

• Coordinate activities and updates for project deliverables with functional Project Managers to synchronize cross project tasks and milestones.

• Track project progress, identify risks using Alkami’s risk management ticket process, and work with internal and external stakeholders to implement risk mitigation strategies. Responsible for creating and executing a “Path to Green” for all project risks, guiding this process through internal stakeholders and delivery to the FI for execution.

• Communicate program status, issues, and risks to stakeholders, maintaining transparency and alignment.

• Maintain all necessary documentation, including meeting notes, scope changes, and customer communications. Work with Legal, Accounting and Sales on any documentation requiring updates including, but not limited to: Client Change Requests, Amendments, Account Billing and Sales Order needs.
• Serve as the main point of contact for customer inquiries, addressing concerns directly or involving your leadership,ensuring customer satisfaction.
• Oversee the entire implementation lifecycle, from requirements gathering through development, testing, and deployment of the final product to execute the legal agreement.
• Foster strong relationships with vendors, internal teams, and customers to ensure successful project outcomes.
• Define, manage, and control program scope, timelines, and deliverables across teams and business units.
• Collaborate with Product Development and Engineering to resolve complex customer issues, questions and feature requests to the definition of completed.
• Identify improvements to methodology and implementation processes to enhance customer experience
• Work with other Project Managers to refine processes, tools, and workflows across teams. Provide feedback and edited process improvements to management for continued Process Improvement.
• Track time and budget compliance for assigned programs and projects, submitted weekly and no less than by EOM
• Work closely with Client Success throughout the lifecycle, ensuring smooth communication and customer satisfaction post-launch, allowing them to foster relationship building throughout the implementation.
• Host regular customer meetings, providing updates and addressing issues, with  travel on-site visits as necessary.
• Ensure programs meet defined success metrics and KPIs in final delivery.
• Collaborate with CSM and Sales teams to address pending customer activities promptly.
• Participate in onboarding and mentoring new team members as requested by leadership.
• Drive collaboration to obtain results between cross functional teams such as Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, and Customer Support (amongst many other internal organizations) in order to deliver project outcomes, ensuring that all stakeholders are aligned on project goals and timelines.
• Receive post project customer surveys where clients provide feedback on performance, project management skills, empathy, product knowledge, communication skills, with results used to assess and improve in future engagements
• Manage multiple, concurrent programs and projects across various product lines and features, demonstrating the ability to handle different project types and complexities while maintaining high standards of quality and client satisfaction. Strategic Program Managers handle more quantity and complex programs and projects when compared to Sr Program Managers, Program Managers, and Associate Program Managers
• Mentor and support the onboarding of team members, providing both technical expertise and professional guidance.
• Conduct high level project reviews with senior leadership and provide expert recommendations for process improvements and policy adjustments.
• Lead in the onboarding and mentoring of new Project Managers, and other team members.
• Lead process improvement initiatives at a strategic level, collaborating with other leaders to influence company wide operational excellence efforts.

*Required*

• Experience in the FinTech or SaaS industry, leading projects related to digital banking.
• Proven ability to manage complex project & programs and maintain a portfolio, with a strong focus on executing within scope, schedule, and budget.
• Excellent written and verbal communication skills, with the ability to clearly convey project updates and risks to stakeholders.
• Experienced in utilizing project management tools such as Microsoft Project, Jira, Smartsheet, and Confluence.
• Strong problem-solving skills and the ability to make sound decisions in high-pressure situations.
• Exceptional organizational and time management abilities, with great attention to detail.
• Capable of working independently with minimal direction while excelling in a collaborative, team oriented environment.
• Experienced in managing project tickets, backlogs, and client-reported issues.
• Proficient with Microsoft Office Suite, including  Excel, and Word, as well as Google Suite tools such as Calendar, Mail, Docs, Sheets, Slides, and Meet. Also adept at using communication tools like Slack, Microsoft Teams, and Zoom.
• Proven leadership experience in managing large-scale, complex projects and programs.
• Experience managing tickets and prioritizing a backlog.
• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency

• Preferred

• Sufficient familiarity with project management principles and terminology, enabling effective communication and collaboration.
• Ability to perform project management tasks autonomously in standard situations.
• Microsoft Office Suite, including MS Project, Excel, and Word, as well as Google Suite tools, Slack, Microsoft Teams, and Zoom.
• Excellent organizational and time management skills.
• Excellent problem solving and decision making skills.
• Ability to perform successfully in a high pressure, fast-paced working environment.
• Ability to work independently with minimal direction.
• Knowledge and experience with project management methodologies and tools.
• Strong financial acumen and experience managing project budgets and financial performance.
• Stakeholder management skills, with the ability to build and maintain relationships at all levels of the organization.
• Exhibits advanced wide-ranging experience, using in-depth professional knowledge, acumen, concepts and company objectives to develop, resolve complex models and procedures. Provides solutions to issues in creative and effective ways. Understands the interrelationships of different disciplines. Directs the application of existing principles and guides development of new policies and ideas.
• Understands and works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods and procedures on new assignments. Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results. Work is reviewed upon completion and is consistent with departmental objectives.
• Networks with key contacts outside their own area of expertise. Adapts style and uses persuasion in delivering messages that relate to the wider firm business. Frequently advises others on complex matters. May be accountable through the team for delivery of tactical business targets.

The salary range for this position is: $142,000 - $158,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

The Director, New Logo Sales is responsible for driving predictable, sustainable revenue growth by leading a high-performing team of Account Executives focused on acquiring new Financial Institution clients. This role will operationalize Alkami’s go-to-market strategy by reinforcing a disciplined, consultative sales approach grounded in the “One Way To Win” framework. Success in this role requires a leader who can consistently deliver accurate forecasts, maintain a high-quality pipeline, and coach teams to win complex SaaS deals from initial engagement through contract execution and implementation alignment.

*Key Responsibilities & Duties:*

*Team Leadership & Performance Management*

• Lead, coach, and develop a team of Account Executives to consistently meet and exceed quota
• Ensure performance is distributed across the team, with a focus on elevating mid and lower performers
• Actively engage in late-stage deals to support execution and drive win rates
• Build a culture of accountability, inspection, and continuous improvement

*Forecasting & Deal Execution*

• Own and deliver accurate in-quarter forecasts with a high degree of reliability
• Inspect deal health and enforce clear qualification standards across all opportunities
• Provide data-backed insights and updates to sales leadership

*Pipeline Management & Hygiene*

• Ensure a healthy, forward-looking pipeline with accurate staging, close dates, and qualification
• Regularly audit pipeline to validate deal progression and identify risk early
• Establish consistent inspection rhythms to maintain pipeline integrity across the team

*Pipeline Generation & Cross-Functional Alignment*

• Partner closely with Marketing and SDR leadership to improve lead quality and conversion
• Ensure Account Executives execute against clearly defined target account strategies
• Align team activities with regional and segment-specific campaigns
  Create feedback loops to continuously optimize top-of-funnel performance

*Sales Execution & Methodology Leadership*

• Reinforce adoption of the “One Way To Win” framework across all stages of the sales cycle
• Standardize best practices for discovery, qualification, and deal progression
• Develop team expertise in translating complex technical solutions into clear business value for Financial Institutions

*Cross-Functional Deal Leadership & Contracting*

• Partner with Legal, Product, and Implementation teams to accelerate deal cycles
• Proactively identify and communicate product or delivery gaps during the sales process
• Ensure alignment on implementation timelines and client expectations prior to contract signature
• Reduce time from initial contract to signed agreement through strong internal coordination

*Qualifications:*

• Successful field sales leadership experience specifically with financial Institutions and digital banking.
• Sales leadership experience: 3 years
• Additional Sales Experience: 3 years
• Experience leading teams of 5+ and managing team quota
• Ability to create and recruit for sales territories
• Ability to create and manage pricing and contract process

*Desired Skills:*

• Deep understanding of SaaS sales metrics, forecasting, and pipeline analytics
• Strong coaching and inspection skills with a focus on deal quality and execution
• Ability to operate cross-functionally and influence internal stakeholders
• Executive presence with strong communication and presentation skills
• Experience in digital banking or financial technology solutions

The salary range for this position is: $156,000 - $200,000 + Commissions

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM *recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.*

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

The Technical Implementation Engineer is responsible for assisting in the configuration and integration of third party software applications within Alkami Digital Banking Solutions. As an instrumental component of our Money Movement team, the candidate will work closely with senior engineers and clients to ensure smooth implementation while troubleshooting reported issues. Develop strong working relationships with cross functional teams to help deliver Alkami product offerings.

*Essential Duties & Responsibilities*

• Hands on implementation and configuration of Alkami Banking Products; specifically on money movement (e.g., bill pay and card management).
• Assist with client testing initiatives.
• Manage specific client configurations.
• Raise bugs or enhancement requests that are identified during implementation.
• Assist the Client Services teams with more complex or escalated issues.
• Collaborate with internal teams to provide technical background on configuration and requirements.
• Participate in client and vendor meetings to understand business requirements.
• Train end-users and ensure smooth transition to Alkami Banking Products.

*Recommended Experience & Education*

Minimum Years of Experience

Typically requires a minimum of 2+ years of related experience. 

Education Level

Relevant experience or equivalent education background.

*Knowledge, Skills, & Qualifications*

*Required*

• 2+ years of software development or scripting experience (i.e., Python, PowerShell, C#, or Java); must demonstrate strong "programmer logic" including experience with data parsing, loops, and the ability to flowchart complex processes.
• 2+ years of relational database experience (i.e., Postgres, MSSQL, MySQL); proficiency in writing raw SQL is required, specifically the ability to manually construct and explain complex JOIN statements without relying on GUI tools.
• Strong sense of urgency and ownership to troubleshoot and drive unique technical challenges to completion.
• Candidates are expected to have some work experience and foundational banking knowledge (e.g., GL codes, systems of record).
• Good written and verbal communication skills.

*Preferred*

• Desire to continually learn and keep up-to-date with technologies
• Comfortable suggesting and executing on ways to enhance efficiency and productivity
• Experience working with financial or healthcare software products
• Experience or working knowledge of application and/or environment problem solving

The salary range for this position is: $80,000 - $100,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM *recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.*

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The SDET role is responsible for working within a software development scrum team to ensure that high quality, stable software is delivered to our clients. This role will contribute to quality processes and automation frameworks using their technical knowledge and experience.

*Key Responsibilities & Duties:*

• Build and maintain automated test suites for the full tech stack including UI, API, Microservices, and Database. Optimize and stabilize the automated test suites
• Contribute to building test automation framework and enhancement. Leverage knowledge of Software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous deployment, and apply to test suite development and maintenance
• Contribute to test tooling evaluation to continuously evolve the tooling strategy to be industry leading technologies. Contribute to the improvement of Quality Engineering processes and best practices, and actively participate in code reviews and quality discussions.
• Perform functional/ regression tests, analyze automated test results, and report defects in a timely and efficient manner to track them to closure. Integrate automated tests into the CI/CD pipeline to support continuous testing and deployment.
• Participate in all the Agile ceremonies (sprint grooming, planning, demos). Collaborate with the agile squad and cross-functional teams to understand project requirements and application architecture.
• Design and document comprehensive test cases, establish requirements traceability Analyze test results, and report defects in a timely and efficient manner to track them to closure. Call out areas of risk. Analyze application architecture to develop effective and impactful tests at the right layer of the application under test.
• Understand the release cycle , deployment process well and ensure quality gates are adhered at each phase. Leverage existing CI/CD tools and framework to integrate the automated tests suites into the deployment pipelines.
• Provides guidance to SDETs and Associates. Serves as functional and quality SME on their team. Serves as a functional area SME for Engineering.
• Ability to work any feature ticket without assistance, regardless of complexity. Could work as the sole SDET on a scrum team if needed. Works with Staff & Principal SDETs regarding design & frameworks topics.
• Lead the maintenance of the test environments, test data creations, ensuring they are consistent with staging/production configurations.

*Qualifications:*

• Proficient in coding and implementation of object oriented programming, data structures, etc. in one or more programming languages such as C#, Java, Python, JS or similar. Familiar with Shell scripting, and Powershell scripting.
• Extensive experience in one or more full stack (frontend and backend) open source testing tools such as Selenium/ Cypress/ Playwright for Web testing, Appium/ Espresso for Mobile testing and RestAssured/ HttpClient for API testing.
• Ability to build test automation framework using industry best practice such as page-object model, data-driven framework, behavioral driven development, etc using testing framework such as JUnit, NUnit, TestNg, Pytest or Cucumber.
• Adept in managing software version control and workflow using Git tools such as Bitbucket, Gitlab, Github, etc. Contribute to existing templates to integrate automated tests on cloud devices (Saucelabs/ Browserstack) in the CI/CD pipeline using tools like Bamboo, TeamCity, Circle CI, Gitlab, etc.
• Experience in building test strategies and test plans with a variety of test types such as Smoke, Functional, Regression testing, etc. using various test case optimization techniques. Working knowledge of Agile/DevOps development methodologies such as Scrum and Kanban.
• Working knowledge of relational databases (eg: SQL Server, Postgres) and non-relational databases (eg: MongoDB, DynamoDB). Ability to write complex queries including Joins, Aggregate functions, etc. Understand data architecture, store procedures, database monitors, database profilers etc.
• Knowledge of White Box Testing practices, including the use of tools like SonarQube, JaCoCO, etc. to assess code quality and coverage.
• Knowledge of different API architectures such as REST, GraphQL, Webhooks, WCF, and gRPC protocols. Experience in testing different layers in Microservice architecture, Event-driven/messaging architecture (Kafka, SQS), Kubernetes platform, and Service virtualization to improve testability.
• Experience in test management tool evaluation. Ability to design or improve test workflows and processes. Ability to define cross-team test plans and coordinate execution and reporting.
• Excellent written and verbal communication skills. Able to communicate quality processes both within their team and across Product, Engineering, and Support functions. Able to present data in a meaningful way.
• Ability to troubleshoot deployments TeamCity/ Kubernetes (debug server errors). Ability to understand and resolve cross-team dependencies when errors occur. Must be able to respond to on-call PagerDuty to support production errors for their given application expertise.

*Desired Skills:*

• A Master's degree in computer science or a related field; preferred
• Comfortable with promoting automation as a core principle and adept at guiding others in automating manual processes whenever feasible.
• Proficient in reviewing source code to identify potential issues, offering valuable insights during debugging and issue triaging, and effectively isolating solutions.
• Demonstrates a strong desire to actively engage in tool analysis, conceptualizes and develops proof of concept models, and provides informed recommendations to support the tool selection process.
• Capable of actively participating in technical specification and program code reviews alongside architects and developers. Effectively communicates design, requirements, feature sets, functionalities, and system/application limitations to the team during these reviews.

The salary range for this position is: $115,000 - $130,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

As the Lead Designer for the newly re-formed Data & Marketing domain at Alkami, you will spearhead a greenfield venture to solve one of the most significant challenges in Fintech: fragmentation. You will serve as the primary design architect for an industry-first suite natively embedded in the digital banking ecosystem, creating a critical bridge between complex financial data and elegant, actionable marketing tools. This is a high-level individual contributor role designed for a visionary builder who will own the design lifecycle of a brand-new interface—the command center through which Data Analysts and Marketers will access cutting-edge tools to anticipate and meet user needs before they arise.

You will work alongside Product & Engineering leadership to architect the product vision from the ground up, defining the design strategy for this new vertical while navigating the ambiguity of a zero-to-one product. By skillfully applying systems thinking, you will translate massive, fragmented financial data into intuitive workflows, ensuring that the personalization engine and predictive behavioral scoring tools are both scalable and impactful. You will be responsible for the end-to-end design of a comprehensive canvas for building automated marketing journeys, device simulations, and rigorous A/B testing frameworks that optimize conversion.

In addition to core marketing tools, you will pioneer the interface for a next-generation analytics suite, integrating agentic AI to allow for natural language data exploration. While you will leverage and contribute to the existing design system, you will also be expected to define new patterns and components specific to high-density data visualization and marketing automation. As a leader within the design organization, you will partner closely with Product and Engineering to ensure technical feasibility and market impact, confidently articulating your design rationale to stakeholders and fostering a culture of high-quality craftsmanship and collaborative critique.

*Product Vision & Design Strategy*

• Lead the design vision and strategy for Alkami’s Data & Marketing product suite, shaping a greenfield initiative from concept to execution
• Partner with Product and Engineering leadership to define product direction, aligning user needs, business goals, and technical feasibility
• Translate ambiguous problem spaces into clear, actionable design frameworks and product experiences

*End-to-End Product Design Ownership*

• Own the full design lifecycle—from discovery and concept development to prototyping, testing, and delivery
• Design a unified “command center” interface enabling data analysts and marketers to access insights and execute marketing strategies
• Create intuitive workflows that transform complex, fragmented financial data into actionable tools and experiences

*Systems Thinking & Data-Driven Design*

• Apply systems thinking to ensure scalability, consistency, and cohesion across a suite of interconnected tools
• Design for high-density data environments, including dashboards, data visualizations, and analytics interfaces
• Develop solutions that support personalization engines, predictive behavioral scoring, and automated decision-making

*Marketing & Analytics Experience Design*

• Design and deliver tools for building and managing automated marketing journeys and campaigns
• Create interfaces for A/B testing frameworks, conversion optimization, and performance tracking
• Pioneer user experiences for next-generation analytics, including natural language data exploration powered by AI

*Design Systems & Craft Excellence*

• Extend and evolve Alkami’s design system with new components and patterns tailored to data visualization and marketing automation
• Ensure a high bar for visual design, interaction quality, and usability across all deliverables
• Balance functional complexity with elegant, modern, and intuitive user experiences

*Cross-Functional Collaboration & Influence*

• Collaborate closely with Product Managers, Engineers, and stakeholders to ensure alignment and execution excellence
• Communicate design rationale clearly and persuasively to stakeholders, including senior and executive leadership
• Facilitate design critiques and contribute to a culture of continuous improvement and high-quality craftsmanship

*User-Centered Design & Iteration*

• Advocate for deep user empathy, particularly for Data Analysts and Marketers, through research and insights
• Use rapid iteration, prototyping, and testing to validate ideas and continuously improve solutions
• Navigate ambiguity with a bias toward action, learning quickly through experimentation

*Leadership & Organizational Impact*

• Serve as a design leader and role model within the organization, influencing standards, processes, and ways of working
• Mentor and support other designers through feedback, collaboration, and knowledge sharing
• Help shape the future of Alkami’s design practice within a new and strategically important product vertical

*Qualifications:*

• 8+ years of experience designing world-class B2B SaaS applications or complex data-driven platforms. Experience at the Lead or Principal level is preferred.
• A strong portfolio showcasing "zero-to-one" product launches, sophisticated data visualizations, and deep systems thinking.
• Proven experience with Data & Marketing personas: You understand the workflows of marketers and data analysts and know how to design for their specific needs.
• Mastery of Modern Design Tools: Expert-level proficiency in Figma, including prototyping and maintaining/expanding complex component libraries, alongside leveraging AI-driven design tools to streamline workflows.
• Technical Literacy: A strong understanding of how AI (specifically LLMs and agentic interfaces) and predictive modeling can be surfaced through UI.
• Strategic Partnership: Experience working closely with Product and Engineering leadership to inform long-term product strategy.
• Education: Bachelor’s or Master’s in HCI, UX, Graphic Design, or equivalent practical experience in the field.

The salary range for this position is: $152,000 - $200,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

The Staff Software Engineer will drive the architectural vision and execution of high-scale computer software systems within our Money Movement LOB. Acting as a strategic lead, you will own the end-to-end lifecycle of retail and business wire products, ensuring the reliability of global currency transactions. Beyond feature delivery, you will serve as a technical domain expert, navigating complex triaging and on-call escalations while mentoring the team to align technical decisions with our long-term product strategy.

Essential Duties & Responsibilities:

● Lead code/design reviews to ensure smooth daily operations and accurate planning

● Lead the design and definition of Event-Driven Architectures (EDA) and asynchronous queuing mechanisms to support complex money movement.
● Participate in the entire application lifecycle, focusing on coding and debugging
● Write clean code to develop functional web applications

● Manage performance at scale, ensuring the system reliably processes high-volume bursts (up to 1,000 concurrent wires) without data loss.
● Advanced troubleshooting and debugging
● Perform UI tests to optimize performance
● Liaise with developers, designers and system administrators to identify new features
● Manage cutting-edge technologies to improve legacy applications
● Gather and address technical and design requirements
● Set up and maintain environment configurations and monitor system health
● Build reusable code and libraries for future use
● Provide training and support to internal teams
● Enhance development tools, test coverage, and/or code structure
● Lead mentoring and technical support to junior engineers
● Respond promptly to on-call incidents, including troubleshooting and resolving critical
disruptions to ensure minimal downtime
● Maintain clear and proactive communication with customers and vendors to ensure a positive,
collaborative relationship
● Exemplary self-sufficiency by independently managing tasks, problem-solving, and meeting
deadlines, while adapting to new challenges without supervision.
● Establishing and maintaining development standards within the team
● Champion an API-first approach software projects, ensuring seamless integration, scalability, and
extensibility.

Recommended Experience & Education
Minimum Years of Experience

Typically requires a minimum of 8 years of related experience; or 6 years and an
advanced degree.

Education Level Bachelor’s degree in engineering, or another related field or equivalent work

experience

Knowledge, Skills, & Qualifications
Required

● Requires a minimum of 8 years of related experience in software development, or a related field; or 6 years and an advanced degree

● Expert-level proficiency in .NET/C# with a deep understanding of Microservices and Kubernetes orchestration.
● Strong programming skills in an object-oriented language such as Java or C#, with proven work experience as a full stack developer
● Strong experience working with modern Javascript frameworks like React and Angular, HTML, and CSS
● In-depth understanding of the entire software development process (design, development and deployment)

● Deep knowledge of the AWS ecosystem, cloud-native tooling, and the scaling of high-stakes financial applications.
● Experience developing and deploying applications for Cloud Native Infrastructure
● Collaborates effectively within the agile framework with a problem-solving attitude and willing to take a variety of approaches
● Excellent analytical and time management skills, with a proven ability to deliver value independently
● Strong written and verbal communication skills, with demonstrated experience providing technical input
● Proven ability to work cross-functionally with engineering, product teams, and wider organization initiatives
● Proven experience in monitoring and supporting production systems, with proficiency in identifying and resolving issues, implementing proactive measures, and measurement tracking.
● Advanced experience optimizing system performance, including the ability to troubleshoot bottlenecks and implement performance improvements
● Advanced experience in SQL and NoSQL databases, coupled with caching mechanisms. Includes designing data structures, optimizing, and maintaining systems, as well as effective caching strategies to enhance performance and responsiveness.

● Deep understanding and practical application of REST API best practices. Proficiency in adhering to standards, ensuring security, scalability, and optimal performance
● Advanced strategies for developing tests including unit tests, UI automation tests, integration tests
● Experience building and deploying applications using Kubernetes
● Experience in Open telemetry
● Ability to participate in on call rotation

Preferred

● Master’s degree in engineering, technology or related field
● Experience working with SaaS offerings in the technology and financial industries
● Experience building and deploying applications on Amazon Web Services using Kubernetes
● Experience in cross platform mobile development frameworks like Flutter

Physical Demands
● Ability to lift a minimum of 5 pounds to a maximum of 10 pounds unassisted
● Ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
● Manual dexterity as required for specific equipment

The salary range for this position is: $130,000 - $162,150

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM *recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.*

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

The Sr. Solution Consultant is a fully qualified, experienced professional responsible for leading the solution development phase of complex sales cycles within the financial services and fintech markets. This role partners closely with Account Executives to deliver consultative, value-based engagements that connect client business objectives to Alkami’s technology solutions. Operating independently, the Sr Sales Engineer applies deep domain expertise in banking processes, integration, and security to guide discovery, solution design, demonstrations, and technical validation. This level represents a journey-level individual contributor who exercises sound judgment, adapts solutions to diverse client needs, and consistently secures technical win in competitive sales environments. Sales engineering roles at Alkami may require up to 50% travel.

*Key Responsibilities & Duties:*

• Lead the solution development phase of the sales cycle by participating in discovery sessions, workshops, and technical validations to align client needs with product capabilities.
• Partner with Account Executives to execute consultative, value-based sales strategies that articulate clear business outcomes and ROI.
• Design and deliver tailored product demonstrations, proof of concepts, and solution presentations that address executive, functional, and technical stakeholder priorities.
• Translate client business requirements into scalable solution architectures by evaluating integration, security, and operational considerations.
• Engage cross functional stakeholders to secure technical approval by addressing integration requirements, data flows, SSO, and security questionnaires.
• Develop business cases and ROI analyses by leveraging client data, KPIs, and industry benchmarks to quantify value realization.
• Advise prospective customers on business process transformation by applying expertise in digital banking, account opening, lending, or related workflows.
• Collaborate with Product, Product Marketing, Implementation, and Account Management to ensure alignment between client expectations and solution delivery.
• Manage multiple concurrent sales opportunities by prioritizing activities and maintaining clear communication with internal stakeholders.
• Identify competitive positioning strategies by analyzing market dynamics and tailoring messaging to differentiate Alkami’s solutions.
• Maintain accurate documentation of solution designs, discovery insights, and client requirements within CRM and shared systems.
• Continuously enhance product and industry knowledge to strengthen credibility and effectiveness in client engagements.
• Support knowledge sharing within the Sales Engineering team by contributing insights, tools, or best practices from active engagements.

*Qualifications:*

• 3–6 years of experience in enterprise pre-sales, sales engineering, or comparable customer-facing roles within SaaS or financial technology environments, with demonstrated success supporting complex B2B sales cycles.
• Proven experience supporting enterprise SaaS or fintech sales cycles
• Strong understanding of banking processes such as account opening, lending, or digital banking workflows
• Ability to design and deliver compelling product demonstrations and executive presentations
• Experience collaborating with cross functional partners on integration and security discussions
• Proficiency in CRM platforms such as Salesforce and productivity tools such as Excel and Google Workspace
• Strong analytical skills with ability to develop ROI models and business cases
• Excellent verbal and written communication skills with ability to influence diverse stakeholders
• Bachelor’s degree in Business, Information Systems, Finance, Computer Science, or related field.

*Desired Skills:*

• Experience selling to banks or credit unions
• Familiarity with core banking systems, middleware, and API integrations
• Background in business process consulting or transformation initiatives
• Experience responding to RFPs and security questionnaires
• Exposure to value-based selling or MEDDICC frameworks

The salary range for this position is: $106,712 - $175,176

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM *recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.*

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

The Software Engineer will build computer software systems, participating in the design process from beginning to end. Demonstrates technical domain knowledge of the company, including apps, services, systems, or frameworks.

*Key Responsibilities & Duties:*

• Write clean code to develop functional web applications using object-oriented design, design patterns, data structures, relational databases
• Participate in the entire application lifecycle, focusing on coding and debugging
• Troubleshoot and debug applications
• Perform UI tests to optimize performance
• Build reusable code and libraries for future use
• Gather and address technical and design requirements with little assistance
• Follow development standards set within the team
• Collaborates effectively within the agile framework with a problem-solving attitude and willing to take a variety of approaches
• Demonstrates strong written and verbal communication skills within the team
• Respond promptly to on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime
• Adhere and uphold Alkami’s core values.

Recommended Experience & Education
Minimum Years of Experience:

Typically requires a minimum of 2 years of related experience; or an advanced
degree without experience

Education Level Bachelor’s degree in engineering,or another related field or equivalent work

experience

Knowledge, Skills, & Qualifications
Required

● 2-4 years of experience in software development or a related field.
● Ability to show programming skills in an object-oriented language such as Java or C#, with proven work experience as a full-stack developer
● Experience with database frameworks such as NoSQL, SQL Databases, Object-Relational Mapping (ORM) frameworks
● Understanding the entire software development process (design, development and deployment)
● Experience developing and deploying applications for Cloud Native Infrastructure
● Experience working within Agile framework
● Good analytical and time management skills, with a proven ability to deliver value with some assistance
● Familiarity with monitoring and supporting production systems, proficiency in identifying and resolving issues, implementing proactive measures, and tracking measurements.
● Knowledge of performance measurements of applications
● Understanding and some practical application of REST API best practices. Proficiency in adhering to standards, ensuring security, scalability, and optimal performance
● Developing tests, including unit tests, UI automation tests, integration tests
● Teamwork skills with a problem-solving attitude and willing to take a variety of approaches
● Strong written and verbal communication skills, with demonstrated experience providing technical input
● Ability to participate in on call rotation

Preferred

● Experience working with SaaS offerings in the technology and financial industries
● Knowledge of cloud technologies such as Amazon Web Services
● Experience in Open telemetry
● Knowledge in cross-platform mobile development frameworks like Flutte

Physical Demands
● Ability to lift a minimum of 5 pounds to a maximum of 10 pounds unassisted
● Ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
● Manual dexterity as required for specific equipment

The salary range for this position is: $100,000 - $113,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM *recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.*

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

The Senior Technical Implementation Engineer leads high-stakes B2B conversion projects, leveraging core banking APIs to integrate Alkami’s digital solutions with client systems and third-party vendors. This role applies advanced technical knowledge, independently resolves issues, and serves as a mentor to junior engineers. The Senior Technical Implementation Engineer ensures customer satisfaction through proactive problem-solving and by delivering scalable, high-quality solutions.

*Essential Duties & Responsibilities*

• Provide technical leadership by serving as the go-to resource for product implementation and support.
• Act as a subject matter expert for configuring a significant portion of the Alkami platform.
• Lead complex B2B core banking integrations and data conversions, leveraging a deep understanding of banking core APIs and cross-system communication.
• Integrate Alkami products with third-party vendor systems by designing and executing configuration and customization activities.
• Configure and troubleshoot complex technical issues related to Alkami Digital Banking Products.
• Identify and resolve technical challenges by recommending process improvements that enhance client efficiency and satisfaction.
• Collaborate with internal stakeholders by providing guidance on technical requirements and issue resolution.
• Mentor junior engineers by providing coaching, feedback, and knowledge-sharing opportunities.
• Serve as a subject matter expert on technical implementation methodologies and tools.
• Expert-level data manipulation and conversion skills - SQL is the "high bar" requirement.
• Independently resolve high-level technical problems and escalate only critical issues as needed.
• Contribute to company initiatives by supporting automation, scalability, and continuous improvement efforts.

*Required*

• Proficiency with programming languages such as C#, Java, Python, or JavaScript.
• 5-7 years of related technical experience in Fintech, Banking or SaaS
• Experience with relational databases (MSSQL, Oracle, MySQL, Postgres) around data conversions (SQL Server, primarily).
• Strong ability to resolve complex technical problems independently.
• Proven experience collaborating with clients, third-party vendors, and internal technical resources.
• Excellent communication skills with the ability to engage consultatively with both technical and business stakeholders.

*Preferred*

• Experience with “always on” systems focused on scalability and high availability
• Knowledge of Remote Deposit Capture (RDC).
• Background in financial or SaaS-based product implementations
• Ability to recommend new technologies or processes to improve efficiency
• Exposure to project management and tracking systems (JIRA, ServiceNow, etc.)

The salary range for this position is: $95,000 - $105,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM *recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.*

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The Staff SDET role is responsible for working as an individual contributor and quality engineering leader within a software development scrum team. In this role, the Senior SDET will be guiding and collaborating with a select group of SDETs and Test Engineers. This role will encompass the entire spectrum of test automation and white-box testing.

Essential Duties & Responsibilities:

● Build and maintain automated test suites for the full tech stack including UI, API, Microservices, and Database. Guide SDETs at least in one functional area to enhance, optimize, and stabilize the automated test suites.
● Contribute tool analysis, create proof of concept models, and make recommendations to support the tools selection process. Implement coding guidelines, peer reviews, git workflow, process workflow, quality gates, CI/CD process, etc based on defined best practices.
● Actively participate in reviews (walkthroughs) of technical specifications and program code with architects & developers, communicating design, requirements, feature set, functionality, and limitations of systems/applications to the team. Promote Quality engineering processes, practices, and standards both within and across teams.
● Perform functional/ regression tests, analyze automated test results, and report defects in a timely and efficient manner to track them to closure. Integrate automated tests into the CI/CD pipeline to support continuous testing and deployment.
● Participate in all the Agile ceremonies for mentee teams (sprint grooming, planning, demos, retros). Involvement with Go/No Go and other Release Meetings. Collaborate with the agile squad and cross-functional teams to understand project requirements and application architecture.
● Design and document comprehensive test strategies, testing guidelines, standard operating procedures, utilities, and tooling to improve the efficiency of test automation.
● Triage customer issues, analyze production metrics, and provide root cause analysis to the engineers, and recommend system hardening measures.
● Provides guidance to SDETs and Associates and Seniors. Serves as a SME for multiple areas of the application and monitors the success of their mentees.
● Provides oversight over a small group of SDETs. Ensures they are following SOP and adhering to design and coding guidelines.
● Lead the maintenance of the test environments, test data creations, ensuring they are consistent with staging/production configurations.

Recommended Experience & Education

Minimum Years of Experience

Typically requires a minimum of 8 years of related experience; or 6 years and an
advanced degree.

Education Level Bachelor’s degree in engineering, CS, physics, math, statistics, or another related field or equivalent work experience

Knowledge, Skills, & Qualifications
Required

● Proficient in coding and extensive implementation of object-oriented programming, data structures, design patterns, etc, in one or more programming languages such as C#, Java, Python, JS, or similar. Familiar with Shell scripting, and Powershell scripting.
● Expert in various full stack - open source testing tools such as Selenium/ Cypress/ Playwright for Web testing, Appium/ Espresso for Mobile testing and RestAssured/ HttpClient for API testing.
● Ability to build, maintain and enhance test automation framework using industry best practice such as page-object model, data-driven framework, behavioral driven development, etc using testing framework such as JUnit, NUnit, TestNg, Pytest or Cucumber.
● Experience in setting up Git workflow (eg: Bitbucket, Gitlab), build automation tools (Gradle, Maven, Nuget etc), and artifact management using tools like JFrog, Proget, etc. Experience in enabling automated test execution on cloud devices (Saucelabs/ Browserstack) using various CI/CD tools such as Gitlab, Github, Jenkins, Bamboo, TeamCity, CircleCI, etc.
● Expert in building test strategies and test plans with a variety of test types such as Smoke, Functional, Regression testing, etc. using various test case optimization techniques. Working knowledge of Agile/DevOps development methodologies such as Scrum and Kanban.
● Working knowledge of relational databases (eg: SQL Server, Postgres) and non-relational databases (eg: MongoDB, DynamoDB). Ability to write complex queries including Joins, Aggregate functions, etc. Analyze the system's data architecture, store procedures, database monitors, database profilers, etc. for improvements.

● Exposure to White Box Testing techniques (Unit & Integration tests), including the use of tools like SonarQube, JaCoCO, etc. Assisting in defining the automated checks on code quality and coverage. Knowledge of performance testing practices using tools like JMeter, Gatling, etc.
● Knowledge of different API architectures such as REST, GraphQL, Webhooks, WCF, and gRPC protocols. UI architectures /concepts such as Micro frontend, single page applications etc. Well-versed in testing different layers in Microservice architecture, Event-driven/messaging architecture (Kafka, SQS), Kubernetes platform, and Service virtualization to improve testability.
● Ability to design and improve test workflows and processes. Experience in creating quality metrics, and analyzing metrics to understand trends and risks.
● Excellent collaboration skills. Able to communicate highly technical issues and concepts to technical, non-technical, and leadership audiences by tailoring the message accordingly. Can act as an advocate for quality initiatives, and can achieve buy-in from diverse viewpoints by demonstrating value.
● Strong written and verbal communication skills
● Ability to pull logs from different environments (Production, Staging, Integrated environments) and resolve difficult to reproduce scenarios. Must be comfortable with PagerDuty for Production errors and troubleshooting for owned areas as well as assisting other SDETs.

Preferred

● Master’s degree in engineering, technology or related field
● Experience working with B2B2C SaaS offerings in the FinTech industry
● Experience building and deploying applications on Amazon Web Services

Physical Demands

● Ability to lift a minimum of 5 pounds to a maximum of 10 pounds unassisted
● Ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
● Manual dexterity as required for specific equipment

The salary range for this position is: $185,000 - $210,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

We’re looking for a Talent Acquisition Operations & Analytics Specialist to build and scale the data, systems, and processes that power our recruiting organization. This person will own recruiting reporting, Workday Recruiting optimization, and process improvement, while helping introduce modern tooling (including AI) to make hiring faster, smarter, and more scalable.

You’ll partner closely with Recruiting, HR, and Leadership to ensure we have accurate data, clean workflows, and clear insights into how our hiring engine is performing.

*Key Responsibilities*

*Talent Acquisition Operations & Process Management*

• Oversee the day-to-day operations of the Talent Acquisition function, ensuring consistency, scalability, and compliance.
• Develop and maintain standard operating procedures for recruiting workflows across the organization.
• Partner with recruiters, HR, and hiring managers to identify and resolve process gaps and drive continuous improvement.
• Implement process automation and technology solutions to improve efficiency and candidate experience.

*Talent Acquisition Metrics, Reporting & Analytics*

• Define, track, and analyze key talent acquisition KPIs such as time-to-fill, cost-per-hire, quality of hire, source effectiveness, and pipeline health.
• Build and maintain dashboards and reports to communicate insights to leadership and stakeholders.
• Provide actionable analytics to support data-driven decision-making, workforce planning, and recruiting strategy.
• Conduct trend analysis and benchmarking to identify areas for optimization and predict hiring needs.

*Workforce Planning, Position Management & Reporting*

• Collaborate with HR, Finance, and business leaders to support ongoing workforce planning initiatives and headcount management.
• Track, update, and maintain accurate data for all open and filled positions across the organization.
• Partner with TA leadership and HRIS teams to ensure Workday and other systems reflect up-to-date position statuses, requisition details, and headcount forecasts.
• Develop and distribute regular reports and dashboards summarizing position activity, hiring trends, and workforce movement.
• Identify insights and patterns in staffing data to support forecasting, capacity planning, and organizational design discussions.
• Ensure position management reporting aligns with approved budgets, hiring plans, and strategic workforce goals.

*Talent Acquisition AI Strategy & Enablement*

• Lead initiatives to evaluate, implement, and optimize AI tools and automation throughout the recruiting process.
• Leverage AI technologies for candidate sourcing, screening, matching, and engagement to enhance recruiter productivity and candidate quality.
• Partner with HRIS and TA leadership to integrate AI solutions with existing systems such as Workday Recruiting, CRMs, and job boards.
• Ensure responsible and ethical AI usage — maintaining fairness, transparency, and compliance with data privacy and employment laws.
• Analyze AI performance metrics (accuracy, bias detection, user adoption) and make recommendations for enhancement.
• Educate and train recruiters and stakeholders on how to effectively use AI-driven tools and insights.
• Stay current on emerging technologies and trends in AI for recruiting, such as generative AI, predictive analytics, and automated assessment platforms.

*Recruiting Systems, HRIS, and Workday Administration*

• Serve as a system administrator and subject matter expert for Workday Recruiting and related HRIS platforms.
• Manage system configurations, testing, data audits, and updates to ensure data integrity and system reliability.
• Partner with IT and HRIS teams on integrations, upgrades, and enhancements to the recruiting tech stack.
• Support end-users with troubleshooting, permissions, workflows, and process documentation.Recommend system improvements to enhance recruiter and hiring manager experiences.

*Compliance, Data Integrity & Governance*

• Ensure recruiting processes adhere to all legal, regulatory, and compliance standards (EEOC, OFCCP, GDPR, etc.).
• Maintain clean, accurate, and secure candidate data across all TA systems.
• Monitor compliance of AI and automation tools to ensure ethical use and minimize bias.
• Support audit requests and compliance reporting as needed.

*Qualifications*

• Bachelor’s degree in Human Resources, Business Administration, or a related field; equivalent experience accepted.
• 7-10 years of experience in talent acquisition operations, recruiting analytics, or HR systems administration.
• Strong understanding of end-to-end recruiting processes, data management, and process optimization.
• Proficiency in Workday Recruiting and HR analytics tools
• Experience with AI tools in recruiting (e.g., sourcing automation, resume parsing, chatbots, or candidate-matching algorithms).
• Excellent problem-solving, analytical, and communication skills with the ability to translate data into insights.
• Strong organizational and project management skills; capable of handling multiple priorities in a fast-paced environment.

*Preferred Skills*

• Experience implementing or managing AI recruiting technologies (e.g., Eightfold, Paradox, HireVue, or similar).
• Familiarity with natural language processing (NLP) and machine learning applications in HR.
• Knowledge of recruiting compliance and data privacy standards.
• Certification in HR analytics, Workday, or AI technology is a plus.

The salary range for this position is: $0 - $0

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM *recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.*

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

A cross-functional and autonomous position involved in coordinating tasks between various teams and departments (Engineering, Quality Engineering, SRE, Release Management, Product, Architecture, TPMs) to ensure the high-quality delivery of software. This person has a strong technical aptitude, a hands-on software development background, strong problem-solving skills, and functions as the “grease” to keep a complex system with a host of moving parts operating smoothly. This innovative leader coaches and mentors their direct reports to achieve personal and professional growth. They cultivate a collaborative, engaging, fast-paced, and result-oriented environment. This person is hands-on and engaged with their teams and responsible for evaluating individual and team performance metrics to maximize team efficiency. They can drive technical discussion/triage/research and help determine root cause analysis.

*Essential Duties & Responsibilities*

• Working with Product Engineering teams to deliver functional requirements and ensure features are built to specifications
• Hands-On Contribution (20–30%): Write and review code, debug complex issues, design and evolve APIs, and deliver scalable platform services.
• Lead, mentor, and inspire a team of software engineers, providing guidance, support, and feedback to foster their professional growth and development.
• Build architecture design, ensure the quality of architecture and design of systems, influence product roadmap, introduce new technologies and take ownership and responsibility over new projects.
• Cross-Functional Collaboration: Partner with Product, Security, Architecture, and Operations to align engineering execution with business outcomes.
• Continuous Improvement: Identify bottlenecks, reduce technical debt, and drive scalability, resilience, and cost-efficiency.
• Delivery & Engineering Excellence: Define and track KPIs (deployment frequency, MTTR, test coverage, SLA adherence); balance speed with quality, improve and maintain the team’s Say/Do ratio by managing resource allocation, workload distribution, and project priorities to ensure timely delivery of high-quality software solutions.
• Maintain a deep understanding of software development technologies, trends, and best practices and provide technical guidance and expertise to the team.
• Oversee and manage on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime around the functionality of your team.
• Drive the adoption of modern development practices, tools, and frameworks to improve productivity and product quality.
• Promote a culture of collaboration, accountability, and continuous learning within the team.
• Champion innovation and experimentation, encouraging team members to explore new technologies and approaches to solving complex problems.
• Working with Product Management to collaborate through creative brainstorming sessions and assist in writing requirements for technical debt
• Reporting accomplishments, goals, issues, and deliverable statuses to effectively manage stakeholder expectations
• Establishment of performance goals for all direct reports
• Continuing education with regards to management philosophies, knowledge of the banking industry, as well as applications that will be specific to segments of our client base

*Knowledge, Skills, & Qualifications*

*Required*

• Strong hands-on experience in several of the following (or equivalent): .NET, Java, C#, Linux Container Development,k8s, MVC, SaaS, SOA, PostgreSQL, MS SQL Server, Modern Javascript Frameworks, Entity Framework, microservices
• Proven experience in building and delivering SaaS-based software with modern system architecture, such as microservice-based architecture and cloud native applications.
• Experience working with one of the Cloud Service providers (AWS, Azure, Google Cloud Platform)
• Solid understanding of Operational Excellence and able to showcase how to apply in the development life cycle. e.g., Dev/Ops, CI/CD, Automated Testing, Observabilities, etc.
• Experience with Observability tools like Grafana, Newrelic, Haystack etc
• Experience with real-time processing using event-driven architecture and batch processing of high-volume transactions.
• Experience building complex role-based access and entitlement systems.
• Proficiency in making data-driven decisions and evaluating trade-offs to prioritize projects and allocate resources effectively. This involves considering various factors such as technical feasibility, business impact, and resource constraints.
• Experience in building scalable systems that are operationally efficient
• Demonstrated experience in leading and motivating cross-functional teams towards achieving shared objectives. This includes setting clear expectations, providing guidance, and fostering a collaborative and inclusive work culture.
• Ability to build and maintain productive relationships with a diverse array of stakeholders and groups in the organization
• Strong analytical and problem-solving skills to address technical challenges and overcome obstacles. This includes troubleshooting complex issues, identifying root causes, and implementing effective solutions in a timely manner.
• Successful in managing multiple concurrent work streams
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience managing global team working out of multiple timezones
• Experience in Lean-Agile development methodologies such as Kanban or Scrum

*Preferred*

• Experience in fintech, digital banking, or other highly regulated industries
• Experience working with SaaS offerings in the technology and financial industries
• Knowledge of treasury management, cash positioning, liquidity management, commercial payments (ACH, wires), and reconciliation.
• Familiarity with banking data formats such as ISO 20022, BAI2, MT940, and EDI 820

*Recommended Experience & Education*

Minimum Years of Experience

• 15+ years of experience in software development or similar engineering fields.
• 5+ years in managing engineering teams.

Education Level

• BS or MS in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience.

The salary range for this position is: $170,000 - $195,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The Strategic Partner Operations Specialist is a core member of the Corporate Development Operations team, responsible for turning partner strategy into scalable, data‑driven, well‑governed execution. This role reports to the Sr. Director, Corporate Development Operations and sits at the intersection of systems, analytics, documentation, and automation, with a primary focus on:

Knowledge & Enablement – how Partner and Corporate Development knowledge is structured, documented, and consumed.

Analytics Infrastructure & Self‑Serve – how dashboards, metrics, and views are built and maintained so stakeholders can act quickly and make data-driven decisions.

The role serves as a key operational backbone for the Partner Program, ensuring partner onboarding, engagement, and performance are supported by clear playbooks, accurate data, and scalable processes.

This position is ideal for someone who enjoys building: designing structure in tools like Salesforce, Looker Studio, Google Sheets, Confluence, Google Apps Script, and Workato, and then using that structure to make partner operations predictable, measurable, and self-serve at scale.

*Knowledge & Enablement*

Own the knowledge architecture and playbooks that allow partner work to scale without being dependent on individuals.

• Design and maintain a consistent structure for partner spaces (e.g., overview, tech/implementation guides, Q2C runbooks, support procedures, FAQs, dashboards, and key links).
• Standardize and maintain SOPs, runbooks, and checklists for core partner flows (onboarding, implementations, cancellations, notifications, and related M&A integration touchpoints).
• Ensure each artifact has a clear owner, last‑updated date, and linkage back to the systems and data it describes.
• Develop quick reference guides and “Partner/Operations 101” content, and support lightweight training and office hours so teams know how to use the tools and processes that exist.

*Analytics Infrastructure & Self‑Serve*

Lead the design, build, and maintenance of dashboards and metrics that support execution and decision‑making for partner operations and the broader operations function.

• Deliver and maintain core dashboards in Looker Studio and Google Sheets, covering areas such as onboarding pipeline and status, quote‑to‑cash and billing quality, partner health/whitespace, and operations workload/throughput.
• Use Salesforce as the primary data source, working closely with the Systems & Data domain owner to align on fields, report types, and data quality standards so dashboards remain reliable and explainable.
• Make analytics self‑serve: design dashboards and views that are easy for key stakeholders across the organization and leadership to use.
• Provide metric definitions and calculations that feed the operational scorecard and performance reviews, and iterate dashboards as expectations and questions evolve.
• Use insights from dashboards and reports to identify operational issues and partner friction points, and work with domain owners to design and support corrective actions and process improvements.

*Key Responsibilities & Duties:*

*Systems, data, automation, and AI*

• Work with Salesforce, Glean, and related systems to design and consume reports and insights that power dashboards, operational monitoring, and partner‑level decision making.
• Build and maintain Google Sheets‑based data models and reporting assets, including advanced formulas, lookups, and data validation to keep metrics accurate and auditable.
• Use Looker Studio to create layered dashboards and views that support both day‑to‑day execution and leadership reviews.
• Apply Google Apps Script, Workato, and AI tools such as Glean agents (where appropriate) to automate recurring tasks such as data refreshes, notifications, quality checks, and simple integrations between tools.

*Process excellence and intake*

• Partner with the Process Excellence & Automation and Systems & Data domains to map current‑state partner/operations workflows, identify bottlenecks or failure points, and design future‑state flows with clear RACI, SLAs, and stage gates.
• Support the intake and triage of new operational work (via request forms, Jira, Slack, etc.), helping to categorize, estimate, and route work into sprints or project plans in a transparent way.
• Partner with domain leads to translate recurring issues into structured improvement work (e.g., new SOPs, automation, or data model changes), closing the loop between observed problems and lasting fixes.

*Documentation and enablement*

• Translate complex systems, data flows, and automations into clear SOPs and guides that can be followed by partner managers, operations, and cross‑functional teams.
• Keep the Confluence knowledge base current and navigable, ensuring that partner spaces and internal operations documentation remain a trustworthy source of truth.

*Partner Program operational support*

• Support the Partner Program by ensuring partner onboarding, communications, and health metrics are operationalized through clear documentation, dashboards, and tooling.
• Collaborate with Partner Management to refine how program tiers, benefits, and performance signals are represented in systems and reports.

*Cross‑functional collaboration and governance*

• Collaborate with key cross functional stakeholders to ensure that changes to partners, products, contracts, and systems are reflected in documentation, dashboards, and operational controls.
• Contribute data and insights into Corporate Development’s governance rhythms (e.g., scorecard reviews, incident/post‑mortem reviews, and integration/portfolio discussions).

*Quality and execution discipline*

• Ensures deliverables (dashboards, documentation, automations) are high‑quality, well‑tested, and delivered on time, with clear owners and handoffs.

*Other duties as assigned*

• Perform additional responsibilities as needed to support the evolving needs of Corporate Development Operations team.

*Qualifications:*

• 8+ years of experience in operations, automation, business systems, analytics, or partner operations roles in a SaaS, fintech, or similar environment.
• Working knowledge of SaaS and vendor/partner ecosystems.

• Strong hands‑on technical experience with:

• Google Apps Script (or comparable scripting) for automating Sheets/Workspace workflows.

• Workato (or similar iPaaS) for building and maintaining automations between systems.
• Salesforce (or similar CRM) reports and data structures.
• Looker Studio (or equivalent BI) and Google Sheets/Excel at an advanced level.
• Experience with Glean or similar AI‑enabled search/agent platforms for knowledge retrieval, summarization, and operational workflows is strongly preferred.
• Demonstrated ability to design, build, and maintain dashboards and data models that stakeholders actually use for decisions.
• Experience authoring and maintaining SOPs, runbooks, and knowledge base content in tools like Confluence or similar.
• Familiarity with Jira or other work management tools for managing backlogs, sprints, and project work.
• Strong analytical and problem‑solving skills; comfortable tracing issues across systems, data, and process.
• Ability to proactively identify and resolve process issues in a timely manner.
• Excellent written communication skills; able to translate technical systems and data into clear, concise documentation and executive‑ready views.

*Desired Skills:*

• Proven ability to lead cross‑functional workstreams and coordinate with multiple stakeholder groups around shared dashboards, processes, and automations.
• Track record of identifying manual, error‑prone workflows and replacing them with clear, automated, or templatized solutions.
• Comfort operating as a builder/owner who can move between conceptual design and hands‑on configuration in tools, scripts, and dashboards.
• High degree of adaptability and flexibility, with a proven ability to thrive in a fast‑paced, evolving environment.
• Ability to work independently with limited direction, while knowing when to escalate risks or decisions.
• Familiarity with banking concepts and terminology in the financial services industry.
• Comfortable working with software development lifecycle (SDLC) concepts and terminology (e.g., epics, sprints, releases).
• Stays current on industry trends and best practices in partner operations, revenue/operations tooling, and corporate development operations, and brings forward ideas to continuously improve internal processes and tooling.
• Interest in experimenting with AI‑enabled tools (e.g., search/agents, note‑summarization, content generation) to further reduce manual work and improve self‑service.
• Ability to balance detailed orientation (accurate data, precise documentation) with strategic context, understanding how operations supports the broader Corporate Development strategy for partners and M&A.

The salary range for this position is: $104,000 - $130,000 + Bonus

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

Build the core experiences used by both bank administrators and bank customers by delivering streamlined, high quality product workflows and the technical systems behind them. This role focuses on designing and implementing user facing flows, building robust and scalable APIs, and integrating with third party services such as Plaid or SendGrid to support critical banking functionality.

You will contribute production grade code with strong documentation and testing, bringing a systems thinking mindset to feature development and prioritizing reliability through thoughtful error handling, logging, and edge case coverage. You will help translate complex product requirements into elegant, maintainable solutions, and actively shape architecture through strong technical judgment, clear communication, and well reasoned decision making.

This role also includes mentoring and enabling the team through technical guidance, thoughtful code reviews, and continuous improvement that raises the overall engineering bar.

*Key Responsibilities & Duties:*

• Align strategy, processes, and decision-making across teams while constantly setting and communicating team priorities that support the broader organization's goals
• Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals
• Meet regularly with individuals to discuss performance and development and provide feedback and coaching
• Develop the mid-term technical vision and roadmap within the scope of your team(s)
• Evolve the technical roadmap to meet anticipated future requirements and infrastructure needs
• Design, guide and vet systems designs within the scope of the broader area, and write product or system development code to solve ambiguous problems
• Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency)
• Constantly review infrastructure metrics, SLA’s, quality metrics to ensure the right technical investments in the platform and its capabilities to meet current and future goals while optimizing costs
• Work with Product Management to collaborate through creative brainstorming sessions and assist in writing requirements for technical debt

*Qualifications:*

• 2 years of experience in a technology leadership role, with a proven track record of building and leading a high-performing team
• Minimum of 8 years of experience in software engineering with hands-on coding
• Strong background in object oriented programming such as React.js, TypeScript, Node.js, Python.
• Strong experience building Systems and API development.
• Strong experience working with eventing technologies such as Kafka.
• Strong experience with Databases such as Postgres.
• passion to high-performance and high-throughput design
• Demonstrated improved growth and leadership of successful teams over time
• Successful in managing multiple concurrent work streams

The salary range for this position is: $168,000-$210,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM *recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.*

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

Build the core experiences used by both bank administrators and bank customers by delivering streamlined, high quality product workflows and the technical systems behind them. This role focuses on designing and implementing user facing flows, building robust and scalable APIs, and integrating with third party services such as Plaid or SendGrid to support critical banking functionality.

You will contribute production grade code with strong documentation and testing, bringing a systems thinking mindset to feature development and prioritizing reliability through thoughtful error handling, logging, and edge case coverage. You will help translate complex product requirements into elegant, maintainable solutions, and actively shape architecture through strong technical judgment, clear communication, and well reasoned decision making.

This role also includes mentoring and enabling the team through technical guidance, thoughtful code reviews, and continuous improvement that raises the overall engineering bar.

*Key Responsibilities & Duties:*

• Align strategy, processes, and decision-making across teams while constantly setting and communicating team priorities that support the broader organization's goals
• Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals
• Meet regularly with individuals to discuss performance and development and provide feedback and coaching
• Develop the mid-term technical vision and roadmap within the scope of your team(s)
• Evolve the technical roadmap to meet anticipated future requirements and infrastructure needs
• Design, guide and vet systems designs within the scope of the broader area, and write product or system development code to solve ambiguous problems
• Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency)
• Constantly review infrastructure metrics, SLA’s, quality metrics to ensure the right technical investments in the platform and its capabilities to meet current and future goals while optimizing costs
• Work with Product Management to collaborate through creative brainstorming sessions and assist in writing requirements for technical debt

*Qualifications:*

• 2 years of experience in a technology leadership role, with a proven track record of building and leading a high-performing team
• Minimum of 8 years of experience in software engineering with hands-on coding
• Strong background in object oriented programming such as React.js, TypeScript, Node.js, Python.
• Strong experience building Systems and API development.
• Strong experience working with eventing technologies such as Kafka.
• Strong experience with Databases such as Postgres.
• passion to high-performance and high-throughput design
• Demonstrated improved growth and leadership of successful teams over time
• Successful in managing multiple concurrent work streams

The salary range for this position is: $168,000-$210,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The role of Senior Site Reliability Engineer (SRE), specializing in Containers, represents a senior-level position within our organization. This individual will be entrusted with the responsibility of ensuring the reliability, scalability, and performance of our infrastructure, with a primary focus on container
orchestration and related technologies.

*Essential Duties & Responsibilities*

● Participate in the architecture and implementation of scalable platform solutions which present long term solutions that meet business requirements 

● Collaborate with software engineers, DevOps, Information Security, and other teams to integrate applications into the platform 

● Create and share guidance for other teams on the proper implementation of infrastructure including technical guides with best practices 

● Monitor system health, performance, and reliability, and implement proactive measures to prevent downtime 

● Implement processes to ensure security vulnerabilities are remediated within SLA

● Investigate and troubleshoot complex system and performance issues, providing root cause analysis and solutions 

● Identify opportunities for process and system improvements and contribute to ongoing performance and cost optimization efforts 

● Stay informed about industry trends and best practices to continually improve the platform

● Participate in a on-call schedule 

● Create system infrastructure and processes documentation

*Required*

● 4+ years experience in a DevOps / SRE / Platform Engineering role 

● Direct experience of cloud platforms (e.g., AWS, Azure, GCP) 

● Proficiency in scripting and automation using tools used by DevOps professionals such as Python, Bash, Powershell, or Java/.NET development 

● Familiar with creating/modifying infrastructure-as-code (IAC) 

● Strong experience with modern CI/CD tooling focused around rapid container deployment.

● Strong understanding of networking, load balancing, and security principles.

● Experience using automation tools. Build, provision, deploy, test and monitor

● Familiarity with creating physical and logical infrastructure diagrams 

● Ability to communicate effectively both verbally and in written form. Adapts communication style to different audiences 

● Effective presentation skills 

● Ability to work cross functionally 

● Provide mentorship to team members 

● Work is done independently and reviewed at critical points 

● Key stakeholder in projects of diverse scope from design to completion 

● Enhances relationships with internal/external partners 

● Ability to participate in on-call rotation as assigned 

*Preferred*

● Master’s degree in computer science or related field 

● Experience with containerization and orchestration technologies, such as Docker and Kubernetes. 

● Understanding of regulatory standards or experience working in a PCI environment

● Previous experience with Git or a similar source code management system 

● Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK Stack).

The salary range for this position is: $115,000 - $134,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

Roll out the Red Carpet! You will lead a team of Client Success Managers who are product experts and value consultants that deliver one-on-one highly personalized and proactive experiences for customers. We are seeking a talented and dynamic manager for our Client Success team. Reporting to the Director of Client Success Management, you will manage a team of CSMs to deliver exceptional client experiences and work closely with sales leaders to be accountable for the overall success of the client portfolio.

*Essential Duties & Responsibilities*

Regional Team Management and Leadership

• Work very closely with our cross functional partners in sales, services, support, product, marketing, legal and accounting to ensure smooth functioning of the business to meet our shared goals with clients.
• Help build the operational rigor on the team, coach the team, build key relationships with other Alkami leaders, and improve the overall client success experience
• Participate and lead key items on our weekly, monthly and quarterly team meetings and training
• Measure, and analyze Key Performance Indicators to drive to what success looks like

Drive Verified Outcomes and Value for customers

• Be an expert on best practices that drive success outcomes through effective customer management
• Find ways for CSMs to deeply understand our customers’ objectives and become a strategic advisor
• Co-own how to define, drive, and demonstrate the value (ROI) delivered within your book of business
• Be an expert with driving high levels of customer satisfaction and a great experience, preferably with Digital Bank Conversations and deployments of Digital Banking Platforms

Optimize the customer journey for the region’s Red Carpet Success Customers

• Personally manage escalations from your direct reports, and follow a methodical escalation process to execs

• Manage regional lifecycle processes within the team such as voice of customer touch points, exec sponsor program, reference and advocacy, risk management, value frameworks, etc.

• Help foster company-wide culture of Customer Success

• Drive alignment with regional sales leadership and client sales executives

• Confident taking ownership of important decisions in the absence of leadership
• Confident dealing with a fast-paced platform with regular changes

Own key metrics for your team

• Verified outcomes
• Value delivered
• Habits / product adoption metrics
• Referenceability / advocacy
• Customer NPS
• Employee NPS / team member satisfaction
• Competency and knowledge expertise within team around deploying digital banking platforms
• Competency and knowledge expertise within team around the Alkami platform

Mentor, Coach and inspire a world-class team

• Create culture of customer delight
• Set expectations on performance and give feedback
• Set up training and mentoring to grow team
• Communicate and incentivize to drive high performance
• Manage out underperformers
• Experience setting and managing Key Performance Indicators and growth plans for team members

Achieve process, operational and organizational excellence

• Data-driven decision maker
• Own ensuring you can continuously communicate metrics to stakeholders weekly
• Identify opportunities for continuous improvement & work effectively with CSSO leadership team members to drive process improvements and operational efficiencies
• Ensure customer success is our company’s single source of truth for customer health
• Promote adoption of key processes in Alkami
• Set goals, track and use dashboards to measure customer success

*Required*

• 10+ years of experience in a similar role within a Client Success team and/or Alkami Client Success experience
• Ability to manage projects independently
• Ability to interact and manage expectations of complex clients successfully
• Experience with and an understanding of SaaS Enterprise lifecycles and software development
• Effectively implementing client playbooks and activation strategies
• Experience driving efficiencies and undergoing significant scaling of an organization
• Ability to work autonomously with a reliance on asynchronous communication
• Ability to calmly handle pressure situations at all times
• Exceptional organizational skills with the ability to analyze and identify efficiency opportunities and create effective strategies to implement those efficiency needs
• Manage requests from multiple Client Success Managers
• Strong written and verbal communication skills
• Hands-on experience using and updating Salesforce
• Hands-on experience using Google Suite (Gmail, Google Calendar,Drive, Docs, Sheets, Slides, Forms etc.)

*Preferred*

• History of working at or for a Bank in deposit operations, lending, or other back-office functions
• Experience working with Banking core platforms (i.e., Silverlate, Premier, Precision, or DNA)
• Knowledge of banking regulations and compliance obligations
• Familiarity with banking ecosystems, industry products, and common 3rd party systems
• Experience with Digital Bank Conversations, deployments of Digital Banking Platforms

The salary range for this position is: $148,000 - $165,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency:As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM *recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.*